InMoment XI

JULY 16, 2024

Consider a scenario where a customer posts a complaint about delayed shipping on Twitter. If the company responds within minutes, offering an apology and a solution, it demonstrates a high level of customer care and responsiveness.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

JULY 16, 2024

Consider a scenario where a customer posts a complaint about delayed shipping on Twitter. If the company responds within minutes, offering an apology and a solution, it demonstrates a high level of customer care and responsiveness.

Tips 195

Tips Management Social Media Hotels 195

ShepHyken

OCTOBER 3, 2016

This is a world-wide celebration and some great people in Rwanda remind us that the celebration is not only for customers, but for employees as well. Southwest Airlines Puts Its Heart Into The Customer Experience by Stan Phelps. Purple Goldfish) Two years ago Southwest Airlines launched new branding for the airline.

Airlines 125

Airlines Customer Service Infographics Customer Retention 125

Michel Falcon Experience

MARCH 17, 2023

I am in hospitality and restaurants, so often people turn to me to discuss all things related to hospitality and guest experience. Now, what is it that your customers care about the most? Maybe somebody on your team pinpointed the three things in order of priority and importance to the customer. Of course it does.

Hospitality 60

Hospitality Customer Experience Banking Sports 60

Comm100

AUGUST 23, 2018

Get on Board: Consider what your customers need, and how you can meet these needs in your company app. For example, if your customers need simple, on-the-go access to customer care, consider adding mobile live chat to your app (for an example of this, look no further than the GEICO Mobile App ). Who is doing this right?

Exceptional Customer Service 101

Exceptional Customer Service Customer Service Chatbots Hotels 101