Abandon Rate Customer Focused Loyalty Programs ROI 
ShepHyken
APRIL 29, 2019
Customer Loyalty! ROI, website visits, website return visits, shopping cart abandonment rates, and average customer spend are all important and well-used metrics to evaluate the success of a business. And, I’ll add a tenth: Make it super easy for your customers to find your contact information.
Pointillist
MAY 23, 2018
Once you include call center systems, point-of-sale systems and other customer touchpoints beyond marketing, the only way to seamlessly engage with your customers is through journey orchestration. Cross-Channel Campaign Management and Marketing Automation are Not Customer Focused. One-on-one interviews.
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