Airlines Guest Experience Return on Investment 
InMoment XI
NOVEMBER 2, 2022
Your customer experience (CX) program, like your business, needs to be able to grow and evolve to prove a return on investment. Just like that, we have proved that having a CX program that creates actionable insights provides a return on investment to the organization. Total nightmare, right?
Michel Falcon Experience
APRIL 13, 2023
Secondly is all employees need to understand return on investment, return on time, return on people, return on money so they can understand that if I do X, what does it yield? And that’s true of any investment in the company, right? And then they need to understand taxes and depreciation and EBITDA.
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