Thematic

DECEMBER 5, 2018

So, let’s look at ways to reduce churn with customer retention analytics and why it’s important in the first place. To enable these actions, customer retention analytics provide predictive metrics of which customers might churn — which enables them to get ahead of it. 3 benefits to improve customer retention with analytics.

Customer Retention 96

Customer Retention Analytics Data Strategy 96

ChurnZero

MARCH 7, 2025

An active digital customer community is a competitive advantage for any B2B SaaS company. 3: Customer marketing: A community helps identify champions, supports upsell/cross-sell opportunities, and provides feedback for your product roadmap. The three stages of digital community platform evolution.

How To 52

How To Roadmap Self Service Gamification 52

InMoment XI

FEBRUARY 1, 2024

Spotlight is a comprehensive data analytics tool that integrates and analyzes s tructured and unstructured data using advanced Natural Language Processing (NLP) and AI. Spotlight excels in this area using AI-powered, advanced analytics and machine learning algorithms.

Analysis 195

Analysis Social Media Analytics Loyalty 195

InMoment XI

JANUARY 2, 2023

As competition and buyer empowerment compounds, customer experience (CX), is proving to be the only truly durable competitive advantage. ” The specific, contextual feedback that users provide in a PSAT survey helps to prioritize a roadmap of product improvements. More purchases and renewals.

Net Promoter Score 221

Net Promoter Score NPS Metrics Effort Score 221

Optimove

DECEMBER 18, 2024

Data is highlighted as the cornerstone of competitive advantage. This post offers a clear roadmap for using analytics to drive sustainable growth in a burgeoning market. Lessons for LATAM Operators: Behavioral Analytics for Early Detection: Use data to monitor betting patterns and flag potential signs of problem gambling.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

Thematic

FEBRUARY 24, 2025

Companies that actively apply customer insights boost retention, loyalty, and competitive advantage. Align teams and predictive analytics to anticipate needs. AI-driven analytics uncover hidden trends and predict customer needs. Sentiment analysis provides customer insights and analytics that allow brands to do just that.

Strategy 62

Strategy Customer Experience Social Media Handbook 62

Thematic

MARCH 26, 2025

Companies that collect high-quality, actionable feedback are the ones that gain a competitive advantage. Predicting Emerging Issues Before They Escalate Successful businesses use AI-powered predictive analytics to detect early warning signs based on subtle shifts in feedback patterns. " message can make a huge difference.

Feedback 62

Feedback Social Media Analysis Survey 62

ECXO

NOVEMBER 16, 2023

Pioneers understand they can create competitive advantage over traditional firms by utilising the technology to serve customers with a better value proposition – at scale. Predictive analytics are being used to anticipate customer needs, identify likely issues and and work out what comes next. Then ChatGPT happens.

Customer Experience 194

Customer Experience Chatbots Self Service Touchpoint 194

SurveySparrow

DECEMBER 29, 2023

To ensure your business consistently delivers an impressive CX, a well-structured plan, or a customer experience roadmap, is vital. What is the Customer Experience Roadmap? A customer experience roadmap is a strategic plan that outlines the steps a business will take to enhance its customer experience.

Roadmap 52

Roadmap Net Promoter Score Customer Journeys Customer Experience 52

ECXO

AUGUST 6, 2024

This oversight can result in a diminished competitive advantage, discontented customers, wasteful resource distribution, harm to reputation, and difficulties in talent management. 6. Competitive Advantage a. These skills enable individuals to approach future challenges with a holistic and analytical mindset.

Customer Experience 177

Customer Experience Culture Policies Innovation 177

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

SuiteCX

JUNE 16, 2017

The team at SuiteCX has been working with retailers for more than 20 years, helping them to navigate this changing environment and gain a competitive advantage through customer excellence. Making omni-channel work requires a significant investment in data, analytics and machine learning. Disruptions in the Industry.

Omni-Channel 124

Omni-Channel Retail Industry Multi-Channel 124

Qualtrics

APRIL 25, 2019

Successfully building a diverse and inclusive workforce is therefore going to be a bigger competitive advantage, enabling organizations to better attract and retain the best talent. 5) Mitigate bias – The most effective D&I initiatives are predominantly grounded in objective data and analytics. Book a demo.

Roadmap 40

Roadmap Competitive Advantage Culture Measurement 40

InMoment XI

DECEMBER 7, 2023

As competition and buyer empowerment compound, customer experience (CX) is proving to be the only truly durable competitive advantage. The specific, contextual feedback that users provide in a PSAT survey helps to prioritize a roadmap of product improvements. This is scored on a numeric scale.

Metrics 195

Metrics Net Promoter Score Measurement Customer Experience 195

SurveySparrow

JULY 31, 2023

The answer lies in the realm of voice of customer analytics. In this comprehensive guide, we’ll explore the ins and outs of this cutting-edge discipline, shed light on its numerous applications, and equip you with the knowledge to build a successful voice of customer analytics program. What is Voice of Customer Data Analytics?

Analytics 52

Analytics Social Media CEM Effort Score 52

Retently

MARCH 10, 2022

You can of course try to stand out with competitive advantages like more features or buy them off with incentives; however, you will be always facing the challenge to lose this customer. Don’t count on clients telling you about their difficulties, because often they won’t.

Self Service 147

Self Service Poor Customer Service e-support Customer Success 147

ECXO

DECEMBER 26, 2023

They describe 7 proven ways to make sure that your CX program will have a measurable impact: Not underestimating that culture eats strategy for breakfast, Using the competitive advantage of authenticity, Working on CX while also improving employee experience, Making clear choices in your CX strategy. Here is the book link.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

Call Experts

OCTOBER 5, 2023

Gaining Competitive Advantage In a crowded marketplace, exceptional customer service can be a crucial differentiator. Performance Analytics and Reporting Data-driven insights are invaluable for optimizing your customer service operations. Look for contact center solutions that offer advanced analytics and reporting capabilities.

Contact Center 105

Contact Center Call Center Guidelines Roadmap 105

SuiteCX

JUNE 16, 2017

The team at SuiteCX has been working with retailers for more than 20 years, helping them to navigate this changing environment and gain a competitive advantage through customer excellence. Making omni-channel work requires a significant investment in data, analytics and machine learning. Disruptions in the Industry.

Omni-Channel 100

Omni-Channel Retail Multi-Channel Social Media 100

InMoment XI

APRIL 3, 2024

Competitive Advantage Creating a unique and positive digital experience helps brands set themselves apart from competitors, too. Access Your Digital Experience Transformation Roadmap ebook and if you’re ready to take the digital experience further than ever before, book a demo with InMoment today! References Fullstory.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

ClearAction

NOVEMBER 26, 2017

Competitive advantage. Organizations committed to Marketing Operations out-perform the competition in efficiency, effectiveness. Analytics should not become anal -ytics. An operational roadmap for effectiveness. Rationalized change roadmap. Align the yin to Web 2.0’s Customer-centricity. Quality quant-ing.

Marketing 70

Marketing Roadmap Competitive Advantage Leadership 70

ClearAction

FEBRUARY 13, 2023

Strategic impact means you’re creating competitive advantages for your enterprise. This theme is supported by resources such as Customer-Focused Communication, Journey Mapping Facilitation Skills, and CX Maturity Roadmap & Playbooks. It’s indisputable, enduring value. It makes your CX team indispensable.

Sports 71

Sports Customer Experience Handbook Case Study 71

Circular Edge

DECEMBER 13, 2022

Grow and scale your business while gaining a competitive advantage with NetSuite’s best-in-class integrated cloud business software and Circular Edge’s expertise in NetSuite implementation , advisory, managed services and direct staffing. Difficult-to-access data can’t easily be used for ongoing strategic analysis.

Data 52

Data Competitive Advantage Multi-Channel Analytics 52

Chattermill

JUNE 3, 2019

Your customer experience data needs to be actionable enough to change engineering and product roadmaps across an organisation. Customer Experience Analytics. If you had the answer to that question, you’d have a serious competitive advantage in your industry. Imagine if you had insight into the mind of the customer?

Metrics 85

Metrics Measurement Customer Experience Net Promoter Score 85

Magellan Solutions

FEBRUARY 5, 2024

By working together, HSBC and IBM aim to reach “quantum fluency” and determine how quantum could provide a competitive advantage. The results are accelerated innovation, enhanced efficiency, and competitive advantage. Innovation : With advanced technology and industry insights, achieve competitive advantage.

Competitive Advantage 52

Competitive Advantage Government Innovation Resources 52

ChurnZero

JUNE 14, 2023

Train them to use platform analytics so they can spot customers at risk of churning. of customer success teams we surveyed collaborate regularly with product teams, for example—bringing customers’ voices and perspectives to product roadmaps—just 44.9% Invest in a long-term competitive advantage. While 83.1%

Customer Success 52

Customer Success Competitive Advantage Roadmap Customer Voice 52

NetBase

DECEMBER 12, 2018

It’s something we consistently accomplish for our clients (to jump on accommodating changes early) to give them every competitive advantage. NetBase updated our infrastructure several months ago to support the single client’s data pools.

Competitive Advantage 52

Competitive Advantage Social Media Roadmap Data 52

Call Experts

APRIL 8, 2024

Gaining Competitive Advantage In a crowded marketplace, exceptional customer service can be a crucial differentiator. Performance Analytics and Reporting Data-driven insights are invaluable for optimizing your customer service operations. Look for contact center solutions that offer advanced analytics and reporting capabilities.

Contact Center 52

Contact Center Call Center Guidelines Roadmap 52

BirdEye

MARCH 17, 2023

Developing reports and performance analytics for management review. Strategy allows a business to leverage competitive advantages and avoid common industry pitfalls. They should be able to perform market analysis to determine the company’s current position and understand its competitive advantage over its peers.

Consulting 98

Consulting Social Media Financial Strategy 98

West Monroe

DECEMBER 21, 2021

Organizations that have actionable, outcome-focused technology blueprints and roadmaps can identify and accelerate the required technology investments to bring these business capabilities to market and gain a competitive advantage. Be data-driven and analytics-driven. How is the analytics structure set up?

Healthcare 52

Healthcare Consumers Technology Competitive Advantage 52

SurveySparrow

SEPTEMBER 25, 2023

Delivers Competitive Advantage: Sets your brand apart by meeting customer expectations. Objectivity: They rely on objective data and analytics to track customer behavior, including metrics like website visits, click-through rates, and conversion rates. It’s the roadmap guiding customers to their destination.

Customer Journeys 52

Customer Journeys Comparison Customer Experience Social Media 52

Support EXP

FEBRUARY 8, 2024

Proactively addressing these trends can give a business a competitive advantage, as you become one of the first to offer a new in-demand service or feature. Taking the point position on a key market shift or consumer trend can establish your authority as a leader, as your competition struggles to catch up.

Data 52

Data Competitive Advantage Trends Financial 52

AWS Machine Learning

SEPTEMBER 11, 2024

Businesses are seeking a competitive advantage by being able to use the data they hold, apply it to their unique understanding of their business domain, and then generate actionable insights from it. The financial services industry (FSI) is no exception to this, and is a well-established producer and consumer of data and analytics.

Financial 93

Financial Training Data Software 93

SurveySensum

JULY 11, 2023

Competitive Advantage and Differentiation In a world full of brands, having a competitive edge and standing out is vital. So, how can you gain a competitive edge? Leverage Technology and Data Analytics Technology is the secret ingredient that helps brands enhance customer experience.

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

Alida

SEPTEMBER 22, 2016

SRO to hear 4 great brands talk how connecting with community gives competitive advantage #mrx #innovation #vcsummit pic.twitter.com/4kJDSW4uFz. Brooks Deaton, director of consumer research at NASCAR, offered this sage advice: create a roadmap to involve other departments in your research activities early.

Innovation 100

Innovation Marketing Social Media Healthcare 100