Airlines Culture Effort Score Tips 
Lumoa
JUNE 14, 2023
When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). But what happens when your NPS score isn’t quite as rocketing as you’d like? So keep reading if you want to get your NPS score back on track and supercharge your CX efforts.
Zeisler Consulting
JANUARY 12, 2022
Fortunately with this incident, we were incredibly pleased with how the brand took care of the issue: They were fast, responsive, clear, easy to work with, polite, and professional, and we were up-and-running right away with minimal effort on our part. It’s not like I demand to talk to the CEO of an airline if they lose my luggage.
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SurveySparrow
JUNE 18, 2021
NPS (Net Promoter Score Survey). And a follow-up, open-ended question that allows your customers to provide the reason for their score. Based on the score that they gave you, your customers fall into one of the three categories: Promoters (9 or 10). CES (Customer Effort Score Survey). Passives (7-8). IAM Weekend.
CX Journey
APRIL 12, 2016
A couple months ago, I wrote about improving the omnichannel experience to reduce customer effort. If you've ever purchased an airline ticket through a site like Expedia, Orbitz, or Kayak, you've purchased from a partner. They need to represent the brand and reflect the company's culture and experience. Those guys (gals).
Zeisler Consulting
JANUARY 12, 2022
Fortunately with this incident, we were incredibly pleased with how the brand took care of the issue: They were fast, responsive, clear, easy to work with, polite, and professional, and we were up-and-running right away with minimal effort on our part. It’s not like I demand to talk to the CEO of an airline if they lose my luggage.
Kustomer
APRIL 15, 2021
To help teams adjust to a new normal and return to work, Matt offers some practical and actionable tips in the episode. New technologies allow for that data to be automatically collected, scored, and reviewed. … It’s a very low effort way of thinking about the customer experience.” Data is voluminous. It is unbiased.
Elevio
APRIL 12, 2017
Shinesty ranked 1st in Customer Effort Score, receiving the highest score among all companies using CES. In a personal experience, I remember being super annoyed with a certain airline that I called and immediately said, “Can I speak with someone who has the authority to solve my problem?” Our 90 NPS score, 9.9
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