Analytics Chief Customer Officer Conference 
Customer Bliss
OCTOBER 3, 2017
Enrique Gómez Alonso is since February 2015 Chief Customer Officer in Zurich Insurance Spain. In his current position he is responsible of defining and implementing Zurich Spain customer strategy, from customer experience to customer base management or customer data analytics. About Enrique.
Customer Bliss
NOVEMBER 15, 2016
Her background is interesting as she is professionally an engineer, but found her way to the customer care space. From there, she found a place to successfully combine three tiers of skills: Analytical. She stayed within customer experience and remained focused there. Storytelling. Change Management. The Initial CCO Steps.
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Customer Bliss
AUGUST 8, 2017
Specifically, Stephen was hands on in leading the transformation of Standard Life’s marketing and customer functions using the latest creative thinking and new technology capabilities in digital and data to engage with four million plus customers. Customer as assets: Acquisition and retention.
TechSee
JUNE 16, 2022
Jim Iyoob, Chief Customer Officer at Etech Global Services. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Jeanne Bliss, Founder and CEO at Customer Bliss. Jeanne has 35 years of experience helping companies elevate their position with customers and the marketplace.
Customer Bliss
MARCH 28, 2018
Implementing a Customer Success Strategy is a Cultural Transformation. Leading Customer Success in a B2B Business with Jose Vergara. Customers don't necessarily know what they need and it's a journey to help them discover that in terms of measuring success. #CX Brainshark B2B Chief Customer Officer Diane Gordon.
Beyond Philosophy
DECEMBER 23, 2015
In the past decade, we’ve seen the number of companies with an individual in the role of Chief Customer Officer (CCO) – nicely defined by Wikipedia as “the executive responsible for the total relationship with an organization’s customers” – grow from under 100 to thousands today. Michael Lowenstein, Ph.D.,
Customer Bliss
NOVEMBER 1, 2018
Mary believes that when you’re present and authentically engaged with employees (or contractors), it’s more beneficial than looking through data on spreadsheets and being on conference calls. If they’re more analytics-driven or more creative and intuitive, how can the employee be best suited in their role to take advantage of their strength?
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