Guest blog: The Top 3 Chatbot Features your Business Needs to Succeed
Comm100
SEPTEMBER 19, 2022
CRM integrations. Connect the chatbot to your customer relationship management (CRM) system to keep track of customer queries and complaints. Chatbots can increase conversion rates by as much as 67% , according to recent studies. This is beneficial if you happen to be in an industry with a high shopping cart abandonment rate.
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