TechSee

JUNE 16, 2022

He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Jim has been instrumental in setting up services for the customers needing quick and apt solutions for their daily customer experience needs. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Optimove

AUGUST 3, 2023

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect. His presence as the keynote speaker brings valuable insights to the conference, making it a highly anticipated event.

Conference 52

Conference Analytics Connections Tips 52

Lumoa

AUGUST 23, 2021

Importance of efficient analytics Customer insight platforms, like Lumoa , helps organizations in the process of collecting and analyzing customer feedback to discover valuable insights. These analytics are always going to be crucial starting points for any type of growth, pandemic or not.

Customer Experience 221

Customer Experience Social Media Video Customers 221

eGain Blogs

NOVEMBER 12, 2021

Note that the session requires you to register for the conference at [link]. In addition to attending the keynote, visit our virtual booth to chat with our representatives about our rich capabilities for knowledge-powered digital customer engagement, best practices, and at-scale client success stories. KMWorld CONNECT 2021.

Customer Experience 98

Customer Experience Self Service Conference Contact Center 98

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Congratulations to our 2021 Analytics Competition and ONE Award Winners for pushing the boundaries.”.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. The conference promises to discuss those questions. “Be This time, we are a diamond sponsor of the conference.

Connections 93

Connections Conference Innovation Customer Engagement 93

Experience Investigators by 360Connext

MAY 4, 2015

I recently had the opportunity to attend San Diego’s Next Generation Customer Experience conference and present a session on the role of mobile in closing the gap in customer experience. Each of the 260 attendees was a true expert in customer experience in his or her given field and lived and breathed the customer-first mindset.

Customer Experience 110

Customer Experience Customer Journeys Conference Retail 110

Calabrio

MAY 25, 2016

Recently, Facebook announced at its F8 developer conference that it would allow businesses to build “bot” technology for Facebook Messenger. Chatbots are equipped to answer basic questions from customers, accept orders, and provide general customer assistance. The post To Bot or Not to Bot? appeared first on Calabrio.

Chatbots 124

Chatbots Omni-Channel Contact Center Conference 124

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

Conference 52

Conference Analytics Connections Tips 52

ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. 20:20 Customer Experience Summit. Looking for the latest trends, tools, strategies, and insights on CX?

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

ChurnZero

NOVEMBER 26, 2024

Monitor account health, identify upsell opportunities, and collaborate with cross-functional teams to deliver exceptional customer experiences. Leverage analytics and customer success metrics to track product usage, adoption rates, and customer engagement. Represent the company at industry events and conferences.

Customer Success 52

Customer Success How To Insurance Culture 52

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. are all the next-level experiences that these events deliver, aiding you to reinforce and bolster up your customer experience tactics. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Well, then dive in!

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

CSM Magazine

OCTOBER 28, 2020

Calabrio , the customer experience intelligence company, announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Analytics Competition Winners. This year, C3 was held as a virtual event. Idaho Central Credit Union.

Conference 40

Conference Analytics Net Promoter Score Effort Score 40

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Colin has written seven bestselling books on Customer-driven growth.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

CSM Magazine

OCTOBER 27, 2020

Calabrio , the customer experience intelligence company, unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual Calabrio Customer Connect (C3) conference, October 27-28, 2020. The new product also unlocks insights for planning, performance and wider workforce engagement.

Customer Engagement 52

Customer Engagement Engagement Self Service Conference 52

CSM Magazine

SEPTEMBER 30, 2022

Recognised leaders demonstrate how Calabrio Analytics delivers millions to revenues and the bottom line each year. Calabrio , the workforce performance company, recently welcomed customers back to its Calabrio Customer Connect conference in Orlando, Florida (Sept. 26-29), after two years of virtual sessions.

Analytics 52

Analytics Net Promoter Score Self Service Effort Score 52

Optimove

FEBRUARY 28, 2024

Warner will provide his perspective on maximizing Martech investments, exploring generative AI, and enhancing sustainable engagement beyond offers and promotions, to ensure that your marketing spend delivers returns in perpetuity. Join us for this engaging talk and keep your customers engaged.  

Conference 52

Conference Connections B2C Tips 52

Beyond Philosophy

MAY 8, 2021

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. Customer Experience Information & Resources. Download the new Verint research report on the Engagement Capacity Gap, by visiting www.Verint.com/boundless. People lie.

Customer Experience 103

Customer Experience Consulting Conference Groups 103

Wootric CX Blog

NOVEMBER 24, 2020

A common issue that marketers face when adapting to a changing market is maintaining and increasing customer engagement. . In lieu of in-person interaction, remote businesses rely on social media marketing to increase engagement and direct more traffic to the website. Know Your Customer Base. A Website Audit.

Customer Engagement 52

Customer Engagement Engagement Social Media Customers 52

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Colin has written seven bestselling books on Customer-driven growth.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Upstream Works

JULY 16, 2020

For some agents, working from home might make it harder to provide a great customer experience since they can no longer confer with fellow agents and supervisors in-person. With this technology, agents are empowered to have deeper customer engagements, which can make all the difference during these trying times.

Contact Center 78

Contact Center Technology Self Service Omni-Channel 78

Joe Rawlinson

MAY 31, 2017

Use your data to help determine what could snag a customer during a renewal period. Offer to re-train loyal customers on a product to improve their own sales. Upgrade their software package to premium service or extend an invitation to a VIP conference.

Customer Retention 98

Customer Retention Omni-Channel Strategy CRM 98

Experience Matters

APRIL 7, 2015

1) Company Overview: Clarabridge’s customer experience management platform helps hundreds of the world’s leading brands understand and improve the customer journey. We also give customers a place to discuss customer experience trends, best practices, and love to recognize them for their hard work. Clarabridge.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Verint

JUNE 6, 2017

As discussed in a recent blog post by Laurie Wickham, the 2017 Verint Engage Global Customer Conference took place recently in Orlando, Florida with attendees from 17 countries and a variety of industries.

Customer Engagement 34

Customer Engagement Engagement Employee Engagement Conference 34

Beyond Philosophy

MAY 21, 2022

Click here to register for Verint’s annual engagement conference in Orlando from June 13 to June 16. Verint helps the world’s most iconic brands build enduring customer relationships by connecting work data and experiences across the enterprise. Customer Experience Information & Resources.

Voice of Customer 15

Voice of Customer Conference Consulting Financial 15

BirdEye

DECEMBER 22, 2023

It typically includes features like multiple phone lines, voicemail, call forwarding, and sometimes advanced options like auto-attendant and conference calling. This system allows small businesses to efficiently manage incoming and outgoing calls, offering a more professional customer interaction experience.

System 111

System Self Service Analytics Communication 111

Beyond Philosophy

APRIL 24, 2021

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. Customer Experience Information & Resources. Download the new Verint research report on the Engagement Capacity Gap, by visiting www.Verint.com/boundless. Guess what?

Customer Experience 88

Customer Experience How To Consulting Conference 88

Beyond Philosophy

MAY 15, 2021

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. 5 Rules for Managing Your Customer Experience in Business to Business. Customer Experience Information & Resources. Customer engagement is critical to your success.

Customer Experience 103

Customer Experience Management B2B Effort Score 103

Uplight

JUNE 17, 2019

A few examples: FirstFuel is the market leader in utility business customer engagement, with deployments at more than 35 utilities. Business customers are a critical customer segment. But these customers are notoriously difficult to engage. FirstFuel is a terrific fit for the type of company we are building.

Customer Centricity 89

Customer Centricity Conference Innovation Culture 89

Natalie Petouhof

MARCH 7, 2016

Tweet Customers are More Difficult to Serve Than Ever. Avaya, a Contact Center Infrastructure for 15 consecutive years unveiled customer engagement innovations that meet customer expectations where the rules of the game have changed: 90% of people move between different devices [i]. Is Your Brand Ready ?

Innovation 40

Innovation Customer Engagement Engagement Contact Center 40

Verint

APRIL 27, 2017

Customer Contact East: Frost & Sullivan Executive MindXchange. Primary themes during the conference included: Digital Transformation Is Ushering in an Era of Unprecedented Change. Earlier this week Verint took part in the. in Fort Lauderdale, Florida. Verint’s own research has shown that:

Customer Engagement 41

Customer Engagement Engagement Strategy Conference 41

Calabrio

MAY 10, 2019

This is a great event to learn about the latest and greatest research and insights on customer experience strategy straight from Gartner’s experts including: operationalising the voice of the customer, analytics best practices to improve customer retention and gaining value through customer journey mapping.

Technology 100

Technology Customer Journeys Customer Experience Self Service 100

Grade.us

JULY 18, 2017

The reality of these events is that no matter how much you think you know, marketing conferences are often a valuable reminder that you still have plenty to learn. But marketing conferences are more than just a reminder to keep seeking information on this constantly evolving industry. Link for more information: The Place Conference.

Conference 38

Conference Case Study Tips Advertising 38

eGain Blogs

NOVEMBER 12, 2021

Note that the session requires you to register for the conference at [link]. In addition to attending the keynote, visit our virtual booth to chat with our representatives about our rich capabilities for knowledge-powered digital customer engagement, best practices, and at-scale client success stories. KMWorld CONNECT 2021.

Self Service 52

Self Service Conference Customer Experience Contact Center 52

BirdEye

SEPTEMBER 18, 2024

This increased visibility can help you reach a wider audience and attract more customers. Customer engagement: Google Maps allows customers to leave reviews, ask questions, and share their experiences with your business. You can build trust and reputation by actively engaging with customers through Google Maps.

Engagement 105

Engagement e-support Multi-Channel Video 105

Beyond Philosophy

APRIL 17, 2021

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. Customer Experience Information & Resources. Download the new Verint research report on the Engagement Capacity Gap, by visiting www.Verint.com/boundless.

System 78

System Consulting Conference Customer relationships 78

Beyond Philosophy

MAY 7, 2022

Click here to register for Verint’s annual engagement conference in Orlando from June 13 to June 16. Verint helps the world’s most iconic brands build enduring customer relationships by connecting work data and experiences across the enterprise. Customer Experience Information & Resources.

Customer Insights 78

Customer Insights Voice of Customer Insurance Contact Center 78