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It enables agents to respond to queries in seconds, minimizing waittimes and resolving issues quickly. Bonus Redemption Rate % of offered bonuses claimed by players Assesses the effectiveness of promotional offers in attracting and retaining players. Plus, live chat helps improve agent efficiency significantly.
The potential barriers could be unclear or unattractive product displays, high prices or perceived lack of value, inadequate product selection, inconvenient store layout or location, unsatisfactory customer service, long waittimes, or difficulty in finding desired products.
HelloFresh’s chatbot Freddy has reduced average customer waittime on social customer care channels by 38%, despite a 44% increase in total conversations. Freddy also managed to bring in five times more daily users than average in a Black Friday promotion. An effective channel so far.
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