InMoment XI

NOVEMBER 2, 2022

In our over two decades of experience helping the world’s best brands positively impact their bottom line with Experience Improvement, we’ve heard quite a few of these ROI questions, and have determined the strategies at the heart of a profitable program. Why Is Showing the Value of Customer Experience So Difficult?

ROI 370

ROI Return on Investment Airlines Call Center 370

InMoment XI

JULY 16, 2024

Platforms like X, Meta/Insta, YouTube, and Google shape brand perceptions and impact purchasing decisions, directly affecting your ROI. By doing so, you meet their expectations and stay ahead of the curve by anticipating needs and adapting experiences in real-time. A staggering 94% of consumers avoid a business due to negative reviews.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

JULY 16, 2024

Platforms like X, Meta/Insta, YouTube, and Google shape brand perceptions and impact purchasing decisions, directly affecting your ROI. By doing so, you meet their expectations and stay ahead of the curve by anticipating needs and adapting experiences in real-time. A staggering 94% of consumers avoid a business due to negative reviews.

Tips 195

Tips Management Social Media Hotels 195

ShepHyken

OCTOBER 3, 2016

Southwest Airlines Puts Its Heart Into The Customer Experience by Stan Phelps. Purple Goldfish) Two years ago Southwest Airlines launched new branding for the airline. The heart is now more prominent in the branding. It’s snappier, yet still reflective of a colorful Southwest. One thing stands out.

Airlines 125

Airlines Customer Service Infographics Customer Retention 125

Experience Investigators by 360Connext

MARCH 26, 2015

But I enjoyed some little touches and thought I’d praise those companies who thought about the experiences enough to make my travels a little more enjoyable. I own my own business, meaning I can’t always be faithful to one airline. This means I jump from one brand to another. Airport lounges rock my world (quietly).

Travel 110

Travel Hotels Guest Experience Airlines 110

CSM Magazine

AUGUST 22, 2024

5, while airlines All Nippon Airways and Singapore Airlines secured the No. The dominance of the transport and travel industry in the rankings is attributed to the personalized experiences offered by brands in response to consumer preferences. 4 and PizzaExpress at No. CatSmart moved up to No. 8 positions, respectively.

Hotels 52

Hotels Customer Service Airlines Transportation 52

CSM Magazine

AUGUST 22, 2024

5, while airlines All Nippon Airways and Singapore Airlines secured the No. The dominance of the transport and travel industry in the rankings is attributed to the personalized experiences offered by brands in response to consumer preferences. 4 and PizzaExpress at No. CatSmart moved up to No. 8 positions, respectively.

Survey 52

Survey Customer Service Airlines Hotels 52