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Customer support outsourcing in the country is among the top services offered by its BPO industry. Innovation and improvements in technology now highlights its non-voice customer support as well. . Popular Customer Service Practices in the Philippines include: Email Support. Live Chat Support. Social Media Chat Support.
Mina and Her Sporting Goods Store Mina runs an awesome online store for sporting goods. According to a report by the Baymard Institute on ‘ Cart Abandonment Stats 2023 ’, it was found that the average cart abandonmentrate is 69.9%. She has everything; from outdoor gear to athletic apparel and fitness equipment.
E-Commerce. Vodafone’s chatbot is delivering double the conversion rate of its website. TOBI is delivering conversion rate +100% compared to the website, transaction time -50% compared to the website (with abandonmentrates markedly lower). The bot also helped LEGO to reduce their cost per conversion by 31% (vs.
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Abandon Rate 
52 
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