Abandon Rate Guest Experience Hotels 
NICE inContact
OCTOBER 29, 2019
Radisson Hotel Group had emerged as a leading global hospitality company and one of the world’s largest hotel groups. Ultimately moving to NICE inContact’s unified CXone cloud CX platform and its contact center software solutions would be pivotal for Radisson Hotel Group. million calls and 1.5
NICE inContact
JUNE 27, 2017
With so many high-end hotel and accommodation options vying for customers these days, the guest experience has never been more critical. Great communication and attention to customer journey goes much farther in garnering return guests and brand loyalty.
Playvox
APRIL 14, 2022
Take Ritz-Carlton hotels as an example. The ultimate goal of contact center workforce planning is to ensure the right number of agents with the right skills are scheduled at the right times, optimizing both the customer experience and the use of labor dollars. Don’t Make Guests Wait.
Expert insights. Personalized for you.
120 
Let's personalize your content