ShepHyken

OCTOBER 3, 2016

Southwest Airlines Puts Its Heart Into The Customer Experience by Stan Phelps. Purple Goldfish) Two years ago Southwest Airlines launched new branding for the airline. Stan Phelps, the author of the “Goldfish” series of books, shares insights from Southwest airlines. It’s all about creating the right culture!

Airlines 125

Airlines Customer Service Infographics Customer Retention 125

ECXO

SEPTEMBER 4, 2024

Southwest Airlines: Humility and Ego Control Southwest Airlines embodies the Stoic principle of diminishing ego through its employee-first culture. The airline believes that by taking care of its employees, they will, in turn, take care of the customers.

Customer Experience 156

Customer Experience Airlines Handbook Policies 156

SurveySparrow

DECEMBER 20, 2018

United Airlines is a glaring example since it all came crashing down just because of the rude and uncooperative attitude of their employees. Every firm and business is in the search of the aptest company culture ideas for their company and also the ones they need to weed out. The Best Company Culture Ideas.

Culture 69

Culture Company Policies Employee Engagement 69

Michel Falcon Experience

APRIL 13, 2023

Michel Falcon: Welcome to the People-First Culture podcast with me, Michel Falcon, where I share lessons I’ve learned and those of others on how to build a more purposeful business and career. Welcome to the People-First Culture podcast with Michel. When did you first learn that company culture could actually drive growth?

Culture 60

Culture Company ROI Leadership 60

SurveySparrow

JUNE 28, 2023

Hence, this not only enhances the individual customer experience but also demonstrates a commitment to continuous improvement. Example: Delta Airlines has a robust customer feedback system in place. Foster a culture of customer-centricity: Customer experience optimization should be ingrained in the culture of your organization.

Customer Experience 52

Customer Experience Customer Journeys Net Promoter Score Customer Centricity 52

CX University

JULY 31, 2024

The complexities of corporate culture, characterized by internal politics, compartmentalized operations, and ineffective mobilization efforts, add to the challenges faced by customer experience (CX) professionals. The retail sector provides a clear example of the importance of ‘everyone’ in Customer Experience (CX).

Chief Customer Officer 52

Chief Customer Officer Culture Policies Retail 52

CSM Magazine

SEPTEMBER 28, 2016

In the quest to improve the customer experience and customer loyalty, it is helpful to consider the ‘cultural habits’ of successful service organizations, such as: Disney, Apple, Southwest Airlines, Wegmans, Nordstrom, and Amazon. Their cultural habits are not merely lip service; it’s how they do business.

Customer Focused 40

Customer Focused Company Airlines Culture 40