SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Multi-Channel 52

Multi-Channel NPS Survey Analysis 52

SurveySensum

JANUARY 16, 2025

Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights. All the minor edits can be done by the user. User Experience Qualtrics : while Qualtrics is the most expensive option among survey tools, it falls short of delivering an intuitive and seamless user experience.

Comparison 52

Comparison Effort Score Analysis Multi-Channel 52

BirdEye

MARCH 28, 2025

Multi-location businesses aiming for online visibility and enhanced online reputation have an undeniable starting point – Google Maps SEO. That is why we bring you the top expert-recommended Google Maps SEO strategies tailored for multi-location businesses. Multi-location challenge: Imagine a retailer with 80 locations.

Multi-Channel 52

Multi-Channel Social Media Tips Brands 52

SurveySensum

NOVEMBER 26, 2024

What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Comparison 52

Comparison Effort Score Analysis Self Service 52

Retently

AUGUST 5, 2024

Save Time and Resources : Automating the feedback collection and analysis process allows your team to focus on implementing improvements rather than crunching numbers. Features : The platform’s user-friendly interface and straightforward setup make it accessible even for businesses with limited technical resources. Great question!

NPS 100

NPS B2B Software Net Promoter Score 100

SurveySensum

FEBRUARY 4, 2025

Along with the basic necessities like cross-tab analysis, WhatsApp surveys , an analytical dashboard, and more, SurveySensum advanced features like AI-powered text analysis, a real-time ticketing system (for closed loop), ease of DIY, better visualization, and more.

Survey 52

Survey Multi-Channel ROI User Experience 52

Optimove

FEBRUARY 23, 2025

Marketers can query data, create custom views, and export insights for downstream analysis. This seamless integration enhances the user experience by providing timely and relevant updates within the website’s natural flow, eliminating disruptions while maintaining high engagement.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

SurveySensum

NOVEMBER 10, 2023

Now, you are in desperate need of a more efficient way to collect feedback to improve your website and provide a better user experience. Well, with this blog we will list out the top 9 website feedback tools that you choose to effectively analyze your user behavior and enhance your website user experience.

User Experience 52

User Experience Tools Feedback Analysis 52

Inbenta

NOVEMBER 29, 2022

Read on to find out more about excellent features, from security to sentiment analysis. Which chatbot features will give your customers the best experience? You can learn more about neuro-symbolic AI and the experience your customers can expect here. Sentiment analysis. Sentiment analysis is the answer.

Chatbots 90

Chatbots Customer Experience Multi-Channel Omni-Channel 90

Retently

MARCH 26, 2024

User Experience The complexity of a survey platform can be a double-edged sword. For users who seek simplicity and an intuitive interface, a platform with a steep learning curve can be a significant barrier. Customer Experience A product might meet your needs in terms of features and price.

Survey 78

Survey Multi-Channel Effort Score Analysis 78

ShepHyken

NOVEMBER 29, 2019

Message bots to enable round-the-clock, multi-purpose customer service. Social media bots can also be used as a supplemental channel for content marketing as well, drawing more traffic to your online assets and engaging customers on their platform of choice. It sets a new standard for how users experience machines.

Technology 107

Technology Customer Experience Social Media Multi-Channel 107

AWS Machine Learning

FEBRUARY 29, 2024

This orchestration framework caters to both single-model and multi-model use cases, and provides a smooth flow of data and processes. Flexibility – The framework is flexible and can accommodate a wide range of ML use cases, ML frameworks (such as XGBoost and TensorFlow), multi-model training, and multi-step training.

Multi-Channel 112

Multi-Channel Training Metrics Examples 112

BirdEye

FEBRUARY 27, 2025

These leads can come from multiple channels, such as online listings , social media, or digital marketing. Network with multi-location businesses Collaborating with multi-location businesses can expand your reach and bring in new leads. Want to see the impact of Birdeye on your business? Watch the Free Demo Now.

Tips 52

Tips Social Media Multi-Channel Connections 52

BirdEye

FEBRUARY 27, 2025

These leads can come from multiple channels, such as online listings , social media, or digital marketing. Network with multi-location businesses Collaborating with multi-location businesses can expand your reach and bring in new leads. Want to see the impact of Birdeye on your business? Watch the Free Demo Now.

Tips 52

Tips Social Media Multi-Channel Connections 52

Retently

AUGUST 15, 2024

These tools typically offer basic feedback mechanisms, which may be sufficient for surface-level insights but lack the depth required for more comprehensive analysis. This integration ensures a more rounded view of the customer journey and more cohesive data analysis. Pro Plan : $249 per month. Elite Plan : $499 per month.

Ecommerce 106

Ecommerce Retail Software Brands 106

Retently

OCTOBER 23, 2024

Stores can use these surveys through various channels like email, in-app, chat/messenger, or SMS. The key is to choose the survey channel that best fits your brand’s needs and target audience. By embedding feedback options directly into email signatures, you can turn each communication into a continuous feedback channel.

Ecommerce 109

Ecommerce Survey Retail NPS 109

Storyminers

MAY 16, 2016

our research has revealed that not all retailers are using each channel to full effect and mobile apps are not up to scratch or consistent with the experience shoppers may have on the retailer’s website or in-store. Today, success means connecting with your most important customer: the omni-channel shopper. Smile and Go….in

Retail 113

Retail Omni-Channel Ecommerce Multi-Channel 113

SurveySensum

SEPTEMBER 14, 2023

5) HelpStack Multi-Channel Support In-App Knowledge Base Customizable Widgets Contact their team Contact their team 3.9 (5) Effortless Integration Multi-Service Compatibility Real-Time Engagement Free trial available Starts at $29/month 4.3 (5) 5) Doorbell.io 5) Doorbell.io

Feedback 52

Feedback Tools Multi-Channel Social Media 52

BirdEye

JULY 10, 2023

A rigorous competitor analysis sets the stage for your sales team to adopt innovative ideas, exploit new trends, and mitigate risks, empowering a more proactive approach to market changes. With competitive analysis, you can gain insights into your competitor’s pricing data. Watch our free demo to see how it all works.

Social Media 94

Social Media Competitive Advantage Analysis Multi-Channel 94

SurveySensum

SEPTEMBER 30, 2024

Lack of Comprehensive Tools: LitmusWorld only provides a basic text analysis tool with word cloud features. Also, the tool provides a free trial and free version with unlimited users, survey templates, 25 survey responses, website integrations, and unlimited questions. This adds costs and complexities when you need quick insights.

Feedback 52

Feedback Multi-Channel Touchpoint Social Media 52

SurveySparrow

FEBRUARY 18, 2024

Seamless Feedback Collection Capture feedback effortlessly through various channels including email thermometers, embedded surveys, and signature thermometers for popular email platforms. Reporting and Analysis Gain actionable insights with the full out-of-the-box reporting suite and real-time mission control dashboard. The best part?

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

SurveySparrow

SEPTEMBER 20, 2021

Text and sentiment analysis tools. User experience feedback. What’s more, companies can tap into Medallia’s partnership with G2 to request G2 reviews from their app users. Feedback collection for diverse channels. Candidate analysis software. Multi-channel data collection. Sparrow API.

Omni-Channel 52

Omni-Channel Software Tools Management 52

SurveySensum

FEBRUARY 24, 2022

Customer feedback plays an important role in enhancing your services and products, improving growth, and serving an all-around excellent user experience. . A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. .

Tools 52

Tools Feedback Multi-Channel NPS 52

SurveySparrow

JUNE 20, 2023

Key Features- Omni channel listening and analytics tools Social listening tool to achieve greater sales success Contact center quality management software Custom pricing Pros Cons AI based data analysis Crosstab functionality Multi-channel surveys Pricing structure can be a little high for those on a budget 3.

Omni-Channel 52

Omni-Channel Multi-Channel Survey Feedback 52

Kustomer

FEBRUARY 6, 2024

Enterprise Enterprise help desk software is designed for large organizations with diverse needs and vast user counts. Additionally, they often include customizable dashboards for real-time data analysis, automated workflows for increased efficiency, and the capacity to manage and analyze large datasets.

Software 91

Software Self Service Omni-Channel Knowledge Base 91

SurveySensum

FEBRUARY 1, 2024

Structured surveys collect quantitative data for easy analysis and comparison, while open-ended reviews uncover deeper qualitative insights and understand motivations. Provide Convenient Channels to Share Feedback Off ering accessible channels for feedback encourages more involvement from customers.

Innovation 52

Innovation Feedback Multi-Channel Social Media 52

Thematic

AUGUST 29, 2024

A VoC program requires a centralized system for organizing all incoming information to make it easily accessible for analysis. Proper data management ensures that all feedback is available for analysis and you can track trends over time. A positive experience leads to greater customer satisfaction and loyalty.

Voice of Customer 62

Voice of Customer Social Media Analysis Feedback 62

SurveySensum

JANUARY 16, 2025

Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights. All the minor edits can be done by the user. User Experience Qualtrics : while Qualtrics is the most expensive option among survey tools, it falls short of delivering an intuitive and seamless user experience.

Comparison 52

Comparison Effort Score Analysis Multi-Channel 52

SurveySparrow

MARCH 12, 2024

Gather insights on user experience and usability. Prioritize website improvements based on user input. Real-Time Feedback Collection: Immediate feedback can be crucial for quickly addressing user concerns or technical issues, enhancing the user experience. Wide range of distribution channels.

Tools 52

Tools Feedback Analysis Analytics 52

Retently

JULY 3, 2024

Cons : It can be overlooked or forgotten, and may require manual sorting and analysis. Online Review Platforms Websites like Trustpilot allow users to leave anonymous reviews about companies, products, and services. Several tools exemplify user-friendly design. These are often used in workplaces, schools, and public spaces.

Tools 78

Tools Feedback Analytics Survey 78

Call Experts

JANUARY 23, 2019

Omnichannel processes utilize various platforms such as social media channels, email marketing, websites, and mobile experiences to communicate with your clients. The process is a complex and multi-faceted concept and requires sophisticated solutions. Retailers have lost millions. What is this process?

Omni-Channel 53

Omni-Channel Management Call Center Multi-Channel 53

SurveySensum

MARCH 20, 2024

SurveySensum Customer experience management software companies for both startups and enterprises SurveySensum is a leading CXM software company that is designed to cater to both SMEs and large enterprises. The tool has taken CXM a step beyond. They aim to help you achieve your business goals. Pricing: $99 per month.

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

SurveySensum

NOVEMBER 11, 2021

Not user-friendly. According to reports, Qualtrics had the highest percentage of negative reviews that described “user experience.” Leveraging the potential of machine learning, Text analysis helps you identify top customer complaints from thousands of the feedback. Real-time text analysis. Text Analysis.

Multi-Channel 52

Multi-Channel Analytics Analysis Touchpoint 52

SurveySparrow

JUNE 27, 2023

SurveySparrow HubSpot Marketing Hub Adobe Experience Cloud Salesforce Journey Builder Mixpanel Hotjar SAS Customer Journey Analytics Insider Woopra Contentsquare 1.SurveySparrow: Real-Time Analytics : Real-time data analysis is key for adapting quickly to changes in customer behavior and expectations.

Customer Journeys 52

Customer Journeys Analytics Tools Multi-Channel 52

SurveySparrow

JUNE 19, 2023

Integration: With popular apps and services Advanced form fields: Create complex forms with dynamic behavior and personalized user experiences Collaboration: For streamlining team workflows 5. Paperform Paperform is a versatile form builder that allows you to create online forms, quizzes, and payment forms with ease.

Data 52

Data Multi-Channel Survey Analytics 52

SurveySparrow

MAY 4, 2023

SurveySparrow: This omnichannel feedback software offers conversational surveys for a more engaging and interactive experience for the respondents. It also includes features such as customizable survey templates, multi-language support, and mobile compatibility. Survey Distribution : Web, mobile, SMS, and email.

Social Media 52

Social Media CRM Customer Journeys NPS 52

SurveySensum

JULY 2, 2023

10) SurveyMonkey $20 per user per month 9.2 (10) 10) Google Forms $12 per user per month Not Available Not Available Not Available 1. It is AI-powered and facilitates the creation, distribution, and analysis of surveys with ease. Also, the tool is so intuitive that users without much expertise can also use it.

Customer Satisfaction 52

Customer Satisfaction Measurement Tools Multi-Channel 52