Analytics, Average Handle Time and Customer Experience Professionals

Guest Blog: 4 Easy Ways to Achieve Difficult Customer Contact Goals

ShepHyken

NOVEMBER 30, 2018

Alternatively, dissect average handle time for your agents’ phone conversations. If the majority of handle time for a particular issue is spent on “qualification” rather than “resolution” or “connection,” the issue is likely a simple transaction that does not benefit from a live agent conversation.

Omni-Channel

Omni-Channel Self Service Abandon Rate Policies

RapportBoost, CX Accelerator, and Comm100 to Lead Contact Center Innovation Webinar on Nov. 27 by Talkdesk

RapportBoost

NOVEMBER 25, 2018

– Event, sponsored by Talkdesk, to cover top priorities for contact centers on how to connect with customers, prospects via their preferred channels – San Diego, CA. is the leading chat analytics platform for brands to boost sales and engage customers. 27th at 12:30pm PST. About RapportBoost. RapportBoost.AI

Contact Center

Contact Center Innovation Average Handle Time Case Study

Customer Experience Update

Guest Blog: 4 Easy Ways to Achieve Difficult Customer Contact Goals

RapportBoost, CX Accelerator, and Comm100 to Lead Contact Center Innovation Webinar on Nov. 27 by Talkdesk

Webinars

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