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Radisson Hotel Group had emerged as a leading global hospitality company and one of the world’s largest hotel groups. Ultimately moving to NICE inContact’s unified CXone cloud CX platform and its contact center software solutions would be pivotal for Radisson Hotel Group. million calls and 1.5
With so many high-end hotel and accommodation options vying for customers these days, the guestexperience has never been more critical. Great communication and attention to customer journey goes much farther in garnering return guests and brand loyalty.
Take Ritz-Carlton hotels as an example. The ultimate goal of contact center workforce planning is to ensure the right number of agents with the right skills are scheduled at the right times, optimizing both the customer experience and the use of labor dollars. Don’t Make Guests Wait.
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