NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. If your budget allows, best-in-class AI-supported analytics are the goal. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 85

Social Media Analytics Tools Marketing 85

InMoment XI

OCTOBER 25, 2024

They share their thoughts on social media platforms like Facebook or Instagram or through review platforms such as Yelp and Google reviews. You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business.

Feedback 195

Feedback Management Social Media ROI 195

BirdEye

DECEMBER 29, 2022

Social media is one of the most important marketing tools companies have to connect with people and promote their products. However, measuring the success of social media campaigns can be challenging. Table of contents What are social media metrics? Social reach 2. What are social media metrics?

Social Media 98

Social Media Metrics Net Promoter Score Effort Score 98

eglobalis

AUGUST 19, 2024

Inconsistent Survey Implementation Variations in how NPS surveys are conducted, including timing and phrasing, can lead to inconsistent and unreliable data, complicating the comparison and analysis of results over time. This includes leveraging advanced analytics and AI to interpret customer feedback and drive actionable insights.

NPS 335

NPS Net Promoter Score Effort Score Metrics 335

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Long-term actions are based on the analytics results of the customer feedback. Both groups of technologies can be utilized to make analytics more actionable. Why is NPS ® going up or down?

Net Promoter Score 268

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 268

InMoment XI

NOVEMBER 22, 2024

InMoment offers text analytics solutions to let you capture customer intent from their feedback. The intent appears as a complaint , praise , suggestion, inquiry, purchase, will return, comparison, requested help, recommend, not recommend, and churn. The right tool is easy to use, scalable, and rich in analytical capabilities.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

Retently

MARCH 14, 2023

Online retailers, social media platforms, and review websites have made it easy for customers to find and read reviews from various sources. Marketing Opportunities The main advantage of product reviews, making them so popular for ecommerce businesses, is that they serve as a form of social proof in marketing materials.

NPS 138

NPS Comparison Survey Net Promoter Score 138

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends.

Self Service 195

Self Service Customer Journeys Feedback Multi-Channel 195

NetBase

JULY 25, 2019

Our 2019 Global Social Media Market Survey Report presents findings from a global survey of more than 1,700 senior marketers around the world. It offers the precise insight you need to inform your comparison, and your future social media marketing efforts. Social Media Marketing Metrics.

Social Media 65

Social Media Report Survey Marketing 65

InMoment XI

MARCH 11, 2024

Feedback Collection: The feedback is then collected by the company through various channels such as surveys, reviews, social media, customer service interactions, and more. Social Media Monitoring Understanding the importance of social media marketing is another way to implement a successful feedback loop.

Feedback 195

Feedback Net Promoter Score Customer Experience Social Media 195

NetBase

JULY 24, 2019

Part 4 of our Social Media Analytics Guide contains all the info you could ever need about why competitor analysis is crucial, and what it entails. Image analytics – You can’t compete effectively if you don’t have the full story. SOCIAL MEDIA METRIC TRACKERS. AI-POWERED SOCIAL MEDIA ANALYTICS.

Social Media 78

Social Media Analysis Tools Effort Score 78

BirdEye

AUGUST 6, 2024

But let’s be honest: keeping up with every review, social media comment, and online mention feels like a full-time job, and it’s simply overwhelming. This blog post offers a comprehensive comparison between Birdeye and Chatmeter. That’s where reputation management platforms like Birdeye and Chatmeter help.

Comparison 59

Comparison Multi-Channel Management Social Media 59

ECXO

JUNE 3, 2024

Visual Cues: Use visual aids, such as comparison charts or infographics, to simplify complex information and make it easier for customers to process. This includes your website, emails, social media, and customer service interactions.

Gamification 332

Gamification Innovation Resources Infographics 332

NetBase

OCTOBER 10, 2019

And there are five YouTube marketing musts that are key to any brand’s efforts – items that are informed by social media analytics! We’ll connect it back to the social analytics insight brands can capture in NetBase as we go! YouTube Analytics Overview. YouTube, by the Numbers. Very much so.

Social Media 53

Social Media Analytics Marketing Video 53

BirdEye

AUGUST 8, 2024

In this article, we’ll put two leading players, Birdeye and ReviewTrackers, head-to-head in a detailed comparison and explore why Birdeye stands out as the superior choice for businesses that want to shine online. Let’s take a deeper look at the Birdeye vs. ReviewTrackers comparison. ReviewTrackers doesn’t offer this.

Comparison 59

Comparison Social Media Multi-Channel Tools 59

NetBase

NOVEMBER 28, 2018

Social media analytics does a lot for brands and businesses – guiding efforts and keeping brands out of hot water. But if you don’t report your results to the people making decisions, they may not realize how vital these social analytics truly are – or why. Top coffee brands in a direct comparison.

Social Media 54

Social Media Report Analysis Analytics 54

InMoment XI

NOVEMBER 13, 2024

This can include CRM data, social media, call center logs, service requests, and chat messages. You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. How to Choose Churn Prediction Software? References Semrush.

Customer Retention 195

Customer Retention How To Analysis ROI 195

BirdEye

AUGUST 9, 2024

For location-based businesses of all sizes, Birdeye’s AI-powered tools and all-in-one solutions for reputation, social media, and customer experience management make it the superior choice. It is the most trusted AI-first platform for reputation and social media management.

Comparison 59

Comparison Social Media Multi-Channel Survey 59

BirdEye

AUGUST 12, 2024

This brings us to the Yext vs Birdeye comparison. This section delves into the comparison of Yext vs. Birdeye, showcasing the key features of each and identifying distinct advantages Birdeye offers. Data integration : Connect business data with online directories, social media platforms, and review sites.

Comparison 59

Comparison Social Media Multi-Channel Analysis 59

NetBase

AUGUST 1, 2019

Our 2019 EMEA Social Media Market Survey Report answers that question, and more. But businesses will face unnecessary additional challenges without strategic analytics powering their recovery attempts. And how these marketers view analytics is telling. A preview of its findings follow. Customer care.

Social Media 53

Social Media Report Survey Marketing 53

GetFeedback

SEPTEMBER 24, 2018

Social media posts on your company’s account. Competitor Comparison: Your website. Use behavior-based analytics: What people say and what they do are usually different. Most brands engage with their customers by hosting live events and supporting interactions through social media platforms and even email marketing.

Social Media 170

Social Media Comparison Consumers Omni-Channel 170

SurveySensum

NOVEMBER 26, 2024

This comparison will draw out each tool’s pros and cons, best features, etc to uncover which will suit your needs better and drive better CX improvements while not exceeding your budget. While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management.

Comparison 52

Comparison Effort Score Analysis Self Service 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Long-term actions are based on the analytics results of the customer feedback. Both groups of technologies can be utilized to make analytics more actionable. Why is NPS ® going up or down?

Net Promoter Score 150

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 150

InMoment XI

OCTOBER 17, 2024

This format is ideal for quickly gathering standardized data, which allows for easy analysis and comparison. InMoment’s award-winning custom text analytics platform can help quickly categorize and summarize open-text responses. Customers discover your business through various channels, from their colleagues to social media posts.

Feedback 195

Feedback Effort Score Survey Customers 195

ReviewTrackers

AUGUST 5, 2020

There are more online reviews and social media posts than ever. The reason that customers are turning to social media and online reviews is simple: they’re pickier now than ever before. Social Media Link ). The sixth most critical moment is pricing and comparison. Customers Are Pickier.

Customer Journeys 122

Customer Journeys Customer Experience Marketing Social Media 122

SurveySparrow

NOVEMBER 1, 2020

So we decided to do a SurveyMonkey vs SurveyGizmo comparison for you to decide which online survey software to look out for this year. . Without further ado, lets dive deep into the SurveyMonkey vs SurveyGizmo(currently Alchemer) comparison. . We are living in a time where collecting customer feedback is extremely easy. SurveyMonkey:

Comparison 59

Comparison Survey Net Promoter Score Analysis 59

NetBase

MAY 20, 2019

We’re here to help marketers prove they’re putting their brand’s money where the engagement is with analytics tool tips that they can implement immediately. Capturing relevant analytics to support a brand’s social media spend is challenging in itself, made so much more so when the rules of the road are in a constant state of flux.

Analytics 58

Analytics Banking Airlines ROI 58

NetBase

JUNE 10, 2019

They could do so much better, pretty immediately, if they’d just let social media insight guide the way. What Social Media Insight Tells Brands . Rapid Decision-making with Social Analytics. Social Insight & Competitive Advantage. Let’s see how that looks! Against what? Let’s break down a bit.

Social Media 43

Social Media Competitive Advantage Comparison Metrics 43

InMoment XI

NOVEMBER 26, 2024

The map helps the company tailor content to each stage, such as blog posts and webinars for the awareness stage, product comparisons during the consideration stage, and free trials or demos for the decision stage. These could include the website, customer support portal, social media, and more.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

SurveySparrow

JANUARY 30, 2024

Social Media Comments on Software Features: A user might comment on a social media post about a software feature release, “The new analytics dashboard is fantastic! This structured approach allows for objective comparisons and statistical analysis. .” 5. Kudos to the development team!”

Comparison 52

Comparison Analysis Trends Case Study 52

NetBase

JUNE 25, 2019

With the release of NetBase AI Studio, our always-on approach to rapid innovation makes us the first social analytics provider to market with this revolutionary AI product. And here’s everything this next-level social intelligence solution can do – and why we know you’re going to fall in love. And that’s what we’re doing now.

Analytics 73

Analytics Social Media Innovation e-support 73

BirdEye

OCTOBER 31, 2023

Using social media ads can help you reach new audiences, re-engage website visitors, and spread brand awareness for your business. Grow your social media presence for all locations Want to see the impact of Birdeye on your business? Analytics and Reporting Basic insights on likes, comments, and shares.

Social Media 111

Social Media Advertising Video ROI 111

NetBase

AUGUST 26, 2019

Let’s see how this social media taste test shapes up – and which brand is truly loved by all the land. Hilarious video comparisons demonstrating the “flavor” each brand represents. Social analytics offers clues as to why that is. The Chicken Sandwich Promotion That Launched 1,000 Tweets.

Social Media 56

Social Media Comparison Video Trends 56

Kayako

MARCH 14, 2022

Consumers have wide-open social media platforms to share their experiences in today’s marketplace. A negative experience damages Word of Mouth referrals, but negative social media posts amplify the issue. Lastly, no one likes to dwell on negative feedback, but customer complaint analytics are important.

Net Promoter Score 156

Net Promoter Score Company Customer Service Social Media 156

NetBase

AUGUST 27, 2020

95% of retail brands use social media channels for marketing. Themes are a set of saved filters within NetBase’s powerful social media analytics platform. Social media analytics are essential to their, and your, ability to extract key insight to guide messaging and campaigns. as of June 20.

Retail 98

Retail Consumers Social Media Apparel 98

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62