Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

Conference 80

Conference Analytics Connections Tips 80

SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Here are the much-awaited customer experience conferences of 2020. Adobe Summit (The Digital Experience Conference). 2020’s right around the corner.

Conference 96

Conference Customer Experience Customer Journeys Omni-Channel 96

Calabrio

OCTOBER 15, 2019

That’s why one of the great highlights of each year is the ONE Awards ceremony, which took place today at our annual customer conference, Calabrio Customer Connect. This year we also launched our first-ever analytics competition , so there was even more to celebrate. ANALYTICS COMPETITION WINNERS. THE ONE AWARDS WINNERS.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Michelle is an advocate for expanding ideation and innovation to your entire organization.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. Then we’ll lay out seven steps to bring agile innovation to customer success. Why Bring Agile Innovation to Customer Success? An agile approach brings the full power of big data analytics to bear on customer success.

Innovation 103

Innovation Customer Success Customer Journeys How To 103

NICE inContact

MARCH 27, 2019

At Interactions EMEA 201 9 , NICE’s flagship annual customer conference in London, you’ll have a premium tiered seat to incredible educational opportunities that will reveal the latest tools and solutions you need to improve and scale your business. Register Now. Save £100 and register now through 31 st March to lock in the early bird rate.

Conference 136

Conference Employee Engagement Innovation Analytics 136

Calabrio

SEPTEMBER 4, 2018

Robin Gomez, data and analytics director at Radial, a bpost company, will be sharing use cases for metadata integration, the insights his team has gleaned and why metadata integration is important to their business during his session at C3. Q: The theme of this years conference is Amplify the Connection.

Company 130

Company Conference Analytics Connections 130

C3Centricity

APRIL 2, 2018

Insights 2020 by Kantar-Vermeer spoke about the need for researchers to have five critical capabilities : Research & analytics mastery. The report concludes that: “The biggest barriers to experimenting with innovation in CI are resources, both time and money. Business acumen. Creative solution thinking. Storytelling.

Handbook 275

Handbook Marketing ROI Social Media 275

Joe Rawlinson

OCTOBER 20, 2022

Conferences are essential to career development and business networking for all industries. Bringing together people from all over the world in the same industry to learn and share is crucial to innovation. Conference ticketing should be at the forefront of all event planning efforts: Design your perfect event ticket.

Conference 78

Conference Strategy Sales Social Media 78

Oracle

NOVEMBER 5, 2019

Retail innovation is constantly evolving, from established brands testing new customer experiences to the changing face of service delivery. What retail innovations are on the horizon for 2020? Another theme showing up across conferences is the evolving last mile. Experiential selling moves to the forefront.

Retail 76

Retail Innovation Self Service Conference 76

Calabrio

JULY 25, 2019

Beyond the inherent value our technology delivers every day, forward-thinking contact center leaders prove time and again there are no limits on the dramatic business change that can be ignited when Calabrio ONE is used in new and innovative ways. The Engager deploys innovative, fresh strategies to engage and retain customers.

Contact Center 153

Contact Center Abandon Rate Innovation Conference 153

InMoment XI

JANUARY 12, 2024

More than just a technological innovation, conversational intelligence represents a paradigm shift how organizations understand, interpret, and harness the power of human conversations. The advent of conversational intelligence has become a catalyst for transformation in the way that businesses communicate with consumers.

e-support 195

e-support Healthcare Multi-Channel Call Center 195

Lumoa

AUGUST 23, 2021

Since the pandemic began, however, the challenge has evolved into not just standing out, but instead to effectively pivot, innovate and transform your business. These analytics are always going to be crucial starting points for any type of growth, pandemic or not. Efficient analytics can help you change up your form.

Customer Experience 221

Customer Experience Social Media Video Customers 221

Optimove

AUGUST 3, 2023

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect. His presence as the keynote speaker brings valuable insights to the conference, making it a highly anticipated event.

Conference 52

Conference Analytics Connections Tips 52

NICE inContact

OCTOBER 30, 2019

We established the NICE inContact CX Excellence Awards Program to celebrate and honor organizations that drive creative, innovative customer interactions. If you submit your application by December 31st, you’ll receive a free full-conference pass just for an approved application!

Net Promoter Score 120

Net Promoter Score Conference Hotels First Call Resolution 120

AWS Machine Learning

JANUARY 21, 2025

The solution will confer with responsible AI policies and Guardrails for Amazon Bedrock will enforce organizational responsible AI policies. If youre seeking assistance on how to begin, check out the Generative AI Innovation Center. The solution is monitored using Amazon CloudWatch , AWS CloudTrail , and Amazon GuardDuty.

Self Service 81

Self Service Knowledge Base Policies Conference 81

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. The conference promises to discuss those questions. “Be This time, we are a diamond sponsor of the conference.

Connections 93

Connections Conference Innovation Customer Engagement 93

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

Conference 52

Conference Analytics Connections Tips 52

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Congratulations to our 2021 Analytics Competition and ONE Award Winners for pushing the boundaries.”. ANALYTICS COMPETITION WINNERS.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

datastax

OCTOBER 23, 2018

I know I am not the first to praise DataStax customers for their innovations. Innovate or die” has never been more real. In DSE, ICE found an enterprise-grade data layer that was not only extremely easy to deploy and manage but also provided key enterprise capabilities such as real-time search and analytics.

Innovation 66

Innovation Healthcare Financial Analytics 66

TechSee

JANUARY 25, 2023

The field service industry is lucky to have several thought leaders who publish their expert views, speak at conferences, and share their philosophy with others in the field. As Volta Charging ’s Vice President of Service Operations, he leads the field service, customer support, and operational analytics functions.

Management 41

Management Automotive Leadership Effort Score 41

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. To remain competitive, capital markets firms are adopting Amazon Web Services (AWS) Cloud services across the trade lifecycle to rearchitect their infrastructure, remove capacity constraints, accelerate innovation, and optimize costs.

Analytics 78

Analytics Management Policies Comparison 78

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. broadcast still rocks!

Innovation 100

Innovation Marketing Social Media Healthcare 100

Thematic

FEBRUARY 11, 2024

I finally got to attend a Medallia Experience conference, and just like with my write up of the Qualtrics X4 event last year , I’d like to share my experiences and learnings. The long corridors at the Wynn, Medallia's conference venue There were more people than I expected. First, it’s hard not to compare two events.

Conference 62

Conference NPS Hotels Self Service 62

NICE inContact

MAY 12, 2017

As each of these business functions reinvent themselves for a digital world, the impact of technologies like analytics, artificial intelligence and the Internet of Things will be felt across all of these processes. Is Cloud Contact Center the New Normal?

Contact Center 120

Contact Center Connections Conference Case Study 120

ShepHyken

OCTOBER 1, 2019

The Analytic Customer Experience. Data and analytics empower agents to engage customers in a way that brings humanity back into the equation. The Calabrio Customer Connect (C3) conference takes place on October 13-16, 2019 in San Antonio. How AI Can Support Human Customer Service. Shep Hyken interviews Tom Goodmanson.

Self Service 21

Self Service Contact Center Conference Trends 21

ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. Session topics include marketing technology strategy, customer experience design, and data and analytics. Where: London, UK.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker. Delivering innovation and growth.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

datastax

MARCH 20, 2019

Find out at DataStax Accelerate , the world’s premier Apache Cassandra conference, which will take place May 21–23, 2019 in Washington, D.C. The Promising Innovation Award highlights customers that are planning innovative projects that fundamentally transform the way their companies leverage data in a mission-critical way.

Company 88

Company Conference eBook Banking 88

Customer Bliss

AUGUST 8, 2017

With a track record in transformational leadership, Stephen has built a reputation for leading and implementing successful customer focused, innovative and profitable initiatives. He also regularly writes and speaks at global conferences on subjects ranging from customer experience, innovation, marketing and leadership.

Chief Customer Officer 137

Chief Customer Officer Leadership Innovation Financial 137

ChurnZero

NOVEMBER 26, 2024

Utilize data-driven insights and customer feedback to develop innovative solutions and drive product improvements. Leverage analytics and customer success metrics to track product usage, adoption rates, and customer engagement. Represent the company at industry events and conferences. Conduct training and workshops for clients.

Customer Success 52

Customer Success How To Insurance Culture 52

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Adrian Swinscoe. Aimee Lucas.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Alida

OCTOBER 2, 2017

By investing in new technologies like self-service kiosks and big data analytics, health care providers are aiming to improve the patient experience and drive satisfaction and CX scores up. So how can organizations make sure that the billions of dollars they invest in digital transformation deliver ROI?

Self Service 100

Self Service Strategy Hospitality Social Media 100

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Here are the much-awaited customer experience conferences of 2020. Adobe Summit (The Digital Experience Conference). 2020’s right around the corner.

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

NetBase

OCTOBER 22, 2018

Last week we invaded the InterContinental Los Angeles Downtown Hotel , bringing together nearly 200 agencies, brands, customers, and prospects for two days of social analytics training and inspiration. The first half of Day One was all about mastering the craft of social analytics using NetBase’s various tools. After registering….

Analytics 58

Analytics Social Media Roadmap Hotels 58

Customer Bliss

NOVEMBER 1, 2018

Mary believes that when you’re present and authentically engaged with employees (or contractors), it’s more beneficial than looking through data on spreadsheets and being on conference calls. If they’re more analytics-driven or more creative and intuitive, how can the employee be best suited in their role to take advantage of their strength?

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

CSM Magazine

OCTOBER 28, 2020

Calabrio , the customer experience intelligence company, announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Analytics Competition Winners. This year, C3 was held as a virtual event. Idaho Central Credit Union. The ONE Awards Winners.

Conference 40

Conference Analytics Net Promoter Score Effort Score 40