CSM Magazine

AUGUST 22, 2024

Shangri-La has been ranked as Singapore’s top customer service provider in a new survey conducted by The Straits Times and Statista. The survey evaluated customer service across various sectors, with over 5,500 respondents participating. 5, while airlines All Nippon Airways and Singapore Airlines secured the No.

Hotels 52

Hotels Customer Service Airlines Transportation 52

CSM Magazine

AUGUST 22, 2024

Shangri-La has been ranked as Singapore’s top customer service provider in a new survey conducted by The Straits Times and Statista. The survey evaluated customer service across various sectors, with over 5,500 respondents participating. 5, while airlines All Nippon Airways and Singapore Airlines secured the No.

Survey 52

Survey Customer Service Airlines Hotels 52

ECXO

SEPTEMBER 4, 2024

You might think Stoicism is just for philosophers in togas, but the truth is, its principles are super relevant today—especially if you’re looking to improve your customer service. 109 Before we dive into how you can use Stoicism in customer service, let’s quickly cover the basics. What’s Stoicism All About?

Customer Experience 156

Customer Experience Airlines Handbook Policies 156

Eptica

JULY 29, 2020

You might also be interested in these posts: Why now is a great time to optimise your customer service - Part 2: Analyse your business. Does your customer experience pass the #MakeMomProud test? Share this page on: Tweet.

Customer Experience 98

Customer Experience Airlines Case Study Guest Experience 98

Comm100

AUGUST 23, 2018

In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.

Exceptional Customer Service 101

Exceptional Customer Service Customer Service Chatbots Hotels 101

Experience Investigators by 360Connext

MARCH 26, 2015

But I enjoyed some little touches and thought I’d praise those companies who thought about the experiences enough to make my travels a little more enjoyable. I own my own business, meaning I can’t always be faithful to one airline. Airport lounges rock my world (quietly). Seriously. I know this isn’t ideal for me.

Travel 110

Travel Hotels Guest Experience Airlines 110

SurveySparrow

JUNE 28, 2023

Also, optimizing customer experience requires integrating all touchpoints and ensuring a seamless transition between them. Example: Zappos, a renowned online shoe retailer, offers exceptional customer service across channels. Example: Delta Airlines has a robust customer feedback system in place.

Customer Experience 52

Customer Experience Customer Journeys Net Promoter Score Customer Centricity 52