Uniphore

JANUARY 21, 2022

Using real-time data—including emotion, sentiment and intent analysis—AI-powered systems are substantially shortening and simplifying complex patient and member journeys. Conversational automation can accelerate call flows, using data collected from members’ speech to accurately populate forms and quickly facilitate next-best actions.

Healthcare 147

Healthcare Net Promoter Score Self Service Call Flow 147

NobelBiz

FEBRUARY 27, 2024

Smart Call Routing : Directs calls to the most suitable agent based on expertise, language, or past interactions. This increases the likelihood of first-call resolution. Artificial Intelligence (AI): AI revolutionizes call centers by enabling smarter interactions and predictive insights.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Magellan Solutions

AUGUST 16, 2021

Offer self-service options. Customers increasingly prefer self-service options anyway. Magellan Solutions can make this a part of our strategy for lowering your phone call volume. This reduces inbound call volume arriving at your agents’ phones, and allows them to focus on more complex customer tasks and services.

Self Service 52

Self Service Contact Center Multi-Channel Omni-Channel 52