InMoment XI

JULY 16, 2024

Customers expect not only to be heard but also understood and swiftly responded to. With this in mind, we want to make it clear that it isn’t just about monitoring and management of these feedback channels, but actively engaging with and learning from your customers.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

JULY 16, 2024

Customers expect not only to be heard but also understood and swiftly responded to. With this in mind, we want to make it clear that it isn’t just about monitoring and management of these feedback channels, but actively engaging with and learning from your customers.

Tips 195

Tips Management Social Media Hotels 195

ECXO

SEPTEMBER 4, 2024

This empathetic approach has not only created loyal customers but also garnered widespread praise for the company. Southwest Airlines: Humility and Ego Control Southwest Airlines embodies the Stoic principle of diminishing ego through its employee-first culture. Your customers—and your team—will thank you.

Customer Experience 156

Customer Experience Airlines Handbook Policies 156

SurveySparrow

JUNE 28, 2023

Also, this involves acknowledging customer feedback, addressing their concerns promptly, and communicating the actions taken to resolve any issues. Hence, this not only enhances the individual customer experience but also demonstrates a commitment to continuous improvement.

Customer Experience 52

Customer Experience Customer Journeys Net Promoter Score Customer Centricity 52

CX University

JULY 31, 2024

The retail sector provides a clear example of the importance of ‘everyone’ in Customer Experience (CX). Consider any retail establishment – department stores, specialty shops, restaurants, hotels, or airlines – and it’s evident that thousands of employees who interact with customers are essential in delivering the promised experiences.

Chief Customer Officer 52

Chief Customer Officer Culture Policies Retail 52

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Chatbots Automate Exceptional Experiences.

Exceptional Customer Service 101

Exceptional Customer Service Customer Service Chatbots Hotels 101