What’s the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?)
BlueOcean
JANUARY 23, 2024
Today, they’re attached to their computers, working with contact center software that combines call distribution with a range of other integrated features, such as a CRM, IVR, call recording, and data analytics. Once upon a time, agents simply had a phone. Price per seat quickly adds up.
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