Retently

OCTOBER 23, 2024

The ecommerce industry has seen tremendous growth in recent years, with more and more businesses shifting online to sell their merchandise. CES surveys , on the other hand, look into the amount of effort a customer puts into completing a specific task, such as making a purchase or contacting customer support.

Ecommerce 109

Ecommerce Survey Retail NPS 109

Comm100

JUNE 5, 2024

Shopping cart abandonment is a major headache for eCommerce businesses, leading to significant lost revenue—but there’s good news: proactive chat initiatives can make a big difference. It’s a common issue that can significantly affect an eCommerce business’s bottom line.

Abandon Rate 216

Abandon Rate Ecommerce Chatbots e-support 216

ProProfs Chat

MAY 22, 2020

Most e-commerce gurus and Silicon Valley innovators keep innovation and product pricing above everything else. We have identified some common eCommerce customer pain points that often slip through the cracks and become red flag situations for businesses worldwide. Top 12 eCommerce Customer Pain Points & How to Fix Them.

Ecommerce 52

Ecommerce e-support How To Retail 52

Comm100

FEBRUARY 25, 2021

Many providers still have not digitized their healthcare customer service offerings, and still rely heavily on easily overwhelmed phone support channels. They needed to find a digital channel to help them reduce abandonment rates and increase bookings from donors. . Companies with strong omnichannel customer engagement see a 9.5%

Healthcare 130

Healthcare Customer Service Omni-Channel Multi-Channel 130

Eptica

OCTOBER 28, 2016

Providing live support at the point of sale According to Econsultancy research 83% of shoppers said they needed some form of support during their online journey. ” Chat helps sales in four key ways: 1. Share this page on: Tweet.

Sales 48

Sales e-support Contact Center Abandon Rate 48