Bold360

NOVEMBER 9, 2016

They are the second greatest gift any ecommerce merchant will receive in the holiday season, after the cold, hard holiday cash that can make or break an ecommerce retailer’s entire year, of course. The question is which ecommerce metrics to track, and how, in order to foster a high rate of customer retention.

Ecommerce 89

Ecommerce Metrics Abandon Rate Self Service 89

InMoment XI

MARCH 21, 2025

These insights also highlight usability issues that impact the customer experience and product gaps (based on comparisons with competitors), helping product teams focus on developments that positively impact customer retention and brand positioning.

Ecommerce 195

Ecommerce Trends Effort Score Sales 195

Feedbackly

SEPTEMBER 22, 2023

Consider what aspects of customer experience are more critical for your brand and integrate relevant KPIs accordingly. For example, a small business may consider survival as its primary objective and may intensively focus on customer retention and loyalty to establish itself.

Net Promoter Score 98

Net Promoter Score Effort Score How To Abandon Rate 98

SurveySparrow

OCTOBER 27, 2021

Many companies claim to know what their customers want, but analyzing data points enables you to focus on the products and services that prove most profitable. Customer Intelligence Improves Retention. Customer retention is a vital metric to measure. In fact, signing up new customers can cost as much as 5x more!

Abandon Rate 52

Abandon Rate Survey Social Media NPS 52

Responsetek

MAY 8, 2018

Resolving these three issues alone would recover over $5 million in annual customer revenue. By connecting the ecommerce team into the project, they were able to initiate a project designed to improve the online loan and mortgage application experience. up to a 5% reduction in customer churn. GOAL SETTING.

CEM 40

CEM Strategy Insurance Abandon Rate 40

Retently

DECEMBER 11, 2024

Because happy customers stick around, and loyal customers fuel business growth. Heres a game-changing stat: just a 5% increase in customer retention can boost profits by 25-95%. Retaining satisfied customers saves you the cost of acquiring new ones while building a foundation of trust and repeat business.

Touchpoint 90

Touchpoint Policies Survey Trends 90