Magellan Solutions

FEBRUARY 24, 2016

With over 400 million users, LinkedIn is one of the largest platforms for professional networking and social media customer service. It lets you connect with professionals from every industry – many of whom are potential customers. These groups can introduce you to valuable connections and help you expand your network.

Social Media 72

Social Media Customer Service Groups Analytics 72

NetBase

JANUARY 25, 2019

In addition to metrics like revenue, profit margins, expenses, and monthly profits/losses, there are several social KPIs worth tracking – because they can define the next year. Gillette , for example, gained nearly 25K followers over the course of the past week – along with nearly 300K engagements. And they can change at any time.

Social Media 59

Social Media Metrics Analytics Trends 59

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. With an effective retail customer feedback tool , of course! Seriously, it’s a game-changer! And the best part?

Retail 52

Retail Loyalty Connections Loyalty Programs 52

NetBase

NOVEMBER 30, 2018

It’s not easy deciding which of the many social analytics tools out there is best for your brand. NetBase was identified as a leader in the Forrester Social Listening Platform Wave Report, Q3’2018. This is the industry report that is the standard in the Social Media Analytics industry.

Social Media 40

Social Media Analytics Analysis Tools 40

NetBase

SEPTEMBER 21, 2018

With social analytics, there’s no reason you can’t reasonably predict campaign success – when you have the right tools and approach. The best campaign idea in the world won’t work if your audience has no emotional connection to it. The best campaign idea in the world won’t work if your audience has no emotional connection to it.

Social Media 56

Social Media Analytics Return on Investment Trends 56

NetBase

MARCH 20, 2019

It seems impossible that any brand or business could question the usefulness of social media, but some still do. This is likely because they aren’t seeing the ROI they want – but it’s not social media’s fault! In most, if not all, cases the problem is not social, but a disconnect in what you’re measuring.

Social Media 40

Social Media ROI Measurement How To 40

Thematic

OCTOBER 3, 2021

Introducing Chat Analytics Chat Analytics is now available for Thematic customers! Why Chat Analytics? Chat analytics makes it easy to identify the main reasons your customers are looking for support. Here’s how Chat Analytics works in detail 1. It’s been a couple of months since our last product announcement.

Analytics 62

Analytics Roadmap Analysis Social Media 62

TechSee

OCTOBER 9, 2018

According to a survey by Desk.com , 25% of millennials expect to get a response within 10 minutes after reaching out for customer service via social media. connected devices and use 3.3 According to a report by Pew Research Center , 85% of Millennials say they use social media. But they don’t stop there.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

Experience Investigators by 360Connext

JANUARY 26, 2021

Or how about behavioral analytics, which helps us understand what customers do and how they behave on our digital platforms and other channels? Of course, not all customer research requires a conversation. And don’t forget social media! That’s what leads to connecting with customers in the very best ways.

Social Media 254

Social Media Contact Center Net Promoter Score Customers 254

BirdEye

JUNE 27, 2024

Call it X or Twitter; it is a social media platform that no business can afford to miss. A Twitter audit is the process of reviewing your Twitter account’s performance to determine whether it’s meeting social media and brand goals and expectations. i Check out our free social media audit template !!

Social Media 52

Social Media Metrics Advertising ROI 52

Experience Investigators by 360Connext

MAY 7, 2024

Of course, many of us are still early in our AI adoption journey, and we have plenty of other priorities. AI personalizes the customer experience by creating proactive offers and predicting service needs, seamlessly connecting consumers with what they need and want through their preferred channels. We know you might not feel ready.

Strategy 143

Strategy Customer Experience Self Service How To 143

TechSee

JUNE 16, 2022

He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

NetBase

SEPTEMBER 13, 2019

But social media audience analysis levels the playing field, capturing key consumer insights that makes messaging resonate and helps elevate your brand. And a significant revelation made possible by social media audience analysis. Marketing success can feel elusive some days. Let’s check it out! Who Are You?

Social Media 53

Social Media Analysis Marketing How To 53

NetBase

MAY 20, 2019

We’re here to help marketers prove they’re putting their brand’s money where the engagement is with analytics tool tips that they can implement immediately. Capturing relevant analytics to support a brand’s social media spend is challenging in itself, made so much more so when the rules of the road are in a constant state of flux.

Analytics 58

Analytics Banking Airlines Comparison 58

NetBase

DECEMBER 20, 2019

And these days, brands are connecting with consumers thanks to unlikely influencer collaborations. These computer generated image (CGI) influencers are connecting authentically with audiences in ways that other influencers have to envy. You still have questions about her, of course – who wouldn’t? Can you guess when that was?

Connections 56

Connections Consumers Fashion Social Media 56

BirdEye

JANUARY 6, 2023

Understanding social media algorithms can be the difference between success and failure. In this article, we’ll teach you everything you need to know about the most well-known social media algorithms and explore ways to help your company rank. Table of contents What are social media algorithms?

Social Media 19

Social Media Video Sports Trends 19

SurveySensum

MARCH 21, 2024

If your customers are looking for Sedan cars and you are selling them SUVs then of course they won’t buy from you! This enhances customer engagement and builds stronger connections with your audience. and “Which social media platforms do you use to shop?” Well, this is bound to happen! Customer Personas!

How To 52

How To Social Media Competitive Advantage Retail 52

NetBase

SEPTEMBER 19, 2019

What does social analytics reveal about this top trend? Finding out those precise reasons would be key to the strategy (and something we helps folks learn how to research using social analytics ). It all depends on what’s authentic to your brand’s mission/messaging, of course. Impossible Foods Made Possible.

Analytics 68

Analytics Social Media Consumers Course 68

GetFeedback

DECEMBER 27, 2018

Of course, you can always use your existing email service or marketing automation solution to distribute your survey. Studies show that email simply isn’t as sensitive to time as social media outlets can be. Share surveys over social media. So, why use email? Embedding the survey directly into the post.

Survey 199

Survey How To Social Media Feedback 199

NetBase

OCTOBER 22, 2019

One that social analytics helps brands identify the first time around, to avoid this sort of confusion and its corresponding price tag! She’s a social media pro though, and after assessing the outcry, came up with a new name that seems an even better choice considering main competitor, Spanx. Kimono, Oh No.

Analytics 40

Analytics Brands Social Media Multi-Channel 40

BirdEye

DECEMBER 20, 2022

billion monthly users, Instagram is the fourth most popular social media platform in the world. There are countless metrics you can track on every social media platform. Instagram is an ever-growing social media platform that’s become a beastly marketing channel. With nearly 1.4 Post consistently.

Tips 96

Tips Social Media How To Guidelines 96

NetBase

OCTOBER 22, 2019

One that social analytics helps brands identify the first time around, to avoid this sort of confusion and its corresponding price tag! She’s a social media pro though, and after assessing the outcry, came up with a new name that seems an even better choice considering main competitor, Spanx. Kimono, Oh No.

Analytics 40

Analytics Brands Social Media Multi-Channel 40

NetBase

SEPTEMBER 4, 2020

One that can take that actionable insight and get it in front of target segments at the speed of social, which is lightning fast most days. It’s not, of course. There are six key areas you need to ensure are covered by this tool medley, and they are: Data Analytics. Social & Relationships. Management.

Tools 98

Tools Brands Ecommerce Advertising 98

NetBase

MAY 10, 2019

Though financial service brands may not naturally have the same social appeal as other brands in other industries – like retail – you can still win on social media. The key for you is to ensure the data you collect is timely and accurate – and then used well to connect to your audience. What are they in love with?

Financial 43

Financial Analytics Social Media Analysis 43

Lumoa

FEBRUARY 2, 2023

These elements, and others, are still significant today, of course. Where and how they take place has changed, of course. That’s where they’ll communicate with you via social media and email. If your digital marketing isn’t up to snuff, check out these great digital marketing courses to get caught up.

Retail 236

Retail Net Promoter Score Strategy Customer Experience 236

GetFeedback

NOVEMBER 20, 2018

Connect with event staff and volunteers. Sending surveys during course of an event eliminates the guesswork and catches feedback that would otherwise go unheard. TIP : Create a survey analytics dashboard for the event. Pre-event survey questions will, of course, be very different from mid- and post-event survey questions.

Conference 199

Conference Survey Tips Feedback 199

NetBase

MAY 12, 2020

Through next generation AI-powered analytics , we are able to see what types of products people are interested in and how people are shifting to DIY methods of self-care during the pandemic. By focusing on the most centralized cluster on your map, we can see how ideas connect and identify current and emerging trends.

Trends 84

Trends Social Media Industry Report 84

Lithium

DECEMBER 21, 2020

But there’s one thing that never changes, and we’ve seen it reinforced time and time again over the course of this year: the fundamental need for human connection. We’re announcing our 2020 Autumn Launch to help our customers develop this important form of connection with their own customers. What’s new in Khoros Communities.

Innovation 52

Innovation Social Media Analytics Brands 52

Lithium

NOVEMBER 10, 2020

But there’s one thing that never changes, and we’ve seen it reinforced time and time again over the course of this year: the fundamental need for human connection. We’re announcing our 2020 Autumn Launch to help our customers develop this important form of connection with their own customers. What’s new in Khoros Communities.

Innovation 52

Innovation Social Media Analytics Brands 52

Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Custom calculations to align analytics to the business. Deep messaging analytics. Harris, PH.

Omni-Channel 52

Omni-Channel Engagement Social Media Roadmap 52

Wootric

DECEMBER 21, 2018

While most of this feedback has been collected through surveys, a significant portion came from support chats, social media and phone surveys. We are helping them move toward the CX holy grail: unifying all of the “voices” of the customer in one analytics platform. . A more robust, connected survey platform.

Analytics 67

Analytics Survey e-support Analysis 67

NetBase

JULY 20, 2020

Since the rise of social media, consumer opinions and feelings have taken on greater importance, as they can go viral and affect brands. Thanks to next-generation AI-powered consumer intelligences, social media sentiment analysis is now a mainstay of social analytics, but what exactly is it?

Analysis 70

Analysis Social Media Analytics Consumers 70

BirdEye

JANUARY 12, 2024

Hyperlocal social media marketing allows you to harness this power, turning every digital interaction into a meaningful engagement. It’s not about reaching the masses; it’s about connecting deeply with those who walk the streets of your neighborhood. Table of contents What is hyperlocal social media marketing?

Social Media 96

Social Media Marketing Advertising Trends 96

NetBase

MARCH 2, 2020

This includes insights that reveal business trends, help them connect with consumers, and enable them to understand the story behind competitors and the market. Each day started with breakfast, of course. Social Media Intelligence vs Listening, what the difference and why does it matter? Nick Love is happy to tell you.

Social Media 60

Social Media Multi-Channel Leadership Entertainment 60

DCX

SEPTEMBER 22, 2024

-Mark Free Access to this week’s Premium DCX Links Edition, is Courtesy of Frost & Sullivan Executive MindXchange ONE MONTH AWAY: From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections. Selling Experiences.

Sports 52

Sports Social Media Roadmap Feedback 52

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! That includes product and service offerings, of course, but it also extends into the shopping experience, customer care, and what your brand stands for. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 99

Social Media Analytics Tools Marketing 99

NetBase

OCTOBER 30, 2019

Be sure to compare social analytics providers’ AI capabilities before signing on that dotted line or you may be surprised. A brand’s marketing is on-point when its AI-powered analytics can meet data demands, but more often than not this just isn’t happening. Is the AI you’re considering in desperate need of an upgrade?

Analytics 40

Analytics Social Media Analysis Brands 40