NICE inContact

OCTOBER 29, 2019

Find out how NICE inContact and CXone continue to play a role in Radisson Hotel Group’s commitment to providing memorable moments for its guests all over the globe. The post CXone Contact Center Solutions Help Radisson Hotel Group Support Guest Experiences appeared first on NICE inContact Blog. million calls and 1.5

Contact Center 120

Contact Center Hotels Guest Experience Groups 120

NICE inContact

JUNE 27, 2017

With so many high-end hotel and accommodation options vying for customers these days, the guest experience has never been more critical. Great communication and attention to customer journey goes much farther in garnering return guests and brand loyalty. When it comes to competitive industries, few rank higher than hospitality.

Omni-Channel 120

Omni-Channel Contact Center Abandon Rate Guest Experience 120

Playvox

APRIL 14, 2022

Having the ability to view agent concurrency in an omnichannel world is also key. The ultimate goal of contact center workforce planning is to ensure the right number of agents with the right skills are scheduled at the right times, optimizing both the customer experience and the use of labor dollars. Don’t Make Guests Wait.

Contact Center 78

Contact Center Self Service Abandon Rate Omni-Channel 78