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Video: Turning Your Contact Center Into A Profit Center

RapportBoost

Mitel is the global market leader in business communications and with our cloud, enterprise and next-gen collaboration applications. Mitel is the only company that wakes up every day to exclusively focus on helping customers take their communication from where they are today to where they expect them to be, thanks a lot Mitel.

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Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas

AWS Machine Learning

Amazon SageMaker Canvas provides business analysts with a visual point-and-click interface that allows you to build models and generate accurate machine learning (ML) predictions without requiring any ML experience or coding. The examples are in English; however, Anthropic Claude 2 supports multiple languages.

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11 Ways Technology Improves Outbound Telemarketing Services Experience

Magellan Solutions

One good reason for this is innovative technologies that enable BPOs to realize opportunities and provide stellar call center experience. Developers of BPO software are taking hybrid call centers one step further by creating novel ways to encompass more than inbound and outbound calling communication.