InMoment XI

NOVEMBER 14, 2024

Sentiment Analysis Competitor Analysis Multi-Platform Coverage Keyword and Hashtag Tracking Analytics and Reporting Content Creation and Scheduling CRM Integration A social listening tool lets you tap into online conversations around your business. Sentiment analysis also helps with effective customer service.

Tools 195

Tools Social Media Customer Experience Analysis 195

ECXO

JUNE 11, 2024

A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko As we have explored, AI is fundamentally transforming the employee experience, touching every aspect from recruitment and onboarding to learning, development, and day-to-day engagement.

Employee Experience 334

Employee Experience Analysis Multi-Channel Employee Engagement 334

InMoment XI

OCTOBER 30, 2024

Mendix ) Human agents and advisers remain the highest-rated channel for customer satisfaction, with 20% of customers willing to switch insurers if their adviser left. Mendix ) Human agents and advisers remain the highest-rated channel for customer satisfaction, with 20% of customers willing to switch insurers if their adviser left.

Insurance 195

Insurance Customer Satisfaction Customer Experience Strategy 195

InMoment XI

DECEMBER 18, 2024

They provide a central platform for handling customer interactions across various channels. Here are the key stages of a typical automation workflow: Data Collection and Integration The first step is to collect and connect customer data from various channels. Contact centers play a significant role in customer experience management.

Contact Center 195

Contact Center Customer Satisfaction ROI Virtual Agent 195

InMoment XI

DECEMBER 10, 2024

Leverage churn prediction tools, feedback, and usage data to analyze key factors driving customers away. Collect Regular Feedback Consistent feedback collection is essential for tracking customer expectations and behavior. This type of churn indicates issues beyond dissatisfaction, such as inadequate payment processing.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

Thematic

NOVEMBER 18, 2024

AI sentiment analysis helps you decode the human emotion in text. According to a recent Deloitte report, 40-50% of respondents listed sentiment analysis as a priority for the near future. In this article we’ll walk you through everything you need to know about using AI-powered sentiment analysis in your business.

Analysis 62

Analysis How To Multi-Channel Social Media 62

Retently

JANUARY 13, 2025

Choosing a CES tool that fits your business needs whether its for automation, real-time feedback, or advanced analytics ensures you can collect meaningful data and act on it effectively. This means you can connect the dots between customer feedback and their journey, giving you a clearer picture of whats working (and whats not).

Measurement 116

Measurement Tools Effort Score Multi-Channel 116

CloudCherry

FEBRUARY 13, 2018

Companies can now drastically reduce the time required to analyze customer feedback at scale , reveal insights and predict trends. The new enhancements also provide a multi-level classification hierarchy – a quick snapshot of higher level themes, and the ability to drill down into specific aspects to look at detailed themes.

Analysis 186

Analysis Multi-Channel Trends Policies 186

Thematic

JANUARY 7, 2025

If you’re in customer service, you know it is not how much feedback you get that matters. That makes sentiment analysis key to improving experiences, refining strategies, and driving growth. But imagine you're getting hundreds, if not thousands, of pieces of feedback. Why Automate Sentiment Analysis?

Analysis 62

Analysis Social Media How To Effort Score 62

Thematic

DECEMBER 10, 2024

Review sentiment analysis using AI tools helps you unpack what your customers feel about particular topics and track how that changes over time. In this article we’ll explore why sentiment analysis of reviews matters to your organization, and what you need to do to get started with your own program.

Analysis 62

Analysis How To Effort Score Multi-Channel 62

InMoment XI

SEPTEMBER 16, 2024

What is Patient Feedback? Patient feedback is the opinions, reviews, and thoughts that healthcare organizations gather from their patients. The goal of collecting patient feedback is to pinpoint areas for improvement in healthcare operations. Here is an overview of when and why each institution collects feedback.

Feedback 195

Feedback Healthcare Hospitality Wait Times 195

Thematic

MARCH 30, 2025

Customer expectations today are sky-high, and simply collecting feedback isn’t enough. Many companies pride themselves on building a customer feedback loop to find out customers’ pain points, but the real test is what happens next. If you want to know more about closing the customer feedback loop, then read on.

Feedback 62

Feedback Roadmap Effort Score NPS 62

InMoment XI

NOVEMBER 30, 2023

Respond to customer feedback, both positive and negative, to show transparency and dedication to customer satisfaction. Establish Brand Guidelines: Define clear guidelines for how your brand should be represented across different channels. Consistency builds trust and recognition. Key Features and Functions 1.

Brands 284

Brands Management Multi-Channel Social Media 284

Retently

DECEMBER 10, 2024

It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. This ensures survey data flows smoothly into your broader customer data ecosystem for a fuller understanding of customer behavior and feedback. Pricing : Cost-effectiveness is essential, but so is value.

Multi-Channel 78

Multi-Channel Omni-Channel Analysis Survey 78

InMoment XI

FEBRUARY 8, 2024

A contact center is a centralized facility or department used by organizations to manage customer interactions through various communication channels, such as phone calls, emails, chat, and social media. Supervisors and managers can leverage these scorecards to identify areas of improvement, offer feedback, and implement training initiatives.

Contact Center 195

Contact Center Multi-Channel First Call Resolution Social Media 195

BirdEye

MARCH 6, 2025

That was Black Bear Diner s goal as a multi-location restaurant aiming to stand out among hungry diners. Each location needs to appear accurately across platforms, respond to local customer feedback, and optimize for local SEO to drive real-world visits. Ensure all information is accurate and matches other online channels.

Tips 85

Tips Tools Social Media Multi-Channel 85

BirdEye

FEBRUARY 3, 2025

These tools simplify tasks like feedback analysis, trend detection, and extracting key insights. With AI, businesses can overcome the challenges of multi-location review management, process thousands of reviews quickly, identify common concerns, and turn insights into strategies for growth. Why use AI customer review software?

Software 52

Software Feedback Multi-Channel Effort Score 52

Lumoa

JANUARY 11, 2022

For that, leaders should stop spending all their time collecting and analyzing by trusting it to the right tools and spend time on driving product and customer experience changes by looking at the results of customer feedback. It is all-in-one SaaS platform for collecting and analyzing customer feedback, including NPS feedback.

NPS 243

NPS Software Net Promoter Score Survey 243

Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. That’s where customer experience platforms come in.

Self Service 195

Self Service Customer Journeys Multi-Channel Feedback 195

Calabrio

MARCH 4, 2025

Conversation intelligence gathers and interprets customer interactions across various communication channels. Its worth taking a moment, though, to explore the third function above in particular, around how AI analyzes customer intentor whats behind a customers feedback or expression of an unmet need.

Contact Center 100

Contact Center Effort Score Analysis Multi-Channel 100

BirdEye

DECEMBER 30, 2024

Managing a multi-location mortgage business in today’s fast-paced market requires juggling multiple priorities: client relationships, loan processing, compliance requirements, and team coordination. However, details can slip out when your agents process multiple applications, especially for a multi-location operation.

Multi-Channel 52

Multi-Channel Social Media Analysis Financial 52

InMoment XI

MARCH 18, 2024

By consolidating data from diverse channels, businesses can unlock a fuller understanding of customer preferences, pain points, and behaviours. Every customer comment, whether from emails, social media, or customer service interactions, can be dissected for sentiment and emotion analysis. However, the journey doesn’t end here.

Multi-Channel 195

Multi-Channel Analysis Social Media Survey 195

SurveySensum

DECEMBER 30, 2024

CustomerGauge has been specifically built to cater to B2B and handle complex, multi-touchpoint journeys and various account sizes. It helps businesses manage multi-contact, hierarchical customer structures. Why Look for CustomerGauge Alternatives? Top 10 CustomerGauge Alternatives in 2025 1. Top 10 CustomerGauge Alternatives in 2025 1.

Customer Success 52

Customer Success Customer Journeys Multi-Channel NPS 52

Lumoa

JUNE 19, 2018

1: Address the feedback quickly It shouldn’t come as a surprise that the more efficient your team is in solving the customer’s issue, the more satisfied the customer will be. Encourage leaving customer feedback both generally about your brand and also about a single important customer touchpoint. So how do you make that happen? #1:

Feedback 150

Feedback NPS Multi-Channel Travel 150

BirdEye

NOVEMBER 20, 2024

Managing a multi-location dental practice requires your teams to juggle patient care, staff coordination, reputation , appointments, and communications daily. Studies show that 35% of dentists already use AI, and 76% report improved workflows and predictive analysis as the top benefits.

Multi-Channel 52

Multi-Channel Insurance Chatbots Analytics 52

Thematic

APRIL 3, 2025

It helps businesses make sense of messy, unstructured feedback and turn it into something that actually improves service, products, and customer relationships. It uses technologies like natural language processing (NLP) , sentiment analysis , content categorization, and entity extraction, among others, to make sense of language at scale.

Analytics 62

Analytics Trends Marketing Social Media 62

Thematic

FEBRUARY 24, 2025

That’s the power of customer experience insights—real-time feedback and data-driven analysis that help businesses understand what customers want, what frustrates them, and how to improve their journey. Businesses need to collect, analyze, and apply customer feedback effectively. It’s all about strategy.

Strategy 62

Strategy Customer Experience Social Media Handbook 62

inQuba

MARCH 12, 2025

Brand Sentiment Analysis : Analysing online reviews, comments, and social media conversations provides insights into the overall perception of a brand among consumers. Consumer sentiment analysis and social listening are effective tools for assessing emotional engagement and brand perception.

ROI 52

ROI Customer Retention Connections Measurement 52

BirdEye

DECEMBER 20, 2024

This blog explores the nuances of online reputation monitoring, essential tools for businesses, and how Birdeyes GenAI tools empower brands to maintain a positive reputation in digital channels. Online reputation monitoring is the systematic tracking and analysis of your brand mentions across digital channels.

Social Media 59

Social Media Multi-Channel Analysis Effort Score 59

BirdEye

DECEMBER 4, 2024

What the customer sees on these channels heavily influences his or her final purchasing decision. It involves monitoring your public image, responding to feedback, and making changes to ensure a positive reputation. That is why reputation management is essential for every business in the UK.

Management 52

Management Multi-Channel Social Media Guidelines 52

InMoment XI

JANUARY 12, 2024

Here is a breakdown of how conversation intelligence operates: Data Collection: Conversation intelligence platforms can work as part of an omnichannel contact center to gather data from various sources, including audio recordings of phone calls, video conferences, chat transcripts, emails, and other written communication channels.

e-support 195

e-support Healthcare Multi-Channel Call Center 195

Thematic

MARCH 2, 2025

This staggering statistic highlights why businesses must prioritize customer insights and invest in analysis tools to understand their audience better. By analyzing feedback and behavior patterns, businesses can proactively address pain points, reduce churn, and build lasting relationships. So, what are customer insights?

Customer Insights 62

Customer Insights Analysis Social Media Analytics 62

BirdEye

NOVEMBER 18, 2024

Social media AI tools combine artificial intelligence and machine learning (ML) to automate content creation, scheduling, analysis, and engagement across social platforms. Jasper Perfect for: Brand-specific content Standout feature: Multi-platform templates Best used for: Long-form social content 3.

Social Media 59

Social Media Tools Multi-Channel Guidelines 59

BirdEye

DECEMBER 27, 2024

This makes a multi-platform approach essential for comprehensive online reputation management. It requires regular updates to showcase seasonal menus and special events and prompt responses to customer feedback. Follow up meaningfully after private customer feedback before requesting public reviews.

Multi-Channel 52

Multi-Channel Social Media Feedback Analysis 52

Lumoa

FEBRUARY 14, 2024

A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Benchmark Against Competitors Competitive analysis is also highly insightful during a CX audit. So, your CX strategy needs to ensure your customer journey is smooth, with as few touchpoints and channel switches as possible.

Strategy 195

Strategy Customer Experience How To Multi-Channel 195

Thematic

MARCH 18, 2025

They leave feedback all over the place: surveys, reviews, emails, social media, customer service calls… and before you know it, you’re drowning in data. But here’s the kicker: That feedback is gold —if you know how to use it. These tools help businesses analyze feedback, track behaviors, and uncover trends.

Customer Insights 62

Customer Insights Social Media Analysis Consulting 62

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Typeform Easy API integration Video feedbacks Follow-up questions using conditional logic Basic $29 per month Plus $59 per month Business $99 per month 4.5 And not just that.

Multi-Channel 52

Multi-Channel NPS Survey Analysis 52