LoyaltyPlus

SEPTEMBER 1, 2021

The COVID-19 pandemic has had a devastating impact on the global airline and hospitality sector. Continued lockdown restrictions are resulting in the closures of many airlines, hotels, restaurants, bed and breakfasts, and the list goes on. It is especially crucial for airlines and those in hospitality to create an emotional connection.

Loyalty 40

Loyalty Airlines Hospitality Hotels 40

CSM Magazine

MARCH 31, 2022

This reduces the amount of time customers have to spend on the phone or online, and makes it easier for them to get the information they need. Customer portals are available for a variety of businesses, including airlines, banks, hotels, and car rental companies. Offer Customer Self-Service Options.

Self Service 52

Self Service Tips Customer Service Representative How To 52

Storyminers

JULY 6, 2020

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Leslie O’Flahavan.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

West Monroe

JULY 6, 2022

If a customer wants to receive a text for a past-due bill, a phone call for available rebates, and an email for utility news, why shouldn’t they be able to do so? In crafting the strategy to go digital, it needs to be thoughtfully planned, where each step is mapped out with the customer in mind. should be reflected in it.

Customer Experience 98

Customer Experience Touchpoint Customers Fashion 98

LoyaltyPlus

AUGUST 2, 2021

Due to the new realities’ airlines find themselves in it is critical to optimise your cargo business to take the leading revenue generating role from your passenger business. This is not just true for your airline but also all your competitors, you need a solution that will give you a cost-effective and sustainable business edge.

Airlines 40

Airlines CRM Social Media Loyalty 40

Russel Lolacher

JUNE 7, 2021

They find it far more important to DO a platform than BE the experience their customers expect. For example, I recently tried to engage with the twitter account of the Canadian arm of an international airline. I addressed my concern to them publicly twice over two days with no response.

Social Media 75

Social Media Video Customer Relationship Management Engagement 75

LoyaltyPlus

OCTOBER 19, 2018

It is driven by merchants to attract customers and retain their business, but specifically, the massive contribution of e-commerce characterised by loyalty or points cards (both physical and digital), according to independent customer relationship management (CRM) specialist, LoyaltyPlus.

Retail 40

Retail Airlines Comparison Hospitality 40

CSM Magazine

MAY 19, 2023

CRM (Customer Relationship Management) systems help businesses collect, store, and analyze customer information from different channels. CRM enables better decision-making and organization of resources, ensuring that customer needs are met effectively.

Customer Journeys 52

Customer Journeys Customer Experience Net Promoter Score Effort Score 52

Clicktools

JUNE 2, 2017

It’s vital to do everything possible to streamline the experience for customers; that work often starts in-house and is enabled by technology. Tools like customer relationship management (CRM) platforms or other data management systems have become standard in many companies, yet some teams still struggle to use them optimally.

Sales 45

Sales Customer Experience Poor Customer Service Airlines 45

Call Center Pros

OCTOBER 15, 2018

Also, thanks to the development of online shops, you can also entrust the booking of your hotel rooms or your airline tickets for business trips or even private. Here, we give you a list of 57 tasks that can be assigned to a virtual assistant: Email & Schedule Management Tasks: Filtering Emails / Managing Spam.

Company 40

Company Social Media Video Call Center 40

SurveySparrow

JULY 3, 2021

The experience becomes so cumbersome for the customer that they’ll search for the next best spa on Google – regardless of how good your customer service is. Why Customer Experience matters. SuperOffice, a cloud CRM platform, recently surveyed 1,920 business professionals about their top priorities in the next five years.

Brands 59

Brands Customer Experience Customer Journeys Social Media 59

ProProfs Chat

AUGUST 8, 2019

But before we discuss them at length, let me walk you through what customer service practices should you avoid retaining your customers. Bad Customer Service Stories. Inspirational Customer Service Stories. Southwest Airlines. Funny Customer Service Stories. Bad Customer Service Stories. McDonald’s.

Customer Service 51

Customer Service How To Airlines Omni-Channel 51

CSM Magazine

OCTOBER 18, 2024

At the heart of this revolution lies the strategic use of Customer Relationship Management (CRM) systems, powerful tools that enable businesses to gather, analyze, and leverage customer data with unprecedented precision.

Loyalty 52

Loyalty Customer Experience CRM e-support 52