Analytics Call Recording Government 
AWS Machine Learning
OCTOBER 23, 2024
Amazon Web Services (AWS) has AI and generative AI solutions that you can integrate into your existing contact centers to improve post-call analysis. Post Call Analytics (PCA) is a solution that does most of the heavy lifting associated with providing an end-to-end solution that can process call recordings from your existing contact center.
AWS Machine Learning
APRIL 30, 2024
Supervisors also spend a considerable amount of time listening to call recordings or reading transcripts to understand the gist of a customer conversation when investigating customer issues or evaluating an agent’s performance. In this post, we show you how to use the new generative call summarization feature.
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NobelBiz
MARCH 14, 2023
Debt collection agencies and contact centers are subject to strict regulations and laws governing their operations. Additionally, other countries and regions may have their own regulations governing debt collection practices. This data may include call recordings, customer information, and performance metrics.
CSM Magazine
FEBRUARY 23, 2021
“Coupled with businesses operating solely online, we have also seen strong demand across the board from more traditional sectors such as finance, insurance, retail, consumer goods, local and central government departments. These organisations require an innovative yet reliable solution to help them manage unprecedented levels in demand.”.
AWS Machine Learning
JULY 23, 2024
At the same time, it’s crucial to make sure these security measures don’t undermine the functionality and analytics critical to business operations. Amazon S3 is often used in conjunction with Amazon Lex for storing call recordings or transcripts, which may contain sensitive information. To create an SCP, see Creating an SCP.
MiaRec
FEBRUARY 13, 2023
Here at MiaRec, we serve more than 1,000 companies, financial institutions, and government agencies worldwide, and the confusion is REAL! Do you not fully understand the difference between WFO, WFM, and WEM and how Customer Engagement platforms fit into all this? If so, you are not alone.
AWS Machine Learning
SEPTEMBER 8, 2022
You can use the same process to transcribe audio calls with any language supported by Amazon Transcribe. After you create custom vocabularies, you can transcribe audio calls with accuracy and at scale by using our post call analytics solution, which we discuss more later in this post. Choose Call analytics jobs.
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