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Key Findings from our Accounting & Tax Services Study [Infographic]

PeopleMetrics

Check out the infographic for the rest of the results: PeopleMetrics provides CEM software and CX expertise to help companies measure, act on and improve the customer experience. We help companies make sense of their CX data through hands-on analytical support and advanced machine learning solutions.

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What is Voice of the Customer Analytics? A Complete Guide

SurveySparrow

The answer lies in the realm of voice of customer analytics. In this comprehensive guide, we’ll explore the ins and outs of this cutting-edge discipline, shed light on its numerous applications, and equip you with the knowledge to build a successful voice of customer analytics program. What is Voice of Customer Data Analytics?

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Introducing NPS2: The Next Generation NPS Methodology

Retently

Customer experience management ( CEM ) is also another way to refer to this methodology. A good example of that would be a company newsletter that displays all the data through infographics or videos, as the visual content is generally more engaging than just plain text. In fact, most uses of NPS® nowadays directly refer to NPS2.

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What is Customer Experience Automation?

Ecrion

Many software companies offer solutions for Customer Experience (CX) and/or Customer Experience Management (CEM, CXM). For those that prefer pictures over words, you’ll find an infographic on our CXA Page that cuts to the chase. We enable providers to harness that power, and grow with an engaged, loyal customer base at their side.

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Alerts Are For More Than Recovering From Poor Experiences. Remember to Recognize Your Stars Too.

PeopleMetrics

Click infographic to enlarge ). He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data.

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