SurveySparrow

DECEMBER 6, 2021

It is wise for human resource professionals to attend HR conferences. In this article, we are going to look at 20 of the best HR conferences in 2021, both virtual and in-person conferences. It is a special Human Resource conference for those who are in the talent acquisition space. SHRM21 Annual Conference & Expo.

Conference 98

Conference Employee Engagement Leadership Trends 98

CX Accelerator

NOVEMBER 11, 2022

Customer Insights/Measurement/Analytics. CUSTOMER INSIGHTS/MEASUREMENT/ANALYTICS Understanding your customers is at the heart of customer experience. Once customer data has been gathered, an analytics function is required to derive meaningful, actionable insight from it. The 8 skills required by any CX team are: Strategy.

Customer Journeys 307

Customer Journeys Resources Analytics Customer Centricity 307

NICE inContact

AUGUST 25, 2016

Capabilities such as automation, analytics, workflow and verification have the ability to transform agent, customer and enterprise operations. SpiceCSM provides the building blocks to Connect, Automate and Iterate across your existing and evolving customer experience infrastructure. Register today !

Customer Engagement 121

Customer Engagement Connections Engagement Contact Center 121

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. The solution?

Connections 93

Connections Conference Innovation Customer Engagement 93

Uniphore

JANUARY 4, 2022

Speech Analytics. Analyze Analytics and insights from 100% of interactions across all channels. See how Emotion AI is reshaping how we connect with customers in the virtual workplace. Sylvain has been at the forefront of digitizing the customer acquisitions process and introducing AI and analytics-based sales motion.

Contact Center 317

Contact Center Multi-Channel Innovation Customer Retention 317

SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Here are the much-awaited customer experience conferences of 2020. Adobe Summit (The Digital Experience Conference). 2020’s right around the corner.

Conference 96

Conference Customer Experience Customer Journeys Omni-Channel 96

Calabrio

SEPTEMBER 4, 2018

Best Practices C3 2018 Speaker Spotlight: Q&A with Robin Gomez, Radial, a bpost company Share We are just a week out from Calabrio Customer Connect (C3), September 10-13 at the Gaylord Opryland Resort & Convention Center in Nashville. Q: The theme of this years conference is Amplify the Connection.

Company 130

Company Conference Analytics Connections 130

Daniel Group

NOVEMBER 30, 2022

– The Daniel Group 2022 Client Conference. Our annual conference theme, Dollars & Sense, suggests the two primary foci of our conference: 1.) Then, over the coming months, we will present more in-depth discussions of the significant conference components to help you improve your CX program. Who was there?

Conference 98

Conference Groups NPS Net Promoter Score 98

Calabrio

OCTOBER 15, 2019

That’s why one of the great highlights of each year is the ONE Awards ceremony, which took place today at our annual customer conference, Calabrio Customer Connect. This year we also launched our first-ever analytics competition , so there was even more to celebrate. ANALYTICS COMPETITION WINNERS. THE ONE AWARDS WINNERS.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

Optimove

AUGUST 3, 2023

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect. His presence as the keynote speaker brings valuable insights to the conference, making it a highly anticipated event.

Conference 52

Conference Analytics Connections Tips 52

C3Centricity

FEBRUARY 18, 2019

I presented last week at an exciting, forward-looking conference in Fort Lauderdale, USA. It was ITEXPO , a successful conference celebrating its twentieth anniversary this year! Unlike normal analytical processes, using AI needs developers and users to start with the end in sight. AI #Digital #Intelligence Click To Tweet.

Marketing 222

Marketing Chatbots Self Service Conference 222

Calabrio

OCTOBER 20, 2020

It’s been essential to have self-service tools for agents, ways to evaluate remote workers, and voice-of-the-customer analytics. Our annual customer conference, Calabrio Customer Connect , also received the virtual treatment. The Power of People. We’re excited to see the results next week, and on-demand attention beyond.

Company 207

Company Self Service Government Contact Center 207

Joe Rawlinson

OCTOBER 20, 2022

Conferences are essential to career development and business networking for all industries. And a right set of event ticketing strategies is essential when you want to boost ticket sales online for your upcoming conference planning project, whether in-person or virtual. Decide on a pricing strategy. Choose the right ticketing platform.

Conference 78

Conference Strategy Sales Social Media 78

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

Conference 52

Conference Analytics Connections Tips 52

Lumoa

AUGUST 23, 2021

What we’ve learned about CX during COVID-19 can be summarized as follows: The ability to build—and maintain—connection is even more of a hot commodity, so it’s more important than ever for your teams to be empathetic and transparent. People want to feel more connected. Efficient analytics can help you change up your form.

Customer Experience 221

Customer Experience Social Media Video Customers 221

Alliance by IFS

AUGUST 7, 2019

The 17th annual Field Service Conference at Amelia Island , Florida is quickly approaching! To ensure the 2019 Field Service Conference addresses the industry’s top challenges, Worldwide Business Research (WBR), who hosts the event, spent six months researching and designing a detailed agenda focused on participants’ pain points.

Conference 70

Conference Self Service Competitive Advantage Software 70

Calabrio

AUGUST 24, 2018

Best Practices C3 2018 Speaker Spotlight: Q&A with Tyler Dibble, LendingClub Share In the latest installment of our Calabrio Customer Connect (C3) 2018 Speaker Spotlight series, were highlighting customer presenter Tyler Dibble, senior manager of operations and workforce management at LendingClub.

Conference 130

Conference Call Center Connections Financial 130

Optimove

FEBRUARY 15, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Optimove Connect 2024 is the two-day event where global marketers exchange best practices, learn and discover the latest strategies and solutions, and spark new ideas. If you’ve secured your spot – you are ready to connect!

Conference 52

Conference Connections Case Study B2C 52

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Congratulations to our 2021 Analytics Competition and ONE Award Winners for pushing the boundaries.”.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

Calabrio

JULY 25, 2019

We announced the second round of award winners at last year’s annual Calabrio Customer Conference (C3), and what an impressive, interesting group that was! 2018 “Integrator” Rackspace connected disparate ticketing systems via Calabrio ONE’s cloud platform, making any needed system adjustments easy to identify and implement.

Contact Center 153

Contact Center Abandon Rate Innovation Conference 153

Calabrio

AUGUST 12, 2016

The best way to experience a bigger impact to your contact center performance is to supplement your random sampling with a powerful contact center analytics tool such as Calabrio Analytics. By leveraging analytics technology concurrently with random sampling, contact center leaders can ensure they are keeping up quality standards.

Contact Center 113

Contact Center Analytics Conference Policies 113

eGain Blogs

NOVEMBER 12, 2021

Join eGain CEO, Ashu Roy, and a CxO of a premier eGain client at their keynote presentation at KMWorld Connect 2021. Note that the session requires you to register for the conference at [link]. KMWorld CONNECT 2021. We will be at Booth #241 at the Solutions Expo and will be hosting multiple eGain events at the conference.

Customer Experience 98

Customer Experience Self Service Conference Contact Center 98

Experience Investigators by 360Connext

MAY 15, 2024

I have prioritized staying connected and learning everything I can about the technology and systems that impact our experiences. Conferences, gatherings, and learning opportunities have been essential for helping me see the difference between the flash and the facts.

Customer Journeys 143

Customer Journeys Strategy Customer Experience Culture 143

Optimove

FEBRUARY 28, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Renowned expert whose research focuses on enterprise marketing technologies, including cross-channel campaign management, marketing resource management, and real-time interaction management, will address attendees of  Optimove Connect. Your options for CDP-led orchestration.

Conference 52

Conference Connections B2C Tips 52

Thematic

FEBRUARY 11, 2024

I finally got to attend a Medallia Experience conference, and just like with my write up of the Qualtrics X4 event last year , I’d like to share my experiences and learnings. The long corridors at the Wynn, Medallia's conference venue There were more people than I expected. First, it’s hard not to compare two events.

Conference 62

Conference NPS Hotels Self Service 62

TechSee

JUNE 16, 2022

He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ShepHyken

OCTOBER 1, 2019

The Analytic Customer Experience. Data and analytics empower agents to engage customers in a way that brings humanity back into the equation. Give your customers the ability to connect with you the way they want to, not the way you want them to. How AI Can Support Human Customer Service. Shep Hyken interviews Tom Goodmanson.

Self Service 21

Self Service Contact Center Conference Trends 21

Customer Bliss

NOVEMBER 1, 2018

Mary and her team ensure that they’re conscious and connected with the driver community. Mary spontaneously goes to driver-organized meetups because she wants to show up, connect, and be present for what’s happening with the drivers. A delightful CX meant that they were to develop a value system around uplifting other people.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

Optimove

DECEMBER 18, 2018

Another year (almost) behind us, another Optimove Connect in the relationship marketer’s books. While looking out at the Mediterranean Sea, conference guests mingled and conversed with thought leaders and field experts from dozens of top brands. Director, Customer Analytics, J.Jill.

Connections 53

Connections Conference CRM Consumers 53

Experience Matters

DECEMBER 15, 2015

Organizations will rethink their offerings and operating processes, baking in assumptions that customers and employees are continuously connected. Speech Analytics Piloting. Predictive Analytics Personalizing. It will also become a hot topic at CX conferences. The bottom line : Happy 2016, and enjoy the Year of Emotion !

Trends 120

Trends Customer Experience Customer Journeys Customer Connectedness 120

One Millimeter Mindset

FEBRUARY 11, 2020

Story connection strategy is a compelling way to engage colleagues. Or, job interviews, conference presentations, grant applications, engineering RFPs and RFQs. Develop a story connection strategy to engage and connect employees and clients to the stories you tell. Yet, this strategy is underutilized.

Connections 66

Connections Strategy Engagement Conference 66

CSM Magazine

OCTOBER 28, 2020

Calabrio , the customer experience intelligence company, announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Analytics Competition Winners. This year, C3 was held as a virtual event. Idaho Central Credit Union. The ONE Awards Winners.

Conference 40

Conference Analytics Net Promoter Score Effort Score 40

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Here are the much-awaited customer experience conferences of 2020. Adobe Summit (The Digital Experience Conference). 2020’s right around the corner.

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

Calabrio

OCTOBER 20, 2020

It’s been essential to have self-service tools for agents, ways to evaluate remote workers, and voice-of-the-customer analytics. Our annual customer conference, Calabrio Customer Connect , also received the virtual treatment. The Power of People. We’re excited to see the results next week, and on-demand attention beyond.

Company 130

Company Self Service Government Contact Center 130

NetBase

OCTOBER 22, 2018

Last week we invaded the InterContinental Los Angeles Downtown Hotel , bringing together nearly 200 agencies, brands, customers, and prospects for two days of social analytics training and inspiration. The first half of Day One was all about mastering the craft of social analytics using NetBase’s various tools. After registering….

Analytics 58

Analytics Social Media Roadmap Hotels 58

NICE inContact

SEPTEMBER 30, 2019

It’s also important to empower agents with the right tools to manage and track their own analytics in real-time from home. Agents can communicate through messaging and chat modules, so they are always connected to each other and their supervisors. Other methods of communication to consider are video chat or conference calls.

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

CSM Magazine

SEPTEMBER 30, 2022

Recognised leaders demonstrate how Calabrio Analytics delivers millions to revenues and the bottom line each year. Calabrio , the workforce performance company, recently welcomed customers back to its Calabrio Customer Connect conference in Orlando, Florida (Sept. 26-29), after two years of virtual sessions. million annually.

Analytics 52

Analytics Net Promoter Score Self Service Effort Score 52