Thematic

FEBRUARY 11, 2024

I finally got to attend a Medallia Experience conference, and just like with my write up of the Qualtrics X4 event last year , I’d like to share my experiences and learnings. The long corridors at the Wynn, Medallia's conference venue There were more people than I expected. First, it’s hard not to compare two events.

Conference 62

Conference NPS Hotels Self Service 62

NICE inContact

AUGUST 25, 2016

Capabilities such as automation, analytics, workflow and verification have the ability to transform agent, customer and enterprise operations. Contact centers must swiftly on-board new capabilities and channels – a daunting task that makes rapid ROI prohibitive with the traditional contact center technology approach.

Customer Engagement 121

Customer Engagement Connections Engagement Contact Center 121

eGain Blogs

AUGUST 12, 2022

And we are glad to say that eGain Solve 22 Conference is an industry event unlike any other. It is the Knowledge Management conference your CX needs. Which is why we are calling it the #1 Knowledge Management conference your CX needs. Know what you can do with analytics. You will know the megatrends. .”

Conference 87

Conference Self Service Chatbots Contact Center 87

ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. Session topics include marketing technology strategy, customer experience design, and data and analytics. Where: London, UK.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

ClearAction

OCTOBER 16, 2019

Acquisition Addiction’s Impact on Customer Experience ROI Lynn Hunsaker. Addiction to acquisition of customers is taking a toll on customer experience ROI. conference and in his article, Welcome to Churn Nation, The 9th Biggest Country in the World You’ve Never Heard of — But Are Living In. Did you know that 1.8 trillion).

ROI 59

ROI Customer Experience Customer Centricity Net Promoter Score 59

CX Journey

MARCH 21, 2018

Make sure to include in your budget a line item each for CXPA membership and events , as well as for attending other CX conferences. Training and Education This is an important part of your career development.

Customer Journeys 272

Customer Journeys Travel Consulting Customer Experience Professionals 272

Alida

OCTOBER 2, 2017

By investing in new technologies like self-service kiosks and big data analytics, health care providers are aiming to improve the patient experience and drive satisfaction and CX scores up. So how can organizations make sure that the billions of dollars they invest in digital transformation deliver ROI?

Self Service 100

Self Service Strategy Hospitality Social Media 100

ChurnZero

MAY 11, 2021

The theme for the online conference was “The Haves and the Have Nots”, which focused on the critical business capabilities you need for success in XaaS. . The 2020 TSIA #XaaS Product and Analytics Survey shows, companies that had fully or semi-automated onboarding realized a 19.4 TSIA (@TSIACommunity) May 4, 2021. .

Interaction 98

Interaction Net Promoter Score Customer Success Conference 98

ClearAction

MAY 18, 2017

5 Radical Changes to VoC of the Future for ROI Maturity optimizecx. Investment in VoC can be staggering: several full-time employees to manage it all, subscription to a customer feedback management system for several hundred thousand dollars, analytics subscriptions (text, voice, predictive, social media, loyalty driver uplift, etc.),

ROI 54

ROI Feedback Survey Financial 54

Oracle

FEBRUARY 21, 2019

Visit the registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. Clarivate Analytics. Clarivate Analytics. “The Upshot Award for Best Demonstrated ROI in Marketing” Finalists. Listed below are the 2019 Markie Finalists.

Omni-Channel 75

Omni-Channel Meeting Conference ROI 75

NetBase

JUNE 28, 2019

A recap of the conference follows! The conference was over two days and included 21 total conference sessions focusing business value and ROI, remarkable success stories, best practices and the latest trends from industry experts at major brands and agencies, followed by solution training. The Lay of the Land.

Analytics 49

Analytics Social Media Conference ROI 49

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Aimee Lucas. Dan Gingiss.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! Are you ready to enter the new era in social analytics ? And after attending our LA conference, you’ll want more – and we have it. The Power of Artificial Intelligence: Social Media Analytics, the 2.0

Social Media 62

Social Media Conference Analytics Multi-Channel 62

Natalie Petouhof

SEPTEMBER 1, 2016

The report goes into a lot of detail so it’s clear how to calculate the ROI of social customer service: Many brands have experienced incidents where not taking care of an issue turned into a social media nightmare. How to Calculate Social Customer Care ROI. A strategy to meet the social customer care goals and objectives.

ROI 45

ROI Social Media Airlines Customer Service 45

Experience Matters

APRIL 7, 2015

Powered by the industry’s most sophisticated text analytics engine, Clarabridge collects and transforms all forms of customer feedback into intelligence, allowing businesses to activate the voice of the customer across the enterprise. and Harvard Business Publishing, were honored at the conferences 2014. Clarabridge.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Aimee Lucas. Dan Gingiss.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

BirdEye

FEBRUARY 21, 2023

It involves creating content, scheduling social media posts, responding to comments and messages, tracking analytics, developing strategies, and engaging with customers on various channels. Social media management for businesses is the practice of managing a company’s presence on various social media platforms.

Social Media 98

Social Media Management Multi-Channel Analytics 98

NetBase

OCTOBER 29, 2018

The energy of the city and the crowd of brands, agencies, and social analytics enthusiasts was palpable as we settled in to The New Yorker, A Wyndham Hotel for the second half of our October tour. Fully Understand Social Conversations and Drive Your Business with Demonstrable ROI. Ted Rubin Inspires with Awesome Keynote.

Brands 60

Brands Social Media Analytics Conference 60

Natalie Petouhof

MAY 9, 2016

Tweet What we saw at the conference was a full suite for customer experience. The conference was also graced by a number of customers who are on the journey with Oracle to provide not only better UX for their employees to use the software but also to develop the best in class suites to better service their customers.

Conference 40

Conference Report Social Media Case Study 40

Gainsight

APRIL 26, 2019

That’s the big theme of Pulse (our big, annual conference) this year: what does the future of business look like with the customer at the center? Understands larger financial model and helps with (1) self-funding paid CS or (2) delivering clear ROI from CS. Sales Alignment. Complains about the Sales team. Product Alignment.

Leadership 79

Leadership Customer Success Roadmap Conference 79

NetBase

FEBRUARY 21, 2019

To fill this much needed gap in the social analytics market, NetBase now offers 51 months of extended history across all available sources of consumer feedback including Twitter, Facebook, Reddit, YouTube, Blogs, Forums, News, Consumer Reviews, Professionals reviews and more. The Rio games didn’t see a similar spike.

Analytics 40

Analytics Industry Social Media Analysis 40

Call Experts

MAY 2, 2019

Understand any analytical dashboard features, automated reporting, voice analytics, and online portal access. It is essential to focus on the ability of agents to develop secure connections with callers and your ROI. Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences.

Contact Center 56

Contact Center Self Service Call Center Conference 56

Totango

AUGUST 23, 2017

Customer Success Summit is the industry-leading conference on customer success because it brings together experienced customer success professionals and industry thought-leaders, as well as research institutes for industry benchmarking. Success Science must be a focus with dedicated analytics capability for data-driven process.

Customer Centricity 66

Customer Centricity Customer Success e-support Conference 66

North Highland

SEPTEMBER 3, 2019

At major conferences, pop culture conventions and sporting events, a well-executed sponsorship can place a business in front of an audience numbering in the hundreds of thousands. But these human connections are hard to measure and challenging to relate to ROI. The days of branded marquees and simple swag bags are gone.

Hospitality 61

Hospitality Industry Sports ROI 61

Hero Digital

MARCH 26, 2020

Healthcare organizations must have a way of aggregating disparate data sources to get a holistic patient view while combining historical trends and predictive analytics to uncover future potential risks to both the patient and the organization. Digital transformation is no longer a luxury but a necessity for healthcare in a post-crisis world.

Healthcare 79

Healthcare Self Service Hospitality Conference 79

Grade.us

NOVEMBER 16, 2018

Digital analytics are essential to measuring your marketing efforts. 2018's Best Digital Analytics Blogs. Follow these blogs to stay up-to-date with the latest analytics trends. Google Analytics Products. Blast Analytics & Digital Marketing Tips. Blast Analytics & Digital Marketing Tips.

Analytics 29

Analytics Resources Tools eBook 29

BirdEye

MARCH 4, 2024

Insight through analytics In-depth tracking of drip campaigns provides data like open rates, click rates, and conversion rates. Promoting events Drip series focused on events like webinars, conferences, fundraisers, and product releases generate higher turnout and engagement from targeted audiences. Drive more revenue.

Marketing 111

Marketing How To Multi-Channel Tips 111

Gainsight

MAY 13, 2020

This year’s Pulse, our annual conference, now Pulse Everywhere in 2020 due to the current pandemic, is our incredible chance to share with the world our continued path towards the most meaningful innovation in our industry. . Continuing our innovation with mobile, Gainsight announced that it’s mobile applications now support mobile analytics.

Roadmap 59

Roadmap Innovation Customer Journeys Analysis 59

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the Client Success team makes everyone feel more like they are at an awesome retreat than at a boring conference). Long story short… little did I know how intriguing this experience was going to be.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). Long story short… little did I know how intriguing this experience was going to be.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). Long story short…Little did I know how intriguing this experience is going to be.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Ad Saves and Ad Video Plays have been added to Analytics Ad Metrics. Publishing. Communities.

Social Media 52

Social Media Roadmap Trends Hospitality 52

BirdEye

MARCH 11, 2024

During events and promotions When participating in or discussing events, conferences, or webinars, use the event-specific hashtag. Optimize hashtag strategies based on comprehensive analytics and data. Use hashtag analytics tools like Birdeye Social to provide insights into hashtag popularity, relevance, and engagement.

Social Media 72

Social Media Trends Analytics Connections 72

NetBase

OCTOBER 7, 2019

On October 22 and 23 , we’ll be in Los Angeles sharing insight to help brands transform and confidently enter the new era of social analytics. The networking potential on its own is amazing, and the social analytics learning is top-notch. Methods for benchmarking and meaningfully communicating the ROI of online activities.

Analytics 8

Analytics ROI Brands Social Media 8

ClearAction

JANUARY 14, 2015

In today's array of CXM webinars, articles, and conference speeches, hot topics include predictive analytics, journey mapping, touch-points, user experience, communities, digital and content marketing, self-service and social media. B2B Customer Experience Management Examples. Adobe: Customer Experience Undercover Boss.

Customer Experience Management 48

Customer Experience Management Customer Experience Management B2B 48

West Monroe

MARCH 14, 2024

Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI. Featured Content Achieving ROI today requires speed, value, and adaptability Read More Our commitment to delivering results is reflected in every client engagement.

Data 40

Data Banking ROI Financial 40

Chadwick Martin Bailey

MARCH 12, 2019

If you’ve just returned from The Quirk’s Event Brooklyn, summarizing the most inspiring content can help prove the ROI for attending. Here are three key questions and insights to share with your team: How will we incorporate behavioral analytics into our work this year and beyond?

ROI 56

ROI Consumers Financial Study 56