eglobalis

NOVEMBER 3, 2024

This process begins with an introspective analysis to uncover the core values, strengths, and distinct qualities that define the company. AI, automation, and data analytics can optimize processes and provide valuable insights, but genuine CX success hinges on maintaining human connection and empathy.

B2B 515

B2B Culture Innovation Loyalty 515

InMoment XI

NOVEMBER 14, 2024

With 64% of Internet users discovering brands via social media, getting your marketing on point is essential. What to Look For in A Social Listening Tool? You can think of it as your eyes and ears on social media with the information it provides. Sentiment analysis also helps with effective customer service.

Tools 195

Tools Social Media Customer Experience Analysis 195

Thematic

OCTOBER 30, 2024

54% of social media users use these platforms for product research. And that’s where social media sentiment analysis comes in. AI analytics tools allow you to rapidly analyze thousands of posts from social media channels. What is Social Media Sentiment Analysis?

Social Media 62

Social Media Analysis Tools Multi-Channel 62

ECXO

NOVEMBER 19, 2024

Lesson for Companies : Use data analytics to understand your customers’ preferences, behaviors, and past interactions. Application in CX : • Customer Data Platforms (CDPs) : Use CDPs to gather and analyze customer data from various touchpoints (social media, website visits, purchase history).

Customer Experience 296

Customer Experience Social Media Customer Journeys Touchpoint 296

eglobalis

DECEMBER 11, 2024

For example, an organization might experiment with response times on social media versus email to identify the most effective communication method. Experimentation can help determine the most effective methods for gathering and utilizing feedback, such as surveys, focus groups or social media monitoring.

Customer Journeys 356

Customer Journeys Effort Score Omni-Channel Social Media 356

Calabrio

MARCH 5, 2025

Analytics Customer Experience (CX) Analytics: A Complete Guide for 2025 Share Today, the experiences businesses offer their customers before, during, and after purchase are every bit as important as the products and services they sell. Dig into this guide on CX analytics and learn how you too can unearth game-changing CX insights.

Analytics 130

Analytics Customer Experience Contact Center Effort Score 130

InMoment XI

AUGUST 3, 2023

Mastering unstructured data analytics is going to be key for any business wanting to improve the customer experience , and succeed in today’s business environment. Emails, social media posts, customer reviews, call center transcripts, and open-ended survey responses—all hold crucial information about customer sentiment and preferences.

Analytics 366

Analytics Customer Insights Data Social Media 366

Lumoa

JANUARY 8, 2024

This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. That’s where text analysis, or text mining, comes into play. Text analysis software categorizes these into positive, negative, and neutral, picking up on language cues and common phrases.

Analysis 369

Analysis Software Comparison Social Media 369

InMoment XI

OCTOBER 25, 2024

They share their thoughts on social media platforms like Facebook or Instagram or through review platforms such as Yelp and Google reviews. You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business.

Feedback 195

Feedback Management Social Media ROI 195

InMoment XI

NOVEMBER 22, 2024

Feedback analysis also improves product strategy, ensuring you continue delivering value that retains and acquires clients. InMoment offers text analytics solutions to let you capture customer intent from their feedback. This advanced analysis helps you identify churn indicators and proactively recover at-risk customers.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

InMoment XI

AUGUST 24, 2022

Given that most customer feedback is text-based (such as emails, social media posts, surveys, in-app feedback, SMS, live chat, etc.), This is where sentiment analysis comes into play. What Is Sentiment Analysis? How Does Sentiment Analysis Work? This can create real problems for your business.

Analysis 370

Analysis Effort Score Feedback Analytics 370

eglobalis

JANUARY 20, 2025

To achieve reliability, companies can invest in predictive analytics and supply chain visibility tools. Companies that invest in predictive analytics and AI in systems such as CDPs and other many technologies available today to anticipate customer requirements often see higher retention rates.

B2B 421

B2B Loyalty Loyalty Programs Innovation 421

BirdEye

FEBRUARY 5, 2025

Restaurant social media marketing is not just about posting a few pictures of food anymoreits about creating a space where your customers connect, trust, and get inspired to visit. Table of contents Why restaurant social media marketing is important?

Social Media 104

Social Media Tips Marketing Video 104

Lumoa

FEBRUARY 7, 2023

From qualitative to quantitative information, actively soliciting feedback to passively analyzing user behavior, text analysis to interviews, VoC data collection can run the gamut. Social Media : even if you aren’t listening, customers will be talking about you on social media and other websites.

Analysis 396

Analysis Data How To Customer Centricity 396

Calabrio

MARCH 25, 2025

In today’s digital landscape, this involves gathering data from diverse sources like surveys, social media, online reviews and, crucially, contact center interactions. Conversation analytics solutions delve deeper into the content of these interactions, revealing customer sentiment and key topics of discussion.

Software 130

Software Customer Journeys Tools Contact Center 130

ECXO

OCTOBER 23, 2024

With advanced data analytics capabilities, AI can analyze vast amounts of customer data in real time, identifying patterns and trends that human operators might miss. Sentiment analysis algorithms can process vast amounts of customer feedback from multiple sources, such as social media platforms, online reviews, and surveys.

Customer Success 207

Customer Success Customer Service Chatbots Banking 207

InMoment XI

DECEMBER 18, 2024

It ingests feedback from email, social media, and chat and integrates it with customer relationship management (CRM) data. For example, sentiment analysis is an NLP algorithm that categorizes feedback as positive, neutral, or negative. Therefore, its essential to enable customer input from every relevant source.

Contact Center 195

Contact Center Customer Satisfaction ROI Virtual Agent 195

InMoment XI

DECEMBER 5, 2024

The online space, especially in the form of social media and review sites, amplifies public opinion. For example, if you want to target younger members, a good practice would be to enhance your social media presence. The insights you gain from this analysis help you identify areas for improvement and address market gaps.

Management 195

Management Social Media Financial Banking 195

Thematic

FEBRUARY 12, 2025

Is your business on social media? In this digital age, brands need more than just social listening—they need real-time insights to stay ahead of the conversation. But here’s the challenge: millions of posts, comments, and reviews flood social media daily. They need text analytics for social media.

Social Media 62

Social Media Analytics Analysis Trends 62

InMoment XI

OCTOBER 29, 2024

You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. With the award-winning InMoment AI, you can then capture analytical insights from the feedback. This can happen through social media, forums, or events.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

InMoment XI

FEBRUARY 6, 2024

In today’s digital landscape, the importance of social media marketing cannot be understated. Social media platforms like Facebook, YouTube, X (formerly called Twitter), TikTok, Instagram, and LinkedIn (among others) are essential for businesses looking to attract customers, gather valuable feedback, and foster customer loyalty.

Social Media 195

Social Media Marketing Advertising Feedback 195

eglobalis

JULY 31, 2024

Eleven Key Technologies Enhancing Customer Experience Marketing Automation Platforms Marketing automation tools like Marketo and HubSpot streamline repetitive marketing tasks such as email campaigns, social media posting, and lead nurturing. Continuous Personalization Customers expect personalized interactions at every touchpoint.

Customer Experience 428

Customer Experience Social Media Analytics Chatbots 428

InMoment XI

APRIL 3, 2025

For example, sentiment analysis, emotion detection, and predictive analytics allow businesses to better understand customer intent, effort, and satisfaction. Successful customer experience strategies integrate data from various business functions to create a more unified approach.

Culture 195

Culture Social Media Loyalty Government 195

eglobalis

JUNE 27, 2024

Data analytics is critical for processing vast amounts of information to uncover patterns and actionable insights. Organizations such as Google, Netflix, and Spotify excel in leveraging data analytics to enhance user experiences and personalize offerings. CDPs enable real-time analysis and segmentation.

Strategy 453

Strategy Customer Experience Net Promoter Score Customer Centricity 453

InMoment XI

NOVEMBER 13, 2024

InMoment’s data analysis capabilities give you the power to automatically sort through your customer feedback data and detect sentiments such as intent to churn. This can include CRM data, social media, call center logs, service requests, and chat messages. However, it can be tricky to navigate.

Customer Retention 195

Customer Retention How To Analysis ROI 195

InMoment XI

DECEMBER 10, 2024

A churn prediction tool like InMoment simplifies this process by leveraging analytics to highlight these at-risk profiles and segments. Use surveys and social media monitoring to capture insights into customer experiences. Leverage analytics to understand their pain points and goals.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

InMoment XI

JANUARY 22, 2025

InMoments Integrated CX suite has everything you need, including listings management, competitor analysis, reputation management, and more. Robust ROI-centric analytics: Learn from your Google listings and Google Maps performance with metrics that stay focused on what matters most: ROI.

Software 195

Software Management Social Media Multi-Channel 195

InMoment XI

OCTOBER 23, 2024

Offer 24/7 customer service across multiple channels, including mobile apps, social media, chatbots, and live chat. Moreover, by handling repetitive analytical tasks, AI systems allow human agents to invest more of their time and energy into forging strong customer relationships by resolving more complex issues.

Banking 195

Banking Customer Experience Effort Score Financial 195

BirdEye

NOVEMBER 18, 2024

Managing social media requires juggling content creation, scheduling, analytics, and engagement – tasks that can overwhelm even experienced marketers. AI tools for social media transform this complex process into a streamlined operation, helping you boost engagement while saving hours each week.

Social Media 59

Social Media Tools Multi-Channel Guidelines 59

ECXO

AUGUST 12, 2024

This comprehensive analysis will illuminate how businesses worldwide can harness MarTech to elevate their CX to unprecedented levels. Marketing Automation Platforms: Platforms such as Marketo and HubSpot are vital for automating marketing tasks like email campaigns, social media management, and lead nurturing.

Customer Experience 366

Customer Experience e-support Social Media B2B 366

InMoment XI

MAY 30, 2024

Most businesses achieve this by utilizing text analysis software. Text analysis software, also known as text analytics software, has become indispensable for businesses aiming to extract actionable insights from textual data to improve the customer experience. What is Text Analysis Software? Read the report today!

Analysis 195

Analysis Software Self Service Social Media 195

Lumoa

JANUARY 23, 2018

Feedback arrives in other forms as well: pure text sent via various channels directly to the company, comments in social media, reviews in application stores and online stores etc. Instead it is the unstructured nature of the data which makes it challenging to tackle with any traditional means of analytics.

Analytics 285

Analytics NPS Financial Analysis 285

Thematic

NOVEMBER 18, 2024

AI sentiment analysis helps you decode the human emotion in text. According to a recent Deloitte report, 40-50% of respondents listed sentiment analysis as a priority for the near future. In this article we’ll walk you through everything you need to know about using AI-powered sentiment analysis in your business.

Analysis 62

Analysis How To Multi-Channel Social Media 62

Thematic

JANUARY 27, 2025

If you've read our article on the benefits of text analytics , then you already have an idea of how businesses use this powerful tool to uncover patterns and insights from unstructured data. But what about sentiment analysis? Definition and Scope of Text Analytics Let’s start with what text analytics is.

Analysis 62

Analysis Analytics Banking Case Study 62

Thematic

JANUARY 29, 2025

Let’s face it—customers are sharing feedback everywhere: surveys, social media, reviews—you name it. And that’s where text analytics comes in. Social Media : Check out what your customers are saying on Facebook, Twitter, and Instagram. It’s a lot to handle, right?

Analysis 62

Analysis Analytics Feedback Net Promoter Score 62

ECXO

JULY 29, 2024

Data Analytics : Processing vast amounts of information to uncover patterns and actionable insights. Companies like Apple, Hulu, and Pandora excel in leveraging data analytics to enhance user experiences and personalize offerings. CDPs enable real-time analysis and segmentation.

Strategy 380

Strategy Customer Experience Net Promoter Score Effort Score 380

BirdEye

DECEMBER 28, 2024

Social media management has become increasingly challenging with evolving algorithms, shifting audience behavior, and ever-changing best practices. However, these challenges only compound for enterprises looking to expand their digital footprint across social media platforms. Lets explore these benefits in detail.

Social Media 52

Social Media Software Management Multi-Channel 52