7 Metrics to Measure Customer Satisfaction
ProProfs Chat
DECEMBER 11, 2020
To calculate this metric, you need to roll out a customer satisfaction survey that can be sent out to customers once they’ve made a purchase or had a recent interaction with your support team. Once a chat or support ticket comes to an end, you need to send in a CSAT survey to your customers to capture their feedback. 3 – indifferent.
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