Alerts Are For More Than Recovering From Poor Experiences. Remember to Recognize Your Stars Too.
PeopleMetrics
JUNE 8, 2020
But to do so, VoC has to be more than complaint management. Click infographic to enlarge ). Many of our clients manage this by creating a "Brand Ambassador" program, which recognizes employees who deliver the best customer experiences. Topic: Alert Management. You should leverage positive customer feedback as well!
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