Analysis, First Call Resolution, Self Service and Virtual Call Center

Zendesk Startup Central Q&A: Revolutionizing Remote Assistance

ViiBE Blog

JANUARY 22, 2021

Thanks to the collaborative and AR tools available during the ViiBE call, the agents are able to better guide the customers through remotely diagnosing and resolving technical or challenging issues. Before ViiBE, I worked as a Telecom business engineer for the Orange Business Service account in Paris.

Self Service

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Performance Management: Best Practices for Leaders, Managers and Agents

NobelBiz

NOVEMBER 26, 2021

Here are some instances to include in this checklist: Changes in practice or technique that will affect the length of the call Routing modifications (e.g., in the IVR or navigation menu) A shift in the items or services provided Marketing or sales assistance to clients or prospects. Work 40 hours per week on forecasting.

Management

Management Contact Center Call Center Contact Center Software

Customer Experience Update

Zendesk Startup Central Q&A: Revolutionizing Remote Assistance

Performance Management: Best Practices for Leaders, Managers and Agents

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