Retently

OCTOBER 23, 2024

The ecommerce industry has seen tremendous growth in recent years, with more and more businesses shifting online to sell their merchandise. Yet, this step is often optional in many ecommerce stores (especially platforms like Shopify), where customers can checkout as a guest without having an account.

Ecommerce 109

Ecommerce Survey Retail NPS 109

Comm100

NOVEMBER 2, 2020

Cutting wait time, reducing operational costs, and improving conversions are just some of the customer service superpowers already enabled by AI. Next time an agent gets this question, the answer will be surfaced automatically for them. Industry: Ecommerce. Some of the Best AI Chatbots Go Shopping with Their Customers.

Chatbots 210

Chatbots Examples Customer Service Banking 210

Oracle

MAY 25, 2018

Change is constant in the world of ecommerce. Ecommerce success depends on having a rich understanding that audience – who they are, what price points they’re looking for and what experiences they have come to expect. At that rate I would rather forgo the L.L. Global retail ecommerce sales are expected to reach $4.5

Ecommerce 54

Ecommerce Technology Social Media Abandon Rate 54

Retently

DECEMBER 11, 2024

Best Use Cases : When you need more nuanced insights, such as comparing satisfaction across highly diverse customer groups or tracking detailed trends over time. 5-star Ratings or Thumbs Up/Thumbs Down: Is a visually engaging way to measure satisfaction, especially in quick surveys or informal settings. Which One Should You Use?

Touchpoint 90

Touchpoint Policies Survey Trends 90