Remove Abandon Rate Remove Policies Remove Rewards Programs
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How to Use Shopify for CX: The Complete Guide to Keeping Your Customers Happy

CSM Magazine

Offering a guest checkout option can prevent frustration and reduce abandonment rates. Simplify Returns Set up a clear return policy and make the process easy. Heres how: Launch a Loyalty or Rewards Program Use apps like Smile.io Offer Guest Checkout Dont force new customers to create an account to make a purchase.

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Ecommerce & Retail CX: Mapping the Buyer’s Journey with Surveys

Retently

Try to understand what is failing you: is it the UX and store design, misleading on-site path to their purchase, missing operational policies or product specs, failure to make the right purchase for their goals due to misleading info, etc. Understanding why customers abandon their carts is key for reducing this rate and boosting conversions.

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