Up Your Service

MAY 3, 2017

In today’s connected world, customer service experiences — especially the bad ones — often spread like wildfire. For airlines, hotels, resorts and other companies in the travel and hospitality industry, this presents new challenges in terms of managing their reputation. Customer service and storytelling.

Hospitality 74

Hospitality Travel Industry Brands 74

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs. But how to ensure a positive experience here?

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs. But how to ensure a positive experience here?

Retail 52

Retail Survey Tools Customer Experience 52

Bold360

OCTOBER 20, 2016

Losing sight of existing customers in the hopes of attracting new ones is like starting the race over from scratch when you’re already moving at 120MPH. Not only that, but it will cost you dearly, when customer acquisition uses on average 7x as much of your budget as customer retention does.

Self Service 85

Self Service e-support Multi-Channel Poor Customer Service 85

ijgolding

FEBRUARY 9, 2016

Her experience was so bad, she, like many others, decided to vent her fury on social media. It takes a lot to get a customer – someone who hands over their hard earned cash to you – to be that upset. I flew to Madrid with Ryanair – not my favourite airline. I am writing this blog post in Madrid.

Groups 120

Groups Airlines Customers Survey 120

Qualtrics

JULY 18, 2019

Always check the content of any automated messages to ensure they speak to the nuances of the customer’s feedback, and not something unrelated. Online reviews or customer comments posted on social media sites like Yelp or Facebook, for example, are almost an inevitable part of doing business today. Create a sign.

Feedback 49

Feedback Government Airlines Social Media 49

SurveySensum

FEBRUARY 20, 2024

14 Proven Ways to Improve Customer Satisfaction Let’s take a detailed look at the 14 proven ways on how to improve customer satisfaction. Understand Your Customers’ Expectations Did you know that 66% of customers expect companies to understand their needs? Respond promptly to customer feedback.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

14 Proven Ways to Improve Customer Satisfaction Let’s take a detailed look at the 14 proven ways on how to improve customer satisfaction. Understand Your Customers’ Expectations Did you know that 66% of customers expect companies to understand their needs? Respond promptly to customer feedback.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

CSM Magazine

NOVEMBER 21, 2019

Customer expectations have never been so high, but most businesses lack the skills to deal with upset clients. Companies focused on long term success understand the importance of investing in efficient customer service recovery to restore their reputation when it’s put on the line. ” –Warren Buffett.

Social Media 78

Social Media Airlines Customer Retention Brands 78

SurveySparrow

JULY 3, 2021

Customer experience wasn’t always the trendy topic it is today. Brands typically prioritized competitive pricing and product development over the actual experience of their customers. So why is customer experience significant all of a sudden? Customer experience includes customer service. Southwest Airlines.

Brands 59

Brands Customer Experience Customer Journeys Social Media 59

SurveySensum

DECEMBER 6, 2021

Net Promoter Score is a standard customer experience metric that enables businesses to gauge their customer retention and loyalty. In simpler terms, the metric measures the willingness of the customers to recommend your brand to their family or friend by asking a simple question – . ? Compare score by channels.

Net Promoter Score 52

Net Promoter Score NPS Survey Metrics 52

Comm100

OCTOBER 17, 2017

Once a failing restaurant, Amy’s Baking Company now had a flock of new customers rushing to their location in Scottsdale, Arizona, eager to check out the only establishment that the renowned chef had ever walked out on mid-episode. With the fame came a wave of social media engagement. That’s a lot of potential for customer care.

Social Media 130

Social Media Customer Service Customer Care Feedback 130

ProProfs Chat

DECEMBER 21, 2020

Stable customer base results in higher referrals, improved upsell revenue and increased lifetime value (LTV) which further results in improved customer acquisition in future. Needless to say, customer retention is the core value for the growth of any business. Failing to Deliver as Per Customer Expectations. “

Strategy 98

Strategy Loyalty Programs Customers Loyalty 98

Beyond Philosophy

JUNE 4, 2015

Every function that delivers experience is ‘closed-loop’ and 360 degree, carefully maintaining a balance between customer expectations and what is actually executed. Exemplars of branded customer experience also understand that there is a ‘journey’ for customers in relationships with preferred companies.

Financial 60

Financial Omni-Channel Airlines Multi-Channel 60