Lumoa

DECEMBER 15, 2022

Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. In this article, we’ll go over what Voice of Customer data analytics is and the different types.

Voice of Customer 221

Voice of Customer Analytics Social Media How To 221

ECXO

MARCH 6, 2025

B2B organizations are increasingly investing in CX technologies such as experience management software, analytics tools, and AI-driven solutions. Advanced analytics and machine learning are opening new possibilities in CX transformation. Invest in analytics and data infrastructure as well. Since every company is different.

B2B 339

B2B Customer Journeys How To Effort Score 339

eglobalis

NOVEMBER 5, 2024

This book is more than just a resource; it is an invitation to rethink, reshape, and ultimately transform the way we approach leadership, customer experience, and innovation. For anyone passionate about growth and resilience in the face of change, Brian Solis ’s work is essential reading.

Leadership 466

Leadership Innovation Social Media Trends 466

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. NLP has made feedback analytics way more accessible. Let’s explore how you can use analytics to revolutionize your customer experience.

Analytics 195

Analytics Customer Experience Management Net Promoter Score 195

Comm100

OCTOBER 19, 2022

Sentiment analysis comes in handy when you examine brand monitoring, market research, product analytics, and customer service. 8 Chatbot Analytics. Chatbot analytics is a feature that helps your business know your customers better and, consequently, make better decisions. 7 Chatbot Marketing.

Chatbots 246

Chatbots Omni-Channel Analysis Interaction 246

Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.

Analytics 195

Analytics Feedback Net Promoter Score Analysis 195

Comm100

JUNE 15, 2022

Collecting numerical data in terms of measurable analytics, combined with written feedback, can assist you in really narrowing down any issues to gain a clear overview of how your customers are interacting with your product.

Brands 246

Brands Customer Experience Customer Journeys Net Promoter Score 246

InMoment XI

NOVEMBER 14, 2024

Sentiment Analysis Competitor Analysis Multi-Platform Coverage Keyword and Hashtag Tracking Analytics and Reporting Content Creation and Scheduling CRM Integration A social listening tool lets you tap into online conversations around your business. Analytics can show engagement trends and campaign performance.

Tools 195

Tools Social Media Customer Experience Analysis 195

eglobalis

APRIL 6, 2025

This three-part analytical series aims to dissect and explain the most critical dimensions of value creation in technology, telecom, contact centers, and high-tech manufacturing. Advisory (blog), Dec 4, 2024. The reasons are complex: value in B2B is multifaceted, relational, and context specific. link] Hochstein, Bryan et al.

Contact Center 271

Contact Center B2B Competitive Advantage Self Service 271

Lumoa

MARCH 6, 2023

Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar. Final Thoughts Why is Customer Conversational Analytics Important? Customer insights gleaned from feedback can be beneficial in several ways.

Analytics 195

Analytics How To Analysis Feedback 195

Thematic

FEBRUARY 10, 2025

Text analytics can help you sort through these heaps of unfiltered data. Let’s talk about the reasons why text analytics is important for modern businesses like yours. The challenge is turning this chaotic information into clear, actionable insights, and that’s where text analytics steps in.

Analytics 62

Analytics Net Promoter Score Analysis Social Media 62

Thematic

FEBRUARY 12, 2025

It’s a good thing there’s text analytics for social media. From improving customer engagement to mitigating PR crises, text analytics helps companies make data-driven decisions instantly. Let’s talk more about AI-powered text analytics and how you can use it on your social media. But what is text analytics

Social Media 62

Social Media Analytics Analysis Trends 62

Feedbackly

OCTOBER 25, 2024

What is Emotional Analytics? Emotional analytics in CX involves studying, analyzing, and interpreting the emotions expressed by your customers. Emotional analytics has a predictive nature—your brand’s emotional connection with customers often determines their future actions. Let’s look at a scenario.

Analytics 52

Analytics Case Study Study Analysis 52

ECXO

DECEMBER 4, 2024

In SaaS, customer success often focuses on proactive engagement, usage analytics, and ensuring customers extract maximum value from their subscription-based services. They also use analytics to monitor customer engagement and intervene proactively if a client isn’t utilizing a key feature. Manufacturing Companies a.

Customer Success 156

Customer Success Strategy e-support Customer Satisfaction 156

Optimove

MARCH 26, 2025

AI-powered analytics allow operators to detect early signs of problem gambling, helping operators identify possible at-risk players to receive the right interventions while keeping high-value and VIP players engaged responsibly. For more insights on using AI analytics in responsible gambling, contact us to request a demo.

Analytics 52

Analytics Financial Policies eBook 52

NobelBiz

OCTOBER 22, 2024

Fortunately, contact centers can make full use of analytics and smart routing capabilities to maximize inbound call capabilities. Leverage Analytics to Track, Adapt, and Succeed The analytics coming from call centers present the necessary data that enables firms to interpret their performance and customer behavior.

Analytics 52

Analytics Contact Center Call Center First Call Resolution 52

Optimove

FEBRUARY 18, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This blog post explores why retail data analytics is crucial for brands, how it transforms the industry, and the benefits it offers retailers. Why is Data Analytics Essential in Retail?

Retail 52

Retail Analytics Data eBook 52

Calabrio

MARCH 25, 2025

In this blog, we’ll explore why its so important to ensure your chatbots are quality checked regularly, and how the latest innovations in AI can help ensure that your automated chat experience is delivers value to your customers and your business.

Chatbots 130

Chatbots Contact Center Self Service Virtual Agent 130

PeopleMetrics

FEBRUARY 13, 2025

In the next blog post, I focus on Lesson 16 in the age of AI and external partners.) AI Can Help with Analysis, But Business Intelligence Still Matters AI has transformed the analysis of customer feedback, with text analytics, sentiment analysis, and predictive modeling surfacing insights faster than ever.

Analysis 109

Analysis Healthcare Feedback Analytics 109

InMoment XI

NOVEMBER 26, 2024

The map helps the company tailor content to each stage, such as blog posts and webinars for the awareness stage, product comparisons during the consideration stage, and free trials or demos for the decision stage. It is useful for diagnosing current inefficiencies and identifying areas for improvement.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

BirdEye

FEBRUARY 24, 2025

Google My Business analytics gives you a behind-the-scenes look at how potential customers discover and engage with your business listing on Google. However, since many businesses still recognize it as GMB, well use both terms interchangeably in this blog. Table of contents What is Google My Business analytics?

Analytics 52

Analytics Metrics Tips Report 52

BlueOcean

MARCH 24, 2025

This article will walk you through key steps for building an effective SOW: Lay the Foundation for Your Contact Center SOW Clearly Define Your KPIs Set Strong Parameters Around Forecasting Establish Reporting & Analytics Expectations Build in Big-Picture Targets with a Risk & Reward Model Keep Your SOW Evergreen: Adjust and Realign 1.

Contact Center 156

Contact Center Automotive Analytics Metrics 156

PeopleMetrics

JANUARY 21, 2025

As discussed in a previous blog post , AI-powered text analytics processes these responses at scale, identifying themes and sentiments that explain promoter or detractor behavior. By combining AIs analytical power with the empathy and creativity of humans, you can unlock the full potential of NPS. Heres how: 1.

NPS 118

NPS Net Promoter Score e-support Loyalty 118

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Both groups of technologies can be utilized to make analytics more actionable. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

ECXO

DECEMBER 25, 2024

Innovate Based on CX Insights What to Do: Use customer feedback and data analytics to identify gaps and develop new products or services. Example Action: Use analytics tools to link CSAT improvements to revenue growth, demonstrating CXs ROI. Experiment with new approaches to exceed customer expectations.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

C3Centricity

MARCH 12, 2024

By leveraging data analytics, marketers can gain insights into customer preferences, behaviour, and purchase history, enabling them to tailor their messaging and offerings. By offering a wealth of free resources, including blogs, e-books, and webinars, HubSpot attracts visitors who are looking for information on inbound marketing and sales.

Customer Engagement 296

Customer Engagement Engagement Competitive Advantage Entertainment 296

eglobalis

MARCH 4, 2025

Each of these providers is leading the AI agent evolution by combining conversational intelligence, automation, and predictive analytics to improve customer engagement, operational efficiency, and agent effectiveness. If you enjoyed this read, connect with me on LinkedIn !

Self Service 199

Self Service Strategy Contact Center Virtual Agent 199

Calabrio

MARCH 11, 2025

Whatever aspect of QA your contact center is struggling with, this blog is for you. Automate performance evaluation: AI-driven QA scorecards and analytics streamline the evaluation process, freeing up managers to focus on coaching and development. Are you one of the many contact centers still relying on spreadsheets for QA?

Contact Center 130

Contact Center Call Center Effort Score Chatbots 130

GetFeedback

AUGUST 14, 2019

Go beyond basic analytics. The post How to Improve Your Customer Satisfaction Score (CSAT) Score appeared first on GetFeedback Blog. That’s not the way to improve the score, either. It’s not a quick fix. You have to do the work. Once you’ve got that feedback, you must analyze it. Connect with her: www.cx-journey.com

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

QuestionPro Audience

JULY 11, 2017

There are other analytical ways to evaluate respondent data that don’t include placing land mines in your questionnaire. We touched base on this topic on a previous blog. As stated in a previous blog, empathy is significant. This attitude of envy will harm your research project.

Survey 344

Survey Study Data Culture 344

CX Accelerator

NOVEMBER 11, 2022

Customer Insights/Measurement/Analytics. CUSTOMER INSIGHTS/MEASUREMENT/ANALYTICS Understanding your customers is at the heart of customer experience. Once customer data has been gathered, an analytics function is required to derive meaningful, actionable insight from it. Back To CX Accelerator Blog Change Management.

Customer Journeys 307

Customer Journeys Resources Analytics Customer Centricity 307

C3Centricity

MARCH 15, 2018

Yes you have data and information, but if you’re a regular reader of my blog, you will know that you have to turn these into knowledge and understanding, and then into actionable insights. And in my opinion, you had better do it sooner rather than later, because your competition almost certainly will! The Opportunity.

Data 312

Data Retail Analysis Analytics 312

Lumoa

JANUARY 11, 2022

NPS surveys or full NPS analytics? The question of “What should you invest in: survey or analytics?” And without great analytics, you would not understand your data. However, when debating survey vs. analytics, professionals often forget why they started the customer experience management program in the first place.

NPS 243

NPS Software Net Promoter Score Survey 243

Uniphore

JANUARY 4, 2022

Speech Analytics. Analyze Analytics and insights from 100% of interactions across all channels. Sylvain has been at the forefront of digitizing the customer acquisitions process and introducing AI and analytics-based sales motion. Conversational AI Platform. U-Self Serve. Case Studies. White Papers. Infographics. Emotion AI.

Contact Center 317

Contact Center Multi-Channel Innovation Customer Retention 317

CX Accelerator

JUNE 8, 2020

The response was so good that it begged to be a blog post. That’s why the ability to transcribe them and search keywords, phrases, and sentiment with ,, speech analytics can be so powerful. Back To CX Accelerator Blog Check out this list of ten ideas, sure to spark some creativity for your voice of customer (VOC) program.

Survey 345

Survey Social Media Contact Center Call Recording 345

Comm100

MAY 19, 2020

Note: This blog post was originally published on Jul. If you’re reading this blog post, you probably already know that live chat is a platform that allows you to chat directly with your website visitors. Live chat is a must-have tool for your business, and this blog post is going to cover exactly why that is. Increase sales.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

Lumoa

APRIL 24, 2018

blog linkedin twitter Why? "I blog linkedin twitter Why? blog linkedin twitter Why? blog linkedin twitter Why? blog linkedin twitter Why? blog linkedin twitter Why? blog linkedin twitter Why? "It What matters is why the score is as it is. Not as the only system used.

System 317

System Effort Score NPS Net Promoter Score 317