Avaya

JANUARY 29, 2019

Call Recording – A full-time, enterprise recording and archiving solution to help enhance industry compliance, reduce liability, and support customer engagement management. Performance Management – Set and communicate goals across the organization, and measure performance against them; make corrections as needed using actionable insights.

Engagement 67

Engagement Customer Experience Contact Center e-support 67

SurveySparrow

APRIL 19, 2024

SurveySparrow : For Simplified Data and Advanced Analytics With SurveySparrow, collecting and organizing data is as easy as pie! Once that’s down, analyze it with the advanced analytics tool! Once that’s down, analyze it with the advanced analytics tool! Now, it’s time to look at the tools.

Tools 52

Tools Analytics Data e-support 52

Grade.us

MAY 28, 2019

If you're looking for a comprehensive list of creative, marketing and communication tools your agency can use to serve your clients, you've come to the right place. Content Management Systems Design tools Analytics tools Call Tracking tools. An infographic maker that turns data into visually stimulating content. Analytics tools.

Tools 37

Tools Marketing Social Media Advertising 37

BirdEye

MAY 18, 2023

Ahrefs also provides several online resources, and customer support that provides timely responses to queries. However, email communication is still the go-to means of customer engagement. ConvertKit is one of the top digital marketing tools which focuses mainly on your email communications.

Tools 52

Tools Marketing Social Media e-support 52

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. Infographics. You can enhance your self-service support portal with an intelligent, conversational artificial intelligence (AI) chatbot. It’s important to avoid situations where two customer support reps provide different information or contradict what is published on your website.

Knowledge Base 62

Knowledge Base Self Service Customer Service e-support 62

SurveySparrow

OCTOBER 2, 2020

It is a discipline that has become popular of late, and there are compelling reasons to have a product marketer on your rolls because they bring communication, storytelling and technology together in a way that makes the target audience love the product. Google Analytics. Productboard. from scratch.

Tools 59

Tools Marketing Infographics Analytics 59

Ecrion

SEPTEMBER 23, 2020

62% of customers prefer communicating with companies via email for customer service, while 48% of customers prefer phone calls, 42% opt for chat, and 42% fill out Contact US forms. In today’s world — thanks especially to the meteoric rise of e-commerce and e-retail shops — customer service needs to be constant.

Infographics 105

Infographics Self Service Customer Service Social Media 105