InMoment XI

AUGUST 3, 2023

Mastering unstructured data analytics is going to be key for any business wanting to improve the customer experience , and succeed in today’s business environment. Leveraging unstructured data analytics is the key to transforming this raw data into actionable insights that can transform your customer experience strategy.

Analytics 366

Analytics Customer Insights Data Social Media 366

eglobalis

FEBRUARY 24, 2025

Related Article: Building Lasting B2B Customer Relationships With ‘Triple Fit’ How CX Fuels Innovation and Competitive Advantage Customer Insights Fuel Product and Service Innovation Automated systems collect customer data , but only human teams can interpret feedback, uncover underlying needs and turn it into actionable innovation.

B2B 258

B2B Culture Innovation Loyalty 258

InMoment XI

NOVEMBER 21, 2024

Importance of Customer Analytics Customer analytics provides a blueprint for delivering exceptional customer service. It gives you a competitive advantage. Businesses are set to revolutionize how they gather and respond to customer feedback, shifting from traditional surveys to AI-driven VoC analytics. Take Action.

Voice of Customer 195

Voice of Customer Analysis Loyalty Net Promoter Score 195

InMoment XI

NOVEMBER 18, 2024

Competitive Advantage Understanding customer behavior can be a key differentiator in today’s business environment. Quantitative Data Analysis Quantitative analysis uses website and/or app analytics combined with CRM data to analyze numerical data.

Analysis 195

Analysis Customer Journeys Social Media Analytics 195

InMoment XI

DECEMBER 3, 2024

Customer experience (CX) is emerging as a significant competitive advantage for businesses. Growing Customer Expectations The Impact of AI Competitive Advantage Adaptability With evolving customer expectations, organizations must shift from static approaches to dynamic, data-driven strategies.

Customer Experience 195

Customer Experience Customer Journeys Competitive Advantage Customer Centricity 195

ECXO

MARCH 6, 2025

While customer delight is the ultimate goal, framing it in terms of ROI and competitive advantage speaks the language of executives and ensures CX strategy gets the necessary support. Conversely, if competitive advantage comes from efficiency and scale, the CX strategy might focus on digitizing interactions for speed and ease.

B2B 314

B2B Customer Journeys How To Effort Score 314

InMoment XI

DECEMBER 5, 2024

Attracting New Members Member Loyalty Competitive Advantage Crisis Management Credit unions are member-driven financial cooperatives. Competitive Advantage The reality is that you are competing not just with other unions but also with larger banks. Why Is Reputation Management Important for Credit Unions?

Management 195

Management Social Media Financial Banking 195

InMoment XI

DECEMBER 10, 2024

It gives you a competitive advantage: Your product and business improvements will likely enhance customer satisfaction. A churn prediction tool like InMoment simplifies this process by leveraging analytics to highlight these at-risk profiles and segments. Leverage analytics to understand their pain points and goals.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

InMoment XI

NOVEMBER 15, 2023

Customer experience analytics is the practice that empowers businesses to do just that. We’ll explore what customer experience analytics is, where it comes from, important metrics to consider, its benefits, real-world examples, and how to drive value from this practice. What is Customer Experience Analytics?

Analytics 243

Analytics Customer Experience e-support Net Promoter Score 243

InMoment XI

NOVEMBER 13, 2024

It provides a competitive advantage. With effective customer experience management , you can re-engage customers who might otherwise be lost to your competition. It provides a competitive advantage. Churn prediction improves your chances of retaining them and maintaining your competitive edge.

Customer Retention 195

Customer Retention How To Analysis ROI 195

Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.

Analytics 195

Analytics Feedback Net Promoter Score Analysis 195

InMoment XI

OCTOBER 23, 2024

Here are a few reasons why customer experience in banking is an even bigger competitive advantage than ever before: It helps build trust during uncertain times. For instance, First National Bank partnered with InMoment to better analyze data across all touchpoints using a custom text analytics model.

Banking 195

Banking Customer Experience Effort Score Financial 195

InMoment XI

OCTOBER 24, 2024

By providing the tools necessary for effective communication, personalization, and analytics, these platforms enable businesses to build stronger relationships with their customers. Engagement leaders have a retention rate of 77%, whereas non-engagement leaders have a retention rate of just 43%.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

Calabrio

MARCH 5, 2025

Analytics Call Quality Monitoring: Best Practices and Tech for More Effective QA in 2025 Share Call Quality Monitoring: Best Practices and Tech for More Effective QA in 2025 What area do you see as the biggest opportunity for growth in your contact center? Happy customers are more likely to become repeat customers and brand advocates.

Contact Center 130

Contact Center Call Center Average Handle Time Customer Satisfaction 130

Thematic

JANUARY 16, 2025

If you just finished reading our “ How text analytics works ” article, then you know the basics, and are ready to find out the answer to the next big question: how exactly can text analytics help your business? Demand for text analytics is growing fast, and businesses using it are already seeing big benefits.

Analytics 62

Analytics Social Media Analysis Travel 62

Bob Hayes

APRIL 29, 2021

Results from one of those polls revealed that data professionals are generally dissatisfied with their company’s use of analytics in helping it gain a competitive advantage; nearly 6 in 10 data professionals said they were dissatisfied with their company’s use of analytics (22% extremely dissatisfied).

Analytics 145

Analytics Data Competitive Advantage Survey 145

Thematic

FEBRUARY 10, 2025

Text analytics can help you sort through these heaps of unfiltered data. More importantly, it opens doors to enhanced customer experiences, better decision-making, operational efficiencies, and competitive advantages by uncovering trends and patterns that otherwise go unnoticed.

Analytics 62

Analytics Net Promoter Score Analysis Social Media 62

C3Centricity

MARCH 12, 2024

What is the cornerstone of sustainable growth and competitive advantage today? By leveraging data analytics, marketers can gain insights into customer preferences, behaviour, and purchase history, enabling them to tailor their messaging and offerings.

Customer Engagement 296

Customer Engagement Engagement Competitive Advantage Entertainment 296

Thematic

FEBRUARY 12, 2025

It’s a good thing there’s text analytics for social media. From improving customer engagement to mitigating PR crises, text analytics helps companies make data-driven decisions instantly. Let’s talk more about AI-powered text analytics and how you can use it on your social media. But what is text analytics

Social Media 62

Social Media Analytics Analysis Trends 62

Optimove

FEBRUARY 18, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This blog post explores why retail data analytics is crucial for brands, how it transforms the industry, and the benefits it offers retailers. Why is Data Analytics Essential in Retail?

Retail 52

Retail Analytics Data eBook 52

InMoment XI

OCTOBER 25, 2024

It gives restaurants a competitive advantage. You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. It improves a restaurant’s brand image.

Feedback 195

Feedback Management Social Media ROI 195

eglobalis

OCTOBER 9, 2024

Hitachi (Japan) Hitachi faced requests from industrial IoT clients for better integration of their analytics tools. After evaluating the technical feasibility and broader market demand, Hitachi developed a new modular analytics platform that could be scaled across industries.

Feedback 486

Feedback ROI Innovation B2B 486

Calabrio

NOVEMBER 25, 2020

With analytics, contact centers can leverage their data to see trends, understand preferences and even predict future requirements. The best technologies and analytical insights are half of the equation, but you need a strong team that can take full advantage of them to be successful. We’ve covered a lot of ground here.

Contact Center 306

Contact Center Self Service Analytics Banking 306

Calabrio

MARCH 4, 2025

A Future-Proof Contact Center Strategy In today’s competitive landscape, providing omnichannel service and sales is necessary to securing your businesss future, ensuring it can adapt to evolving customer preferences and emerging communication channels. Reporting and Analytics: Its all about visibility.

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

CX Journey

MARCH 7, 2019

The predictive analytics capability enables agents to deliver high-quality problem solving from first contact. AI-powered chatbots are a solution to enhance - not replace - agent-led customer support. Agents can focus on and tackle complex decisions, as chatbots take care of repeat or first-level questions.

Competitive Advantage 105

Competitive Advantage Self Service Customer Experience Chatbots 105

Comm100

MAY 19, 2020

Competitive advantages. Reports and analytics. Competitive Advantages. So, what competitive advantages come with live chat? Reports and Analytics. Live chat analytics give you valuable insight into your agents as well. Increase sales. Improve customer service and loyalty. Free Live Chat.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

Merkle

NOVEMBER 8, 2022

It influences the efficiency, profitability, and longevity of your enterprise, and it brings clarity via analytics and insights to return on investments to many channels and helps find efficiencies. Data is crucial for many reasons.

Competitive Advantage 98

Competitive Advantage Data Return on Investment Advertising 98

ECXO

AUGUST 9, 2023

Let me give you an example of leaders are creating competitive advantage. (I Firms don’t tend to hire people who are multi-disciplinary with strong CX or even data analytics skills. People who have an understanding of CX and data analytics skills. Firms that invest now have an opportunity to create competitive advantage.

Consulting 296

Consulting Competitive Advantage Culture Touchpoint 296

InMoment XI

JULY 26, 2024

Competitive Advantage : Standing out with a strong reputation can set your business apart from competitors. Competitive Advantage: A strong reputation can set you apart from competitors and make your brand more appealing. To make sense of all your reviews and mentions, our detailed analytics provide in-depth reports.

Brands 195

Brands Management Social Media Competitive Advantage 195

InMoment XI

MAY 31, 2022

You may also need to conduct analytical research, taking a deep dive into your website/product analytics to find what users are doing and where they might be experiencing difficulty. And don’t discount the data your customers volunteer on social media and review sites. Remember, there is a good reason for that.

Customer Journeys 396

Customer Journeys Examples Net Promoter Score Touchpoint 396

Experience Investigators by 360Connext

FEBRUARY 18, 2025

Look at their usage and behavioral analytics. If customers often cancel within two weeks of subscribing to your business software, review their onboarding feedback and cancellation surveys. How to Operationalize CX for Business Growth Every organizations CX opportunities are unique and depend on how mature the CX function is today.

Customer Experience 143

Customer Experience How To Self Service Effort Score 143

InMoment XI

SEPTEMBER 12, 2023

When used in competitive analysis, these databases can help you understand how your competitors are succeeding in areas like customer retention and loyalty programs. The Role of Data Analytics in Competitive Analysis Data analytics tools are crucial for turning raw data into actionable insights. Keen to stay competitive?

Analysis 195

Analysis Marketing Competitive Advantage Analytics 195

eglobalis

DECEMBER 4, 2024

Example: Salesforce leverages AI through its Einstein Analytics platform but maintains a robust customer success organization to ensure that clients derive maximum value from the platform. CX as a Discipline Drives Competitive Advantage In B2B industries, CX is a differentiator that creates loyalty and drives business outcomes.

B2B 367

B2B Culture Government Innovation 367

Experience Investigators by 360Connext

APRIL 23, 2024

The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. And the results that go with them!) Understanding Customer Experience Management (CEM) Let’s start at the beginning.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

InMoment XI

FEBRUARY 8, 2024

Competitive Advantage Organizations that optimize their contact centers are better positioned to differentiate themselves in the market by delivering superior customer service. This can contribute to a competitive advantage and increased customer loyalty.

Contact Center 195

Contact Center Multi-Channel First Call Resolution Social Media 195

InMoment XI

MAY 14, 2022

For this, you need powerful analytics capabilities that can derive meaning from the explicit and implicit emotions that relate to identity, and arm your company with targeted insights, prescriptive recommendations, and predictive foresight. Wrapping Things Up.

Brands 370

Brands Loyalty Retail Competitive Advantage 370

NICE inContact

OCTOBER 7, 2019

Paul offers practical advice on how to respond and turn these changes to a competitive advantage. He details the five key transformations that will dramatically impact the customer experience space, including: Digital Artificial intelligence/self-service Analytics Workforce Cloud.

Self Service 138

Self Service Competitive Advantage Customer Experience Marketing 138