Comm100

OCTOBER 19, 2022

Sentiment analysis comes in handy when you examine brand monitoring, market research, product analytics, and customer service. 7 Chatbot Marketing. Chatbot marketing goes beyond getting people into your sales funnel. 8 Chatbot Analytics. Chatbots don’t just answer customer queries.

Chatbots 233

Chatbots Omni-Channel Analysis Interaction 233

ShepHyken

SEPTEMBER 14, 2018

You can use your trusty analytics reports to see which is most effective. Like many things in the world of online marketing, live chat can be an incredibly powerful tool indeed, but only if and when it’s done right. Track Analytics. Are you waiting too long? Fine-tune your approach to live chat. Manage Basket Abandonment.

Analytics 290

Analytics e-support Software Sales 290

Thematic

SEPTEMBER 24, 2024

In today’s competitive market, understanding what your customers think and feel is everything. That’s where Voice of Customer (VoC) Analytics steps in. In this article, we’ll take a look at why Voice of Customer analytics is essential for businesses, and how you can start implementing it in your organization.

Voice of Customer 62

Voice of Customer Analytics Tools Strategy 62

Storyminers

MAY 27, 2020

Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. Yes, the criteria used is based around 3 key areas that Chattermill works in – Analytics, Artificial Intelligence and Customer experience. It’s not about the most ‘likes’ and ‘shares’.

Case Study 147

Case Study Comparison Study Analytics 147

Blueshift

JULY 10, 2023

Join us for the month of July as we celebrate the remarkable impact of AI on the world of marketing. Throughout July, we will dive into the power of AI marketing, showcasing real-world examples, success stories, insights, and the latest advancements.

Marketing 40

Marketing Analytics Strategy Interaction 40

BirdEye

SEPTEMBER 4, 2024

Analytics can be a valuable beacon for your business growth if you know how to use it right. Instagram analytics is no different. One of the most popular social media platforms for businesses, the platform serves a ton of information at every marketer’s disposal. However, not everyone uses it to its maximum potential.

Analytics 59

Analytics Social Media Multi-Channel Metrics 59

Feedbackly

OCTOBER 25, 2024

What is Emotional Analytics? Emotional analytics in CX involves studying, analyzing, and interpreting the emotions expressed by your customers. Emotional analytics has a predictive nature—your brand’s emotional connection with customers often determines their future actions. Let’s look at a scenario.

Analytics 52

Analytics Case Study Study Analysis 52

C3Centricity

MARCH 12, 2024

With millions of websites vying for our customers’ attention, driving high-quality traffic that converts into loyal customers requires more than a scattergun approach to marketing. Well, at least that means that nothing has changed for marketing, doesn’t it?! HubSpot is a prime example of content marketing done right.

Customer Engagement 287

Customer Engagement Engagement Competitive Advantage Entertainment 287

SurveySensum

AUGUST 21, 2024

In this competitive market ensuring a positive and hyper-personalized customer experience is the key to winning your customers. Now, on this journey, there are many tools in the market that will help you dig deeper into customer insights, enabling you to understand your customers a little better.

Customer Journeys 52

Customer Journeys Analytics Tools Touchpoint 52

BirdEye

NOVEMBER 21, 2022

When it comes to social media, analytics is everything. Thankfully, social media analytics is becoming easier and more accessible. In this blog, we’ll show you why social media analytics is important, talk about ways to get started, and how best to use social media data to gain valuable insights for your marketing efforts.

Social Media 98

Social Media Analytics Multi-Channel Metrics 98

ShepHyken

AUGUST 10, 2018

This week we feature an article by Jarrin Howard who writes about how predictive analytics can enhance customer relations. – Shep Hyken. These are common examples of sites using predictive analytics catering to individual customer preferences. With the rise of machine learning, predictive analytics is becoming the status quo.

Analytics 67

Analytics Social Media Travel Banking 67

SurveySparrow

FEBRUARY 14, 2022

She highlighted that instead of the great resignation, the discussion should be about the great appraisal and re-appraisal that can happen because of people analytics. Anisa has been one of the prime advocates of people analytics for close to 2 decades, and we knew we were on a knowledge ride in this webinar. What Is People Analytics?

Analytics 98

Analytics Metrics Examples Survey 98

InMoment XI

NOVEMBER 14, 2024

With 64% of Internet users discovering brands via social media, getting your marketing on point is essential. Tracking these conversations with a social listening tool helps improve marketing efforts. Analytics can show engagement trends and campaign performance. What to Look For in A Social Listening Tool?

Tools 195

Tools Social Media Customer Experience Analysis 195

2020 Research

OCTOBER 23, 2024

The market research sector is experiencing a swift evolution due to technological innovations, changing consumer habits, and dynamic business demands. Insights & Analytics Industry Report indicate that the insights profession is valued at approximately $77 billion, but its growth has slowed to about 7.6% from previous years.

Marketing 59

Marketing Analytics Innovation Insurance 59

Optimove

NOVEMBER 4, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Position-less marketing empowers marketers to break free from rigid roles to reach their full potential. The CRM Marketer Evolution’s Curve Guide Download Now >> What Is a Position-less Marketer?

Marketing 59

Marketing Multi-Channel CRM Customer Centricity 59

Calabrio

NOVEMBER 25, 2020

This guest post is authored by Steven Kaish , SVP, Product Marketing & Technical Partners at Glia. With analytics, contact centers can leverage their data to see trends, understand preferences and even predict future requirements. In the next blog, we’ll discuss how to make those roles more strategic.

Contact Center 130

Contact Center Self Service Analytics Banking 130

BirdEye

JUNE 13, 2024

That’s where content marketing comes into play. In this blog post, we’ll explore why content marketing is essential for small businesses, the steps to creating a winning content marketing strategy, and practical tips on ensuring success. Table of contents Why do small businesses need content marketing?

Marketing 64

Marketing Tips Social Media Advertising 64

SurveySparrow

NOVEMBER 22, 2023

It’s a known fact that data analytics tools help you climb the ladder of productivity. What triggers most of us is this question: How do you choose the best tool among the plethora of options available in the online market? What is a Data Analytics Tool? Analytical tools tell you what’s going on.

Analytics 52

Analytics Tools Data Analysis 52

BirdEye

NOVEMBER 22, 2024

Struggling to keep up with endless property listings, social media posts, and marketing materials? Real estate agents spend an average of 15 hours weekly on marketing tasks – time that could be better spent with clients. This guide will explore the best AI tools to help you streamline your marketing efforts.

Tools 52

Tools Marketing Social Media Multi-Channel 52

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. If your budget allows, best-in-class AI-supported analytics are the goal. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 99

Social Media Analytics Tools Marketing 99

Optimove

NOVEMBER 18, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove’s recognition in The Forrester Wave : Cross-Channel Marketing Hubs, Q4 2024 highlights its strength as a solution for digital-first marketers who need a customer-led, orchestration-oriented marketing tool.

Marketing 59

Marketing e-support CRM Loyalty 59

NobelBiz

OCTOBER 22, 2024

Fortunately, contact centers can make full use of analytics and smart routing capabilities to maximize inbound call capabilities. Leverage Analytics to Track, Adapt, and Succeed The analytics coming from call centers present the necessary data that enables firms to interpret their performance and customer behavior.

Analytics 52

Analytics Contact Center Call Center First Call Resolution 52

BirdEye

NOVEMBER 21, 2023

Amidst these challenges, the last thing you want to waste your time on is unrealistic and time-consuming digital marketing strategies that give you no results. This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing.

Marketing 111

Marketing Social Media Advertising Tips 111

Uniphore

SEPTEMBER 22, 2021

Interaction analytics takes unstructured data from customer interactions across multiple channels and harnesses it to let you understand the true voice of the customer. How can you distinguish between a product that offers a few basic speech analytics capabilities and a robust AI-powered interaction analytics solution?

Interaction 100

Interaction Analytics Contact Center Telecommunications 100

Magellan Solutions

AUGUST 23, 2023

The marketing landscape is changing due to the evolution of Artificial Intelligence (AI). AI has transformed marketing strategies and is a powerful tool. AI marketing tools are shaping the future of marketing. Initially, AI simplified tasks such as email marketing and social media scheduling.

Tools 98

Tools Marketing Social Media Advertising 98

Optimove

APRIL 23, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: The 2024 Optimove Insights Report on Marketing Fatigue provides crucial insights for marketers. Key takeaways: Excessive and irrelevant marketing messages overwhelm consumers, leading to increased unsubscribes. citizens in January 2024.

Marketing 75

Marketing Survey Report Consumers 75

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. If your budget allows, best-in-class AI-supported analytics are the goal. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 85

Social Media Analytics Tools Marketing 85

Optimove

OCTOBER 5, 2023

As Halloween looms closer, there are some chilling challenges lurking that can send shivers down the spines of marketers — but fear not – there are solutions as well. Many were uncovered in our 2023 Marketer’s survey that are below. Respondents included 221 executives at companies, and included CEOs, CMOs, and SVPs of marketing. Others

Marketing 119

Marketing B2C Survey Loyalty 119

Blueshift

NOVEMBER 28, 2023

At its core, marketing audience segmentation is about harnessing data to divide your audience into distinct subgroups with shared characteristics, enabling you to deliver tailored marketing strategies. In one of our previous blogs, we discussed various types of audience segmentation with examples of each.

Marketing 52

Marketing Advertising Analytics Survey 52

BirdEye

JANUARY 12, 2024

While casting a wide marketing net might be tempting, often, the magic happens when targeting is razor-sharp. Hyperlocal social media marketing allows you to harness this power, turning every digital interaction into a meaningful engagement. Table of contents What is hyperlocal social media marketing?

Social Media 109

Social Media Marketing Advertising Trends 109

Brandwatch CX

OCTOBER 3, 2022

Influencer marketing is the process of marketing to individuals as opposed to your target market as a whole. Brands are using influencer marketing to expand their reach and increase the likelihood of resonating with their target audience. We’ve written an in-depth guide on the why and how of influencer marketing.

Tools 98

Tools Marketing Social Media Analytics 98

SurveyGizmo

SEPTEMBER 21, 2021

Humans are analytical in choosing between extremes. In this blog, we’ll focus on when to use Max Diff , how to build it in Alchemer projects, and making sense of the responses it drives! For market researchers, it enables one to make assumptions on the data provided in a logical way. . By Michael Cordeiro. What’s the Use?

Comparison 98

Comparison Analytics Social Media Analysis 98

BirdEye

SEPTEMBER 25, 2023

AI in real estate marketing helps businesses by providing data-driven insights, personalized marketing, and 24/7 customer support, enhancing efficiency, and increasing customer engagement for better results. In this blog, we’ll explore how AI in real estate is making life easier for agents and buyers. Need a quick answer?

Marketing 111

Marketing Social Media Advertising e-support 111

TechSee

MAY 21, 2019

And now, with the help of emotion analytics, more companies are tuning into their customers’ feelings in an attempt to learn what makes them tick. What is emotion analytics? Emotion analytics measures an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Happy people whistle.

Analytics 138

Analytics Innovation Customer Experience Analysis 138

NobelBiz

MAY 14, 2024

One of the most transformative technologies in recent years is conversational analytics. But what exactly is conversational analytics, and why is it becoming an indispensable tool in call centers? What Is Conversational Analytics? Conversational analytics stands as a crucial technology in customer service.

Call Center 59

Call Center Analytics Contact Center Effort Score 59

NICE inContact

OCTOBER 7, 2019

Paul Jarman , NICE inContact Chief Executive Officer, discusses the key paradigm shifts that will lead to massive change in the contact center and customer experience market as part of our Transforming Customer Experiences series. The post 5 Paradigm Shifts Driving the Customer Experience Market appeared first on NICE inContact Blog.

Self Service 138

Self Service Competitive Advantage Customer Experience Marketing 138

NetBase

JULY 20, 2020

Social Media Analytics is often misunderstood, because the social media itself is misunderstood! This is where Social Analytics comes into play. What Is Social Analytics? When you have state of the art tools, however, Social Analytics becomes a treasure trove of consumer insights you can’t find anywhere else.

Social Media 104

Social Media Analytics Net Promoter Score Analysis 104