Clarabridge

OCTOBER 25, 2016

One Clarabridge customer replaced a long survey with a high abandonment rate with a much simpler one that included a few scored questions and one open-end. Response rates increased by 22%, and they identified ways to better satisfy customers. ” Lisa Sigler is Sr. Manager of Content Marketing at Clarabridge.

Omni-Channel 85

Omni-Channel Survey Abandon Rate CEM 85

Inbenta

APRIL 14, 2020

Nowadays, digital technology plays an increasingly important role in the lives of consumers. This digitalization transforms their habits and confronts them with a multiplication of communication channels. An omnichannel chatbot aims to equip several customer support channels with a bot. A chatbot for 24/7 support.

Chatbots 59

Chatbots Customer Journeys Virtual Agent Omni-Channel 59

Comm100

FEBRUARY 25, 2021

They needed to find a digital channel to help them reduce abandonment rates and increase bookings from donors. . Say yes to Omnichannel . A few years ago, improving your digital customer service meant adding a new channel onto an already inflated tech stack. for companies with weak omnichannel strategies. .

Healthcare 130

Healthcare Customer Service Omni-Channel Multi-Channel 130

Playvox

JUNE 22, 2023

As a rule of thumb, a CFO is most interested in the financial metrics of call centers—agent efficiencies, cost savings, call center technology investment ROI , etc. Do you have the right technology in place to measure and support optimal CX, a hybrid workforce, and omnichannel support? Are your customers happy?

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52