Omnichannel Solutions Offer 30% Reduction of Call Abandonment for Carlson Rezidor
NICE inContact
JUNE 27, 2017
With so many high-end hotel and accommodation options vying for customers these days, the guest experience has never been more critical. Great communication and attention to customer journey goes much farther in garnering return guests and brand loyalty. When it comes to competitive industries, few rank higher than hospitality.
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