Lumoa

FEBRUARY 9, 2023

Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. More on customer experience if you’re curious: Complete guide: how to improve customer experience , What is customer experience (CX)?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

delighted

APRIL 27, 2021

Gamification of the survey can also improve the response rate. The average response value is your Net Promoter Score (NPS). The general sense is that you wouldn’t recommend a product or service you didn’t like to a friend or colleague so it’s a true indication of the customer’s own feelings about the product.

Feedback 98

Feedback Survey Management Net Promoter Score 98

SurveySensum

JULY 14, 2020

He is both CCXP and CMRP certified, has been listed in the top 25 CX professionals by CX Magazine, and also published a book on Customer Experience. He specializes in operationalizing customer insight to drive better customer outcomes. Arie Goldshlager – Customer Strategy, Customer Analytics, Innovation Consultant.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132