Thematic

JUNE 13, 2023

More businesses aim to capture Voice of Customer (VoC) data each year. But only 14% of marketers feel customer experience is their strongest company trait. You already know you need an amazing customer experience (CX) to keep retention high. Or they might discover that they need to improve their customer service.

Voice of Customer 62

Voice of Customer Tools Customer Experience Net Promoter Score 62

InMoment XI

APRIL 13, 2022

NPS, CSAT , and CES have historically been the main tools every program utilizes to have a systematic way of establishing a voice of customer (VoC) source and leveraging those findings to improve customer experiences. Check out this infographic! But it’s not easy—a CX metric score alone can’t create transformation.

Metrics 260

Metrics NPS Infographics Effort Score 260

InMoment XI

NOVEMBER 2, 2021

Throughout our decades of experience helping the world’s top brands craft memorable, business-powering Experience Improvement (XI) programs, We like to call them the four economic pillars of customer experience (or the four pillars of CX ROI for short). Customer Acquisition Customer Retention Cross-sell & Upsell Cost Reduction. #1:

ROI 260

ROI Customer Retention Infographics eBook 260

SurveySparrow

JULY 31, 2023

Customer feedback holds the key to enhancing your brand’s reputation and fostering long-term loyalty. Have you ever wondered what your customers truly think about your brand? The answer lies in the realm of voice of customer analytics. What is Voice of Customer Data Analytics?

Analytics 52

Analytics Social Media CEM Effort Score 52

OpinionLab

AUGUST 29, 2017

87% of customers think brands need to put more effort into providing seamless omnichannel CX ( Zendesk ). The infographic below highlights some more specifics around this point. But – according to the above – your customers also expect more from digital than they are currently getting. And it goes on and on and on.

Omni-Channel 166

Omni-Channel Consumers How To Touchpoint 166

Thematic

JANUARY 16, 2019

If you have a big growth goal to reach in 2019, you can leverage your customer insights from your Voice of Customer (VOC) data to achieve it. 4 areas to utilize your customer insights. Customer experience. Which customer segments are opportunities for growth. Use VOC to inform activities in these areas: 1.

Customer Insights 59

Customer Insights How To Customer Journeys Infographics 59

Kapta Customer Success

SEPTEMBER 19, 2016

Ensuring that your customers achieve their desired outcome using your product is at the core of Customer Success. When customers succeed as a result of the services and products you provide, they’ll continue to be long-time, loyal fans of your brand. CCO Council. Tomasz Tunguz.

Customer Success 45

Customer Success Management Chief Customer Officer Infographics 45