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Lack of support A customerservice personnel is not alone when it comes to handling customer queries, and it should not be that way either. Typically, floor managers are one of the support systems for customerservicerepresentatives. But when it comes to remote work, managers are caught up in a whirlwind.
Lack of support A customerservice personnel is not alone when it comes to handling customer queries, and it should not be that way either. Typically, floor managers are one of the support systems for customerservicerepresentatives. But when it comes to remote work, managers are caught up in a whirlwind.
With millions of stranded travelers seeking resolutions, each company’s customerservice line wait times surged, resulting in even greater customer frustration. Advanced call center software can help eliminate some of this pain by giving customers the option to receive a callback once an agent becomes available.
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