C3Centricity

AUGUST 17, 2020

Another CNBC article highlights others including cruises, fitness, energy and airlines. Whether or not these too were headed downwards or not, customers hold the key to success more than ever before as their spending becomes less impulsive. But only 1% of customers feel that vendors consistently meet their expectations.

Strategy 293

Strategy Customer Centricity Social Media Analysis 293

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business?

NPS 195

NPS Effort Score Customer Centricity Loyalty 195

C3Centricity

DECEMBER 3, 2018

74% of consumers have spent more due to good customer service (Source: Entechus.com). 89% of consumers have stopped doing business with a company after experiencing poor customer service. Source: RightNow Customer Experience Impact Report). Source: Customers 2020 Report). (Source: CEI Survey).

Strategy 158

Strategy Poor Customer Service Social Media Analysis 158

ShepHyken

NOVEMBER 5, 2018

It Might Be Your Secret Customer Score by Khadeeja Safdar. You may have to sign in to read it, but it is well worth the extra effort. Imagine this: Two customers call for support at the same time. Here’s Why Airlines DON’T Care About Customer Service by Kindra Cooper.

Customer Service 89

Customer Service Airlines Wireless Retail 89

Service Untitled

JUNE 11, 2010

Service Untitled The blog about customer service and the customer service experience. And Erika is not alone since more than half of Americans have a summer trip planned, and the airlines hope to capitalize by the flurry of travelers. Their overall score increased by 26 points.

Airlines 41

Airlines Customer Satisfaction Effort Score Travel 41

Service Untitled

SEPTEMBER 16, 2013

Regardless of the hysterics caused by this week’s ballistic outbreak from an out of control customer, it’s a good platform to help all of us not overreact to poor customer service. Too many companies don’t put the time or effort into proper training.

Customer Service 67

Customer Service Customer Service Representative Poor Customer Service Effort Score 67

SurveySensum

SEPTEMBER 25, 2024

Did you know that in 2024, 88% of customers think customer service is more important than ever? US companies lose an astounding $75 billion annually due to poor customer service. It’s not a small figure, and it paints a picture of just how much customer service is valued regarding business outcomes.

Customer Centricity 52

Customer Centricity Company Customer Service Airlines 52