BirdEye

AUGUST 6, 2024

Overview of Birdeye and Chatmeter About Birdeye Birdeye is the leading AI-powered reputation and social media management platform for multi-location businesses. About Chatmeter Chatmeter is a multi-location intelligence platform that offers a range of features for businesses. Reputation management : Offers real-time customer insights.

Comparison 59

Comparison Multi-Channel Management Social Media 59

SurveySparrow

FEBRUARY 18, 2024

Seamless Feedback Collection Capture feedback effortlessly through various channels including email thermometers, embedded surveys, and signature thermometers for popular email platforms. More Features Needed: Some businesses need extra features like surveys across different channels, linking with CRM systems, or specialized surveys.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

SurveySensum

JULY 12, 2024

Advanced Analytics: Opt for NPS tools that can dig deep into the feedback you collect and uncover customer sentiments, behavior, and trends in real-time so that you make actionable decisions. The survey tool is popular in industries like B2B, NBFC, automotive, retail, SaaS, etc. And it should not charge extra for it!

NPS 52

NPS Software Multi-Channel Survey 52

SurveySensum

JULY 27, 2022

A good CES tool can also let you send follow-up questions, create real-time reports and summaries, and share the surveys over multiple channels and sources. . SurveySensum is the most efficient CES tool in 2022 compared to its counterparts in terms of pricing, usability, analytics, and results. Multi-channel platforms .

Effort Score 52

Effort Score Tools Multi-Channel Comparison 52

NobelBiz

MARCH 19, 2024

Multi-conditional alerts further enhance the capability to identify and address complex scenarios promptly, ensuring agility and responsiveness in managing customer interactions. Brad Dashnaw is the CEO of one of the top companies in the Digital Marketing space for Higher Education and Automotive Companies with over 4,000+ succesful clients.

Call Center 59

Call Center Contact Center Average Handle Time Multi-Channel 59

SurveySensum

MAY 24, 2024

Qualtrics: Cost When it comes to subscribing to any type of tool for organizational use, cost becomes the number one priority, especially if you are not a multi-billion dollar company. The only support channel is email which takes a lot of time to respond and resolve. With Qualtrics that’s the exact case! Or never comes.

Tools 52

Tools Multi-Channel Consulting Survey 52

BirdEye

AUGUST 12, 2024

Social Media Management : Manage, publish, and schedule posts across multiple social media channels to maintain a consistent and engaging online presence. Analytics : Yext only provides standalone reports on reviews, searches, and sentiment, which can be challenging to correlate. How does Birdeye handle multi-location management?

Comparison 59

Comparison Social Media Multi-Channel Analysis 59

BirdEye

MARCH 8, 2024

You can improve your discoverability to social media users looking for businesses on a channel. Therefore, it’s crucial to choose wisely, ensuring you don’t overlook a channel that could significantly boost your efforts. This simple process can help you get your customers to become your followers.

Social Media 59

Social Media Tips Multi-Channel Groups 59

SurveySensum

OCTOBER 9, 2023

There are drawbacks that include non-responsive customer support, limited integrations, analytics, data handling, and a steep learning curve. Analytics and Data Handling Robust analytics and data handling are essential as they provide valuable insights into user behavior, trends, and areas for improvement.

Multi-Channel 52

Multi-Channel Analysis Survey Analytics 52

SurveySensum

OCTOBER 11, 2023

AskNicely streamlines the feedback collection process through various channels, such as email, SMS, and in-app messages. Analytics and Reporting: Evaluate the analytics and reporting capabilities of each alternative. It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction.

Net Promoter Score 52

Net Promoter Score Analytics NPS Survey 52

SurveySensum

DECEMBER 13, 2024

5 SurveySparrow $19 per month Free trial Help page, Email, social media channels, phone support 4.4/5 5 Formstack $50 per month Free trial Resource page, Email, phone support, social media channels, help center 4.4/5 Advanced Text Analytics software to identify trending customer complaints.

e-support 52

e-support Survey Tools Analysis 52

BirdEye

OCTOBER 7, 2024

Affordable marketing: Unlike other marketing channels, directories are often a cost-effective way to reach potential customers. Its USP includes enhanced visibility on Bing Search and Maps, allowing businesses to capitalise on a less saturated market while enjoying features like easy listing management and analytics.

B2B 64

B2B Healthcare Automotive Connections 64

Grade.us

JUNE 2, 2020

Alternatively, you’re actively listening to unhappy customers so you can solve their problems, improve your own business, and illuminate a channel of open communicate. Create and customize multi-channel auto-request campaigns to maximize the reviews you receive. How do reputation management software solutions help?

Software 47

Software Management Net Promoter Score Multi-Channel 47

Comm100

FEBRUARY 6, 2018

Salesforce features a robust reporting system, advanced customization options, and a powerful database that keeps track of contacts across channels. Automotive Dealerships. DataCar CRM : Allows for appointment scheduling, activity reports, multi-channel marketing, and more. Restaurants. Travel and Tourism.

Software 120

Software Customer Engagement Engagement Omni-Channel 120

AWS Machine Learning

JANUARY 15, 2025

Powered by generative AI services on AWS and large language models (LLMs) multi-modal capabilities, HCLTechs AutoWise Companion provides a seamless and impactful experience. Understanding customer satisfaction and areas needing improvement from raw data is complex and often requires advanced analytical tools.

Automotive 95

Automotive Data Social Media Multi-Channel 95

SurveySensum

NOVEMBER 22, 2024

However, Qualtrics support comes in and the only support channel is email which takes a lot of time to respond and resolve. 5) SurveyMonkey Businesses of all sizes Multi-channel feedback sharing, distribution, collection, Integration capabilities, advanced analysis $25/month 4.4 (5) 5) Promoter.io 5) Promoter.io 5) Promoter.io

Multi-Channel 52

Multi-Channel NPS Analysis Analytics 52